Answered

No "TRUEPLAY" option in Sonos App with iOS 16 / iPhone Xs

  • 24 December 2023
  • 2 replies
  • 565 views
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I’ve acquired a Sonos ARC and Sub, but since I don’t have a iOS device, I was waiting for a acquaintance with an iPhone Xs to come by to help me calibrate it using TRUEPLAY.

 

After installing the Sonos app (not Sonos S1 … by the way its very confusing reading Sonos website refering to Sonos S2 when it is not call that), going to Settings > System, and selecting my only configured room/device there is no “Trueplay” related option in any section.

 

Can someone explain how to get it to appear?

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Best answer by Stanley_4 25 December 2023, 04:18

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2 replies

Stanley_4
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System Menu:

Products, pick a Room.

Scroll down to Sound, under the EQ and above Volume Limit you should see Trueplay.

On Android you see only an on/off button there.

Make sure your friend has a compatible Apple dingus.

https://support.sonos.com/en-us/article/trueplay-compatible-devices-and-sonos-products

M
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Thank you for trying to help, unfortunately, as mentioned in the opening message, there isn't such option there (between EQ and Volume limit, I only have a "vertical volume" option there).

 

The device is an Apple iPhone Xs, and from what I can see, I can only assume it is supposed to be compatible since it is an iOS device on a non-beta version of iOS 16 and not listed on the unsupported devices (the page doesn't bother listing the compatible devices individually unfortunately).

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