Speakers will show on group but no audio unless I remove and re-add them

  • 16 December 2023
  • 4 replies
  • 59 views
S
Userlevel 2
Badge

I’m on recent of software.

I would group a bunch of speakers and play music.  Then, for no reason at all, it would not play on any except one of the speakers in the group.  I have to ungroup and re-add. 

 

This started about two weeks go. 

 

I do have a TV connected tho the Arc and maybe it is related to playing tv and stop playing passing audio back to the music app. 

 

Anyone else with this issue? 

 

 

 

 

---------------------------------

Era 100: Bedroom

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.38.1.10-1.1

Series ID: A100

IP Address: XX

WM: 1

---------------------------------

Era 100: Dining Room

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.38.1.10-1.1

Series ID: A100

IP Address: XX

WM: 1

---------------------------------

Era 100: Extra Dinning

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.38.1.10-1.1

Series ID: A100

IP Address: XX

WM: 1

---------------------------------

Sonos One SL: Great Room (LS)

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.28.2.6-1.1

Series ID: A201

IP Address: XX

WM: 0

---------------------------------

Sonos Arc: Great Room

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.27.1.8-1.1

Series ID: A100

IP Address: XX

Audio In:

WM: 0

---------------------------------

Sonos One SL: Great Room (RS)

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.28.2.6-1.1

Series ID: A201

IP Address: XX

WM: 0

---------------------------------

Era 100: Kitchen

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.38.1.10-1.1

Series ID: A100

IP Address: XX

WM: 1

---------------------------------

Port: Media Room

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.29.1.7-1.2

Series ID: A100

IP Address: XX

WM: 0

---------------------------------

Sonos Move: Sonos Move

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.25.1.7-1.2

Series ID: A100

IP Address: XX

WM: 1

---------------------------------

Sub: Sub

Serial Number: XX

Sonos OS: S2

Version: 15.11 (build 76247270)

Hardware Version: 1.32.1.7-1.1

Series ID: A202

IP Address: XX

WM: 0

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4 replies

N
Userlevel 7
Badge +18

Sometimes, a power cycle can be helpful: shut down your router and all Sonos devices. Restart the router and wait till it’s fully restarted and wifi is running. Then power up speakers, one at a time. 
If that does resolve it, allocating fixed ip addresses should prevent a recurrence. If you need help, you’ll need to tell us what router are you using. 

S
Userlevel 2
Badge

There are two speakers about 20 feet up, on a wall .. those would be hard to power cycle without healing out the big ladders. 

 

We use a ubiquiti router. 

Airgetlam

You may want to refer to  https://github.com/IngmarStein/unifi-sonos-doc for ubiquiti router setups. 

Bruce
Stanley_4
Userlevel 7
Badge +22

Smart switches can solve access issues.

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