Talk Sonos Products

Strange situation (case *******). I have a Sonos One, a One SL, a Move and a Move 2. All worked fine for the past several months. The other day, only the One was playing music. The other speakers are showing up in the system with a strong WIFI signal, and they show that they are playing (on the app the little volume bars bounce with the music), but no sound. I can pause the music from any of the speakers, so I don’t see a connection issue but this just happened out of the blue - no network changes or updates. I went through all the standard reboots (router, etc) and then did a factory reset on each speaker multiple times. At one point the Move 2 miraculously started playing, but once I paused the music there was nothing more from it. I spent hours working on this, and it’s killing me that I have a few thousand dollars of speakers that don’t work. I had over an hour of tech support with Sonos, but no success. I eventually had to drop the call to do actual work. Anyone else had this situ

Hi,In my room I have an Arc and 2 one for surround. I would like to hide wires and wonder about the best of those configurations: arc + amp and 2 inceiling such as focal icw (about 1300 euros) arc + 2 era 300 with wallmount on the ceiling (about 1000 euros) which configuration would be the best? here is a picture of my installation thanks !

I have just bought 2 A80k Sony TVs (XR-65A80K and XR55A80K). Both are set up in identical fashion with Apple TV input to HDMI 1 and an optical cable to the Playbase/beam. The Apple TV remote and the Sony remote both change volume when the Sonos is not connected, and when the Sonos is connected, the volume indicator shows as going up or down with the remotes, but no change in volume on the Sonos. We do not use the TVs for channels. We only watch content through the Apple TV.It is as though the volume settings on the tv are not being recognised by the Sonos equipment. Very frustrating to see the volume indicator moving, but no change in volume. The Sonos app changes the volume fine. The Apple Remote is no longer recognised by the Sonos, and the Sony remote is Bluetooth. So the question is does anyone have an idea how to make this work. I have tried resetting the remote (input/down for 5 secs), tried resetting the TV and setting up from scratch, and tried setting up the Sonos from scratch

Not sure if this counts as advanced or not, but… I am in the process of sorting out my semi-finished basement (needs paint, and flooring basically), but I have the 40% code so want to get my Sonos before that expires. In the diagram below, the “x” = posts. We are going to have the TV either on the wall where it says “TV” with the back of the sofa against the posts, OR the right hand wall (perpendicular to where it says “TV”) and then the sofa would be perpendicular to the posts.  I have a sub, and want to add an Arc and probably era 300s. This space would be for watching movings/tv/sports with the family, but also something of an entertaining space with the bar. For example a potential use is that we host a Super Bowl party of have people over for some other event, which would see people sat at, or around the bar as well as on the sofa, etc. So… my questionsDoes having surrounds placed only around the sofa/seating area, mean sound around the bar would be poor?  Would they be better pla

I was listening to a Vergecast podcast recently and there was an Era 300 ad included. It claimed it has a “3.5mm port you can plug anything into”. I don’t own an Era but I’m pretty sure it doesn’t have a 3.5mm jack.

Sonos sound drops out when routing various music services via a Sonos Connect device (S1)My Sonos system is version S1 and comprises: Controller, Connect, and Play 5.Connections: Play 5 is a wired connection to Virgin Media router. Connect has a wireless connection to my home network and has a wired connection to my audio amplifier. My network has a Virgin Media Wi Fi Pod to improve network performance.What I know …..I previously had difficulties accessing the Sonos Controller in our main living area and this has been resolved by adding a Virgin Media Wi Fi Pod to strengthen the network signal (now showing 28 Mbps download speed).However, the audio feed through the Sonos Connect device is falling out at regular intervals (it’s off more than it’s on). This issue started before I fitted the Wi Fi Pod.My system previously included a Sonos Bridge, but the Sonos Community advised removing this when I contacted them at least a year ago. This improved the performance at the time.The Sonos Con

I just switched from my old vinyl setup of Turntable + Integra DTM 5.3 receiver + Port to Turntable + Amp.I didn’t realize I would need a phono preamp in order to use to my 1970s turntable, which used to hook up to the Integra’s phono input. I thought the Amp had a built-in phono stage, whoops ¯\_(ツ)_/¯. I’d like to stick with this new Amp setup, but I’m not sure which phono preamp to get. Since I wasn’t anticipating having to buy a preamp in the first place, I’d like to keep my costs somewhat low, $200 or less if possible.I’ve heard good things about the Schiit Mani 2 and Ifi Zen Phono, and that’s basically it. Wouldn’t mind buying the $65 one from Turntable Lab either, but I assume it’s nothing special. Does anyone have any recommendations within my price range ($0-200) that would sound good with the Amp?Honestly if it could sound just as good as my previous setup I’d be perfectly happy. I’m sure the phono stage in my old receiver wasn’t that great in the first place. Maybe I should

Thinking about picking up an arc, but I am seeing reviews that it’s not producing deep base without a standalone sub. Currently have playbase without sub, and quite happy with my setup. However wanted to get in the atmos bandwagon since I will be getting 2 era 300 as well. So what’s the verdict from the community? 

bonjour,j’ai une installation sonos importante ( 2 era 300 / 2 play 5 / 1 beam / 3 sonos one / 1 roam / 1 move / 2 subwoofer ) : une partie est autour de la piscine ( 2 era 300 / 2 play 5 / 1 subwoofer), le reste se situe dans les pièces de vie.la partie sonos autour de la piscine me donne un message d’erreur “ IMPOSSIBLE DE LIRE DEEZER “le reste fonctionne. aucun cable ethernet.merci de m’aider

Hello,Since 16.5 update we can no more control the volume or skip using the iPhone hardware button or the Lock Screen buttons.I’m aware that it’s an Apple limitation. Why Sonos do not propose some control center button for basic features (volume +/-, skip, pause/play).It would be very effective for user experience.  

Hi there. I just bought a Sonos Beam Gen 2 soundbar, and made some changes in the settings for a better experience when watching movies and tv series. Although Im enjoying the sound, it’s not so good to listen music with the settings I have now. This weekend Im going to buy a pair of Sonos ONE SL to add the surround. My question, it is possible to listen the music only in the pair of SONOS ONE SL?And using the pair and sonos beam gen only for movies/series. 

It is possible the put the Sonos arc behind the tv. The reason is that the Sonos arc will hide the bottom of the screen. thanks

Can I buy a black Arc and a White Sub Woofer or do I have to the same color?

Looks like the previous thread got closed - but the problem is still here  I have 3 Roams and 2 of them went bad before 2 years - the 3rd is still ok but not quite a year old yet.Sonos needs to step up on this - all I want is for them to replace the batteries or send me new ones & instructions how to replace. My 1st call to support ended in the tech telling me they would either send new batteries or replace the untis - they did neither. I have been a loyal Bose user for 30 years and made the switch to Sonos slowly 2 years ago & started buying new Sonos speakers - I am wondering if I made the correct choice - clearly Sonos is not supporting the Roam product.

I am sure similar issues have been answered but I would like to throw a line out anyway.I am currently traveling and have someone staying at my place where I have a Sonos home theatre system installed. Yesterday I was playing music on my Sonos roam I travel with through the Spotify app on my phone and noticed that the music kept stopping randomly (I was using Bluetooth).During the same period, I got a message from the person staying at my place saying that the Sonos System keeps stopping and skipping ant random intervals. They were playing from their own source and not using Spotify from within the Sonos app.Due to the timing of both these isolated issues, I ask myself: “Is this coincidental or is there more to this?”Could it be Spotify somehow causing the issue?Is it interference? Am I going crazy?help.   

Hi all,I currently have two ONEs in the lounge (stereo pair, on Sanus stands) and two Symfonisk Bookshelf speakers in the kitchen (stereo pair).I am looking to buy a Beam Gen 2 for the lounge. I am thinking of bringing the Symfonisk speakers into the lounge and placing them on stands behind the sofa on either side with TV straight ahead and keeping the ONEs where they are at either side of the TV in the far corners. For TV, I would like to use the Beam as main speaker(s) and Symfonisks for Rear Surrounds. I don't think I can also add the ONEs as extra speakers for TV in this set up?For Music, I would like to use the Beam, together with the ONEs (as a stereo pair) and IF POSSIBLE, also the Symfonisks. Would the latter best be achieved by changing the setting to Full Audio (not ambient)? Also, assuming I can do all of that, am I going to notice a big improvement when playing music to all these speakers, compared to what I'm used to, ie, playing on just the ONEs as a stereo pair? Does it

Already have 2 Sonos subs (Think Gen2) hooked up in two separate rooms, can I add a 3rd Sonos sub to the system (ideally new Gen 3 sub)?  Want to do another another room with Arc and Sub, but can’t find anything that says this is possible or not possible.  Want to avoid the amp and 3rd party sub if possible.  Thanks

I’m used to using streaming music to bluetooth speakers. You go out of range and the music stops - I get it.Today I was using the Sonos App to stream tunes to my pair of Sonos One’s. I had to go out and I figured that the music would stop and the speakers would go into standby as I would be out of range. But no, I came back home and the speakers were still playing music… huh?Explain to me like I’m 5 please.Thanks!

I bought this 2 years ago! And i think it was introduced 2020? Is there already an end of support date announced for this product?

Pourquoi on ne sais plus écouter la musique qui se trouve sur son GSM Android  ???

I’m listening to the 1989 (Taylor’s Version) album that came out today and something is wrong with the mix, but only on my Sonos system (Arc+sub+2 300s). I’m using Apple Music. During the chorus, when she sings “Wildest Dreams uh uh huh,” the “uh uh huh” part raises the volume of the soundbar and is jarring. I thought this could just be the mix, but I played the same track using the same source through my Airpod pro 2nd gen and the same jarring volume bump doesn’t occur.Why is this happening? It’s difficult to listen to, and also gives me pause that Sonos isn’t properly interpreting the mix.If you want to hear what I’m hearing, go to around 1:04 on Wildest Dreams (TV) on an Atmos Sonos.  

hi all, we have sonos ecosystem currently and looking to add some more.  i’m looking to setup a beam and 2 era 100s in our living room  as a home theater setting, but id also like to add one or two of our One speakers to the beam and eras for music only around the house.  Is this possible?  do i need to create separate “rooms”  for music and for home theater? or some other way to set this up?   ideally i’d like the whole house to be able to play music as a room, but then toggle (or automatically switch) the home theater speakers for TV viewing.  I cant find anything in the forums about setting up multiples with the same speakers.

Does anyone know if I need to use the new app for the Move 2?  We have some older Sonos speakers upstairs that we’d want to pair with this, but they won’t work on the v2 of the app.

Hello, first of all sorry for my bad English. I have the following problem, my play 5 gen1 only outputs sound over sub and high. Midrange is dead. I'm already disassembling the play5. You can't see faults with the eye. Which components are responsible for the center? I would be very grateful for tips. 

Hi Sonos Community! My wife and I have bought a barn conversion off plan and I’m starting to think where to put plugs and wiring for speakers etc.The main living space is around 8.5x8.5m, the ceiling height in the middle is 8m!The existing timber frame is still there, around 3m up from the ground so was thinking of mounting the Sonos on these?There is a mezzanine area where we’re going to have our TV. I’m trying to figure out what to do in the main space which has kitchen, dining table and living space (sofa and woodburner)Do I try and just fill the room with 4x 1s or Era 100s?Or should I do more strategic placement based on the 3 ‘zones’?Maybe just a pair of fives either side of the kitchen projecting into the whole space?Thoughts please!