Speakers

After installing the new software upgrade the optical input no longer plays tv audio. I bought a new Tosslink cable -- still no sound.  I can get the Playbar to play music from the Sonos app, but not from the TV as before.  There are on controls for the optical out on the Samsung TV. I’m at wit’s end since the TV sound is so inferior. I spent one hour with tech support with little help.  Is there someone with a similar problem.

My speakers start out at a high volume and as soon as the bass kicks in, it turns down. I’m not sure what to do. Does anyone have suggestions?

i have a play 3 in the kitchen and a Move in the sitting room. Both have always worked fine, as has the app. two weeks ago, the app no longer connects in the sitting room and i can only play music if i go to the kitchen. when there, the play 3 always works, and sometimes i can get music playing on the Move as well. but when i come back to the sitting room, i again cant connect to the app. Is anyone able to suggest any fixes? i have tried the live chat with Sonos but they have suggested i change my entire wifi set up - which doesnt seem appropriate given every other wifi device in the house works perfectly. I have also tried calling Sonos support but the advertised wait is usually 120 minutes. If anyone has a suggestion i would be very grateful - thank you very much

La musique ne passe que sur une seule enceinte de mes deux enceintes, sonos Five, alors qu’elles sont bien été reliées au wi-fi et qu’elle porte le même nom comment faire ? Moderator Edit - Translation by Google:The music only plays on one speaker of my two speakers, Sonos Five, even though they are connected to Wi-Fi and it has the same name, what should I do?

I have a beam, two era 100’s and a sub mini in one physical room.I have a Sonos ‘room’ designated TV and another ‘room’ designated Music.The beam+sub are currently in the TV room (group) and currently the stereo pair are in the Music room.  I have to remove the sub from TV and add to Music when I want the stereo pair and sub playing together. The stereo pair is in front of me. And I do not use them as surrounds so they’re not located behind me.For music listening, I obviously want the stereo pair and sub, and for Tv I want the beam and sub.I currently have to move the sub when I swap between listening to music and watching TV. Ideally the sub could be in its own Sonos ‘room’ then be added in the app quickly to either TV or Music…but this isn’t possible as far as I know Any thoughts? Thank You 

My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

My Play 1 in my bedroom has stopped working and won't connect to my network or Play 3 downstairs. Also to get it to work my Play 3 is now dependent on an ether connection

I have several Sonos devices and this one has recently just stopped working, I have checked the power lead, have tried another working lead, fuse socket etc. nothing gets it to work. there are literally hundreds of such events posted, with these being so expensive you would expect them to last. Is there an underlying issue with Sonos longevity?   

My Sonos system consists of an Arc Ultra and Era 300’s in my TV room, a Beam in bedroom, as well as a Sonos Port connected to living room speakers.I had quite a bit of problems after updating to the latest system (16.5) through the mobile app.  When complete, only my Arc appeared as part of system.  I had messages through the app that the Beam and Era 3000’s had to be connected- one after another. That worked fine for the Beam.  Then, when trying to re-connect first Era 300, it ended up giving me an error message repeatedly.  Rebooting did not help.After rebooting the second Era 300, it appeared as available, and I was able to re-connect it.  The other Era 300- the first one I tried to connect, did not appear. I re-booted it again, and then at some point the two ERA 300’s appeared, as did their surround designation, and everything worked.Since this type of component disconnection and difficulty in re-connecting had not occured for me prior to this, I am bringing this to your attention.

Y’all, I gotta vent. I am a professional IT person (that has Sonos throughout his entire home and most of his client’s businesses). Today, I spent FOUR HOURS attempting to move two Play 1s to the internal network so we can control them via the PC app. This is simply impossible. Removing and reinstalling apps. Fooling around with a dozen different specs on the 2.6 gig wifi (and even some 5 gig). Fooling with Multicasting. Changing networks. Dumbing down just about every security setting I can think of on our network. Resetting speakers (over, and over, and over again). After three hours, I gave up. Let’s put it back on the guest network where it was before. Nope. Again, impossible. Can’t revert the speakers to S1. S2 can’t find them. Created a completely new Sonos account. Let’s start over. Nope. The app can’t detect the speakers, and that’s THE ONLY OPTION YOU GET. I can’t add “new” speakers. Can’t find any cheat codes on the Internet. I won’t even bother to reach out to Sonos tech sup

Help! I am about to return these Sonos Era 100s as *nothing* should be this difficult to set up and use!Purchased 2x Sonos Era 100 sets (4 speakers total) after installing, uninstalling, rebooting, restarting for 2 days without so much as getting to be able to play a single song (much less pair them for home atereo) I am thoroughly annoyed; and rather than smashing them to bits in a rage and throwing them into the trash; I'm gonna try to return them. Utter garbage.

After all the issues with the "App Update" the phyical control buttons quit working. Is that ever getting resolved? It's a convenient way to turn up or down the music without finding a phone etc. Any help out there??

hello, i have a beam soundbar (2 generation). i bought one era 100 to pair it as sorround. The problem is that when I go into the app under beam and click on !add sorround”, it doesn't find the era 100. the  era100, meanwhile, I installed it in the wifi network and in my system but, even having put it in the same room, it is not found by the beam. Listening to a song I can decide which system to listen to it with but I can't get the era 100 to go as sorround. Where am I going wrong? thanks 

Hi All I’ve got multiple Sonos products and they have a nasty habit of dropping connection randomly. My network is an Orbi Mesh network (RBR350 with 2x RBS350’s), I’ve manually assigned and reserved IP addresses to the three sonos speakers I own. The Ray is connected via Ethernet to one of the satellites but the play:3 and the sonos one are connected via wifi. These all have been re-named on the network to ensure there are no name conflicts.  All three will randomly drop from the network. I’ve rebooted the network, reset the sonos speakers, updated everything, done the rejoin the system one at a time and ensured that everything has different addresses. Nothing else on the network drops connection (Mobile phones, laptops, pc’s, chromecasts, apple TV’s, game consoles, etc) just the sonos speakers. Usually when attempting to play “everywhere” after about 10-15 minutes. Sometimes they play fine for hours but will stop unexpectedly with the flashing white light and checking the app requires

Does someone else sonos Sub Mini not connect properly to the internet wifi? And only works by ethernet??? Ive had the Sub for a week and i cannot connect it to the wifi. It inly works when connected physically… yes the wifi option is on, pls help. 

Hi all, Just got an era100 for line in to PC. I cant find on the App where the setting is to use line in.I’ve done everything the website says and youtubes etc.Any ideas?Thanks,

I have added a few speakers recently, they will not group play and i get this error.  Individually i was able to play music from them and the RAY i added plays on the TV fine but will not group play.  I tried to change the network, no difference and same error.  

75% of the timeI try to use it my Sonos doesn't work.  I have 4 different device and it can't find any system when I am standing next to the router and device.  

How am i supposed to connect my move 2 to the updated app ??

My sonos port is connected by wire to my CD player. My era300 speaker is in a different room. Until recently, I could play cds through the era300. Last week, the sound stopped coming through the speaker, even though the app shows it as playing. I've been on the help line twice. When I try synching the speaker while the cd is playing through port, still no sound comes through. I haven't made any changes. Any ideas why this is happening?

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to.  Any suggestions 

How do I connect my Play 1 to a new internet supplier 

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks