Contributor I

Answered

sonos beam

Forum|Forum|1 year ago
December 29, 2024
9 replies
186 views

My sonos beam does not show in the sonos app. I have tried resetting. Factory reset. Unplugging router ect

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Best answer by Pools-3015

Try moving the beam closer to your router so that you can connect them temporarily. The beam should show up in the app and then you can check for updates and apply them. Set up your beam while still connected. Once it is setup, you can disconnect it from the router and move it back to its original location.

Pools-3015

Prodigy I

Have you tried restarting your phone or resetting the app?

S

SilverbacAuthor

Contributor I

Yes done that. Took everything of and stated from scratch twice

S

SilverbacAuthor

Contributor I

It used to work with my surround system. Till I updated the app

Pools-3015

Prodigy I

When you updated the app, did the Beam also do a firmware update?

Were you using the S1 app before or did you have the S2 app and recently updated?

Are you able to hardwire the Beam to your router to see if it shows up in the app?

Can you describe your network?

Can you describe your Sonos system?

S

SilverbacAuthor

Contributor I

Not sure if the beam dud a firmware update.

I changed my router from an EE to a BT router

I been on the S2 app for a while now.

Unabke to hardwire to to router.

Network is ee / bt

Sonos system. I have alexa s1 that shows on the app. Also 2 s1 sonos speakers that show on the app.

I just have problems with the beam. As I cant use the surround

Pools-3015Answer

Prodigy I

Try moving the beam closer to your router so that you can connect them temporarily. The beam should show up in the app and then you can check for updates and apply them. Set up your beam while still connected. Once it is setup, you can disconnect it from the router and move it back to its original location.

Stanley_4

Grand Maestro

If it is a pain to move the Beam, Amazon and others sell cheap 50 and 100 foot ethernet cables.

Pretty, spouse approved colors are also inexpensive, even if you only need it a few minutes.

S

SilverbacAuthor

Contributor I

Ok so I got the app up and running when I connected to the router. But as soon as I took it of and rebooted the app it wasn't there

Airgetlam

So, hook it back up with the Ethernet cable so it shows up. Make sure the WiFi/radio on it hasn’t been turned off, the correct network information is in your Sonos controller, and the network conforms to the Sonos Network Requirements FAQ. Check for wifi interference , Then, if none of that makes a difference, submit a system diagnostic within 10 minutes of recreating this ‘error’, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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