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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4843 Topics
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Stuart LisleContributor I
asked in Speakers
no products will show on app

What is going on? Thousands of pounds of system not working.chat did not resolve my issues and impossible to contact you.very unhappy!

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R
4 months ago
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ortho1121Contributor I
asked in Speakers
Set up

My Sonos speakers worked fine in previous home.  New home and internet provider but kept the same Wifi password.  Cannot connect speakers.  Wants me to use ethernet for initial start but modem is ceiling mounted.  Any work around?

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O
4 months ago
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ha1292Contributor I
posted in Speakers
New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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4 months ago
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Diogenes-bloodTrending Lyricist I
posted in Speakers
Roam doesn’t power up when charging

I have asked this question before but didn’t get an answer.  when my Roam runs out of battery and I plug it in it won’t turn on for like 15min.  is this a flawed design or my speaker is malfunctioning? thabk you

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Corry P
4 months ago
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Hunter22Contributor I
asked in Speakers
sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

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4 months ago
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Diogenes-bloodTrending Lyricist I
asked in Speakers
sonos roam

When my Sonos Roam battery runs off and I connect it to power I can’t play music. I vitally I can’t turn it on at all for a while like 10 or 15 min. Is this a design flaw or my roam is malfunctioning?Thank you. 

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Ken_Griffiths
4 months ago
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Wade1960Contributor I
posted in Speakers
First Audio Cutting in and out - Now ZERO Volume in Middle of Audio Play

Well, ever since the NEW APP came out, my pair of Roam Speakers would cut in and out when grouped to my Beam...ONLY when listening to anything from the TV Source.It was suggested that my wireless system could be the issue. Never understood this as I would never have issues when grouped, listening to audio from the Sonos Controler.Now...now my Roam Speakers are useless. Utterly Useless. I started losing volume on the Roams when grouped yesterday, again with my Beam and again while listening via the TV Source. I can set the volume and then leave the App, only to have the volume level drop from 60 to 0. It started slowly but NOW I am unable to group my Roam speakers due to this zero volume level thing going on now constantly. They are not useless...not too bad as book ends…I specifically purchased the Roam believing I could group these to my existing system to listen to both TV Source Audio along with other audio sources.I find that this system is glitchy at best with a downright poor cus

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4 months ago
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DiegoMSB1990Contributor I
asked in Speakers
error 1101

Recently bought a Sonos Move and Ray, trying to connect them to the app, the app recognizes the devices, asks for the WiFi password, but when the sync is done the app show the error 1101 (couldn’t find any updates) and after that the app lets the devices begin configured in the home place, but when it finishes the “place configuration” it doesn’t appear in the app. I have tried all the steps in the Sonos guides, rebooted both devices and also the router but the problem is not solved, please help 

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4 months ago
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joni2011Contributor I
asked in Speakers
Sonos icm Hdmi(Arc)

Steeds vaker last dat de Sonos niet lekker mee gaat bij het veranderen van HDMI signaal. ( tv, chromkast, blu-ray, switch, enz ) Moet steeds vaker de stroom uit/aanzetten om geluid te krijgen. soms heb ik weer geluid vanuit tv en lijkt hij het Sonos systeem geheel kwijt te zijn.In de Sonos app kun je op Je bronnen : TV drukken maar niks werkt. Moderator Edit: Google Translate- It is increasingly common that the Sonos does not respond well when changing the HDMI signal. (TV, chrome cabinet, Blu-ray, switch, etc.) Have to turn the power off/on more and more often to get sound. Sometimes I have sound from the TV again and it seems to have lost the Sonos system completely.In the Sonos app you can press Your sources: TV but nothing works.

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J
4 months ago
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YellossirhcContributor I
asked in Speakers
speakers link separately and label different

Pairing and label speakers separately 

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Pools-3015
4 months ago
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SunDadContributor I
asked in Speakers
Sonos 5

Hi All,I am using the S 2 App - it has been working fine but..My two Sono 5 speakers have started being only available from within the Sonos App. Their volume control is also erratic. I have reloaded the app, done factory resets, added speaker routine, gone thru the sound PIN routine, added the wifi password and reached the screen where it says the speaker is connected. However it says - If it does not appear in the system then power the speaker off and on and it will appear.When I go to the system in the app indeed it is not there. When I power the speaker off and on it is still not there. And when I try adding I get the “I don’t see my product” message. Back to factory reset for the green led to find the speaker …. around we go again…Any thoughts or advice would be welcomed. The S 1 App which I tried as an alternative says that my speakers are S2 compatible, but gives the option to downgrade to S 1. Should I try that?Thanks

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4 months ago
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ZamberdineContributor I
asked in Speakers
crap sonos app bricking the beam, dont buy

The Sonos app continues to drop out during tv playback. It is extremely frustrating and makes what used to be a great product, totally crap and frustrating to use. Sonos support does not provide solutions just what should like AI garbage.  I have found that turning the tv off and on with the video paused seems to re-establish playback to the Sonos beam, but this is crap and frustrating w then compared to a product that used to work seamlessly.

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Z
4 months ago
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achilleusContributor I
asked in Speakers
aiuto riproduzione file musicali

buongiorno a tutti sto riscontrando dei problemi con amazon music hd non riesco a far connettere gli altoparlanti sonos one sl ,se entro dall’applicazione sonos è tutto ok ma non riesco a capire se sto ascoltando musica in qualità hd ,mentre per quanto riguarda spotify è tutto ok riesco a vedere la coppia sonos tranquillamente . La domanda è questa se bypasso amazon music con apk sonos la qualità è quella in alta definizione oppure è in bassa qualità .Grazie a chi potrà rispondere buona giornata Moderator Edit: Google Translate- Good morning everyone, I'm having problems with Amazon Music HD. I can't get the Sonos One SL speakers to connect. If I enter from the Sonos application everything is ok but I can't understand if I'm listening to music in HD quality. As far as Spotify is concerned, it's everything is ok I can see the Sonos pair easily. The question is this: if I bypass Amazon music with Sonos apk the quality is high definition or low quality. Thanks to those who can answer, hav

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A
4 months ago
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wildysetiabudiContributor I
asked in Speakers
Sonos Era 100: bluetooth connect/disconnect chime

My Sonos Era 100 works well, except when it lost its connection to Bluetooth appliances (I connect its Bluetooth to my Sharp Android TV), it keeps trying to connect with annoying chimes. It’s really annoying.  I tried to search answer on how to turn off the Bluetooth sound, but there are only two answers:Enable Idle-Auto Disconnect option from Sonos app. But it will only turn off the chimes after 30 minutes it lost its connection.   Turn the volume down. Only work if I don’t use the speaker. My question is, isn’t there really any way to disable the Bluetooth chiming sound right away? This is hard to believe that this problem is overlooked by Sonos.  cheers,w

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4 months ago
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Rob1956Contributor I
asked in Speakers
play3 , old not used , now want to use it !

I have just rebooted my play 3 , app says it’s not registered , I can’t seem to add it to the system I get to the point where your asked to press flashing button nothing happens ! the play 3 is connected to router with an Ethernet cable 

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Stanley_4
4 months ago
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SpeakerBoxContributor I
asked in Speakers
sonos not being added to system?

I am trying to add Sonos One Gen2 to my Sonos app. However, every time I try to add it, it fails at the firmware update. It tried a second time, and fails again. It allows me to continue, but the Sonos isn’t added to the Sonos app to manage.  -I’ve rebooted my modem -I’ve rebooted the Sonos -I’ve rebooted my phone -I’ve reset the app-I’ve factory reset the Sonos one gen 2 -I’m as close as I can get to the modem, I’ve also tried disabling the 5Ghz antenna-I’ve signed out and in of the Sonos appI can’t get the Sonos added to my app no matter what I do. Please help. 

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4 months ago
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theorracleContributor I
asked in Speakers
Single Outdoor Speak Purchace

Hello.Is there a product page or means to purchase a single outdoor speaker without buying a pair?I own and have installed two of these: https://www.sonos.com/en-us/shop/outdoor-speaker-pairI run them in mono off the back off my deck but want a third to fill in a gap.Thanks.

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4 months ago
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Marius.PContributor I
asked in Speakers
Sonos firmware updates issues Era 300 and sub

Hello, For some time i have issues while updating my home setup. I have two Era 300, Arc, and Sub (v3) setup. All equipment are in same room as my router but one speaker of Era 300 and Sub is not updating. (With new app i got error 1000, but same issues i had and with old app). One way to get workaround on this is to remove surround, hard reset non updating equipment and then re-add to my system. In this case on initial setup it ask for update and updates completes. Then i can add it back to surround. But this is frustraiting as i have to do this every time plus trueplay setup is lost. Please advise on this. 

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4 months ago
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Millard2004Contributor I
asked in Speakers
restore factory settings on a PLAY1 Gen 1

 Hanged my wifi network and a Play 1 will not show the flashing orange light required to find and add to my systemmy Play5 and another Play1 reset fine

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4 months ago
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NikkiAContributor I
asked in Speakers
speaker sounds like no bass playing

We have our ensuite and bedroom speakers set up on the same amp, the smaller speaker in the bedroom sounds great, the one in the bedroom sounds like the base has been lost, sounds awful and quiet…help.

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buzz
4 months ago
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Patr10tsContributor I
asked in Speakers
connections

Have play 1 and 3 and move.move connects but not 1 or3

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4 months ago
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Sully1375Contributor I
asked in Speakers
Grouping Issue

I’m having an issue where I have a group created but often the new app shows the source as trying to play music but I have my TV selected. The TV is playing through the ARC and Sub but when I try to have the TV Audio play through a grouping that includes the ERA100, ARC, and Sub no audio at all. It started after the app was updated. 

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4 months ago
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RoystersContributor I
asked in Speakers
No longer able to play My Music

No QuestionYou have betrayed the Sonos buyers. I have bought your products for years. I have promoted your speakers to my friends and family. My music collection on my Mac is my life. Sonos has denied me playing my music. I will now be getting rid of my Sonos system, and advising no one to buy Sonos. What is the point of a streaming system if you cannot connect to your home PC ????

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4 months ago
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chrisg13Contributor I
asked in Speakers
Son saccadé

Sono Arc avec 2 Sonos Era 300 et un sub.dès que j’utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. Ils sont positionnés à moi à de deux mettre de la box wifi (fibre). c’est insupportable ce problème car j’ai tous testé, y compris les mettres en 5Hz Moderator Edit: Google Translate- Sono Arc with 2 Sonos Era 300 and a sub.as soon as I use the two Sonos Era with the TV, or TV box, jerkiness, or lag. They are positioned next to me to put the wifi box (fiber). This problem is unbearable because I tested everything, including setting them to 5Hz

140
C
4 months ago
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logos125Contributor I
asked in Speakers
Can not install speaker

Hi I have a Sonos PLAY:5 Model S100 which is not found by my iPhone Sonos app despite many attempts. The Sonos speaker has worked earlier using my present router but, has stopped working. I have a fast internet connection and I am using a ASUS RT-AX57 router.I have done factory reset on Sonos speaker according to the instructions as well as restarting the router. I tried both a direct ethernet connection and wifi between router and speaker without success. My Asus router app shows the Sonos speaker as offline. Bluetooth is enabled and working on my Iphone. What is really odd is that Sonos app (latest version) succeeds in discovering the speaker in about 1 in 15 attempts. It proceeds through the chimes but, ends with the error message in the vain of 'the product can not be connected to your account' .What can I do?Best Regards John   

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4 months ago
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