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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5130 Topics
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Gustavo VillagranContributor I
posted in Speakers
conectar era 100

Hola, ¿puedo conectar 2 era 100 a mi amplificador análogo  Yamaha 5.1 ? Agradezco respuesta. 

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G
4 months ago
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GeeeehArtTrending Lyricist I
posted in Speakers
Speakers will not stay connected to system

I have assigned IPs to each speaker and they connected for 1 day. This morning I opened the app only to find “no products found”. In system settings it tells me to “update network “ which finds both speakers, connects to the WiFi, only to revert back to “no products found. I did this routine 3 times and still have no music.What is wrong with this scenario?

11312
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4 months ago
AjTrek1
AjTrek1
posted in Speakers
Sonos Component Shows "Not Connected" After An Update

Sometimes after a Sonos update (such as the current one that’s available now) you may see in System Settings that a component is not connected.  The warning may appear even though there was no “Update Failed” screen at the end. Unless you can readily identify the room containing the component discovery may be a PITA 😂Sonos suggests following the steps in this link. Those steps can appear a bit daunting at times.  Especially, if you have several Sonos components of the same type.Here are some steps you can try that are less time consuming and may yield quicker results:Wait a few minutes to see if the component(s) reappears and the warning goes away Close the Sonos app and Reopen It Stop the Sonos app and Restart it _iPhone users click here  / Android users click here Start a music stream to the room via Spotify, Apple Music, SirusXM or other service to awaken the component If none of the above resolve the issue then follow the steps suggested by Sonos in the link above * * Never Factor

391
K
4 months ago
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DisconnectednotregisteredContributor I
posted in Speakers
junk

No connection at all this am to any room or devices #quiet house #sonos junk FIX IT!

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R
4 months ago
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drewthoContributor I
asked in Speakers
Does anyone else think the fidelity of the speakers has improved since update in May?

I know the update was terrible and buggy and everything that is bad about software development, but I think the fidelity of the sound has improved… or am I going insane?

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M
4 months ago
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PeepsContributor I
asked in Speakers
unable to update products after swaping ip

I swapped internet provider and can’t update my Sonos one tried reset and plugging into Ethernet cable ?

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Airgetlam
4 months ago
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rrigdonContributor I
posted in Speakers
Sonos 3 not usable

We recently dug our Sonos 3 out of the closet (used only during our wedding) to start using it again but it will not update - and it states an update is necessary to use the device. Now I find out it’s not supported?? 

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Airgetlam
4 months ago
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Scott_135Avid Contributor I
asked in Speakers
Sonos App Delayed Connection

We continue to have issues with the sonos app staying connected to our system. When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. When I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 10-15 second delay where it will not connect to the system. If I press skip or try to change the volume, nothing happens.  Eventually if I wait long enough, it connects and is reasonably responsive again.I don’t have the issue when I use the app on my mac. Any suggestions?Thanks

392
Pools-3015
4 months ago
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VimtoContributor I
asked in Speakers
Play 1s and Playbar missing from network

Noticed this week that all the speakers associated with my TV have disappeared from my system.  Absolutely no sign of themPlaybarPlay 1 x 2 Tried adding them and that doesn’t work.  Now begining to worry that the other speakers in my network will soon go the same way.  Tried using the speakers using Tidal and they’re not there either.Its been 2 months now since you “upgraded” your app and since then its been nothing but trouble.  I’d like to know how I can use my system please.

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V
4 months ago
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LiamGContributor I
asked in Speakers
sonos one SL’s not working.

Since the IT outage my two Sonos one SL’s have stopped working. I’ve factory reset them, found them and attached them to the WiFi but they are not showing on the app and I can’t turn on the speaker sound to give it commands. My beam and Roam are fine. Any help would be amazing, thank you. 

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4 months ago
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joanlee9494Contributor I
asked in Speakers
improve the sound quality

How can I improve the sound quality of my Sonos system without upgrading to new speakers?

192
P
4 months ago
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serbanAvid Contributor I
asked in Speakers
Will a FACTORY RESET also downgrade my SONOS Beam to S1 ?

I’ve read here that users who never left S1 have less problems, so I was considering applying this to my SONOS Beam.Does anybody know if applying the Factory reset process will also downgrade the controller from S2 to S1 ?

17412
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4 months ago
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Le cyclisteContributor I
asked in Speakers
connection

Comment connecter une enceinte sonos de chez Ikea Moderator edit:Google Translate-How to connect a Sonos speaker from Ikea

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R
4 months ago
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stevenlawesContributor I
asked in Speakers
era 300 disappeared from Sonos system

I keep having to factory reset the era 300 due it disappearing from the Sonos System in the App.   I go through the processs and it says it’s worked then it still doesn’t appear in the App.  Can someone advise please? 

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M
4 months ago
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gratkovContributor I
asked in Speakers
Is there a SR-150AMP?

Is there a SR-150AMP? 

192
Airgetlam
4 months ago
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Sonos9948Contributor I
asked in Speakers
unable to change music source to my sonos 5 speaker

Unable to change music channel on sonos 5 speaker

152
Airgetlam
4 months ago
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Young foreverContributor I
posted in Speakers
HATE the new app!!!

Who designed this terrible app and WHY? I have many Sonos speakers and give them as gifts all the time. I am DONE with Sonos if they don’t fix this truly terrible app. Looking at different options and will switch if I have too. Not accepting this!

934
ExtremeTMM
4 months ago
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David 54Contributor I
asked in Speakers
System not working.

Sonos Amp working on WiFi or ethernet no problem at all. All the other sonos not working. All working fine up to a week ago now only Amp. 

11112
R
4 months ago
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aileenkitContributor II
asked in Speakers
Cannot navigate to music started by alarm

Thank goodness they finally allowed alarms again after the new app did not include them. But I am still having a problem. Though I can set alarms and turn them off, once music is started with an alarm, I cannot navigate to it in the app to stop it, or see what song is playing. If I navigate to the speaker that it is playing on, the app does not seem to know that it is playing so I cannot adjust anything. Am I missing something or is SONOS app missing more functionality?

221
R
4 months ago
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joeduffyContributor I
asked in Speakers
May 2024 update causes Sonos Connect to disconnect after 1 minute

After an update in ~May 2024, now my Sonos Connect disconnects after a little over a minute of playing anything (approximately 1 minute and 15 seconds). It briefly disappears from the app, and then reappears a minute later with an empty playlist. I assume the device is crashing and rebooting. This happens if I try to play it independently as well as part of a group of other Sonos devices. I have tried factory resetting it, to no avail, still happens. I keep patiently hoping this is a known issue and a new update will fix it but I just applied the July 2024 update and it still happens. My Connect is sadly basically useless now. Thankfully, my Roam, Beam, and Five work fine; this just affects the Connect.Here are some specific details:Sonos OS: S2Version: 16.3 (build 80155014)Hardware Version: 1.17.5.5-1.0Series ID: C100WM: 0OTP: 1.1.1(1-17-5-zp90-2.1)

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4 months ago
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VMRContributor I
asked in Speakers
network

I have an ARC, (5) FIVES, (5) 3rd Gen Subs and (4) One's. Going on 4 years now.  Everything was working fine, until my router died. I have since replaced the router but now my speakers won't connect. 

262
Pools-3015
4 months ago
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LemarrrinContributor I
asked in Speakers
Connecting a TV to a Sonos speaker via wifi

Bonjour,j'ai 2 enceintes Sonos Era 100 connectées à mon Wi-Fi. Je peux très bien écouter la musique de mon téléphone via l'application et via le Wi-Fi. Ma question est la suivante : j'ai une TV Samsung avec une connexion Wi-Fi et Bluetooth. Est-il possible de connecter ma TV à mes enceintes Sonos via le Wi-Fi ? Ou faut-il nécessairement passer par un hub style Sonos Amp ?Merci pour votre retourMarinGood morning,I have 2 Sonos Era 100 speakers connected to my wifi. I can listen to music from my phone very well via the app and via wifi. My question is this: I have a Samsung TV with a wifi and Bluetooth connection. Is it possible to connect my TV to my Sonos speakers via wifi? Or do you necessarily have to go through a Sonos Amp style hub?Thank you for your feedbackMarin

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Pools-3015
4 months ago
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Miroslaw60Contributor I
asked in Speakers
problem with connecting the system to some speakers

 I have a Sonos system with 5 speakers. 3 of these speakers disappeared from my application and I cannot connect to them.I performed all possible operations correctly, i.e. I reset and returned to factory settings, updated the sonos application, reset the router, During the process of adding a product, a message appears that the speaker has been added but may not be visible in the application. The speaker cannot connect to the Wi-Fi network. The other 2 speakers are visible and working properly. What else can I do ?

472
Pools-3015
4 months ago
T
TriGolfContributor I
asked in Speakers
Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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4 months ago
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robos111Contributor I
asked in Speakers
Sonos One SL suddenly no power

I have a pair of Sonos One SL and one speaker suddenly stopped working. The lights are not going on, even though there was no power outage and it has been plugged into the same place since purchase. Coincidentally this occurred on the same day as the software upgrade on my iphone.Sadly this happened to me previously with my original One speaker and I replaced it with this one. Why does this equipment suddenly die? Is there a part that can be replaced or a software change that can make it power up again?I should have cut my losses and switched out of this system.

1272
H
4 months ago
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