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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6013 Topics
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RhinorTrending Lyricist I
posted in Speakers
the new app

I accidentally downloaded the new app when my phone updated.As it had been many months since I previously tried it I thought i would given it a go, thinking  it must be sorted by now.What a disaster. I've  six speakers in 3 rooms. They would  play faint background radio even though not on. They were Slow to respond aand I'd have to power down  and on again.  The Beam stopped playing the TV even though hdmi connected Too many issues. So I've reverted back to the old app again.Sonos need to get this sorted 

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The marmite manContributor I
asked in Speakers
Era 100 making peculiar noises when nothing is playing.

Era 100 making popping noises and flashing different coloured lights, cant seem to stop it. Any ideas please? (Nothing playing!)

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Mr 6Contributor I
asked in Speakers
My system is messed up

I recently changed my router and since then my Sonos system has become a complete mess..I've tried following various pieces of advice from the web but the more I do the bigger the mess seems to get.  Should have asked the Community from the start !My system - I just have a pair of Play 3 speakers which were set up as a stereo pair and could play music from my music library, which is on a network drive.  I only use the system with the music library, nothing fancy, not playlists, radio etc. I have an old Android tablet with the Sonos 2 app, a Mac with Sonos 2 v16.5, and my wife has an Android Samsung phone she thinks it's an S9.The tablet and the Mac can both access the music library, but they only seem to recognise one of the Play 3s.  The controllers on those two devices are limited in functionality and don't seem to be capable of activating the other Play 3.  So they can only play music through one speaker.The S9 phone does seem to recognise the second Play 3 but not the first one.  A

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Twistedvip50Contributor I
asked in Speakers
sonos devices dropping connection

After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.I've created a diagnostic: ***********Moderator edit: diagnostic number recorded and removed

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Michael_144Trending Lyricist I
posted in Speakers
Combination of ubiquiti and new app

Hi!I’ve had the combination of Ubiquiti and Sonos for several years. Since 2018.It’s been working very well. Until the ‘new app’ beginning of the year. Lets start with the Ubiquiti Setup:UDM Router with Wifi Enabled 16 port POE switch 2 AP’s directly on the POE switch And the Sonos Setup:2x Play 3 1x Beam 1x Roam 1x OneWhat is currently happening; the app is very slow to connect to the devices. However, at the same time both Home Assistant and direct playback from Spotify work instantly. And even if the Sonos app is working; it seems to be forgetting that it’s playing something. Which at that point results in not being able to control anything.Stopping playback, skipping song, changing volume is impossible at those times. I did change a lot of the Ubiquti settings (which never were an issue!), like snooping, Spanning tree etc. But that doesn’t solve it. Spent in total a whole working day calling Sonos, but we’re not getting anywhere. Has anyone got any clue what i can try out to improv

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jartuckContributor I
asked in Speakers
Play1 is obsolete thanks to "improvements"

Sonos has made Play1 obsolete. I might as well throw the speakers away. They cannot be connected to wifi anymore, even after factory resets. One will work if connected by ethernet directly to the router, but the App control for start/stop, or volume is spotty at best.   I will not buy anything new through Sonos because they will eventually “improve” that to be obsolete also. All good things must come to an end I suppose.

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FlashGordonContributor I
asked in Speakers
Speaker Repair Melbourne Aust.

My Sonos One speaker, is not making pairing sound.Who repairs there speakers in Melbourne Australia?

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Jon LindrothContributor I
asked in Speakers
Era100 stereopairing with sub

Have bought two Era100s and a sub mini. Have been trying all weekend to make the system rock. Spent an hour with Sonos support but no progress.I want it to play as a 2.1 stereo system in my living room. No matter how i try it will not work. I can stereopair the Era100s but if i add the sub i end up with one Era playing.I can add the sub to one Era, but if i try too stereopair the second i am back to square one.Evert Component seem too work. Just not together.Any ideas before i return the products? 

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Alex PContributor I
asked in Speakers
moving home

I love the Sonos products… when there all working! I’ve recently moved home and the only one working is the Beam because it’s plugged into the TV! The rest are non existent… Sonos I will be requesting a full refund because it’s so difficult to get them all connected again! Why can’t it be so simple as‘connect to your new wifi’ login to your accountfind your productslink them to your new wifihey presto we’re live!!! No nothing works!!!!! 

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geojoejoeContributor I
posted in Speakers
Sonos App "Sign in as the System Owner", medical clinic problems

I recently purchased ERA 300 speakers for home and a full set of ERA 100 speakers for my medical clinic.  Worst mistake of my life.  The infrastructure is terrible.  We can’t seem to get the speakers in the office to sync and have been forced to only use one speaker in the waiting room that we connect to via bluetooth.  This morning at home my app forgot I owned our 300 speaker and keeps showing "Sign in as the System Owner" on the front page.  When I sign in, it quickly reverts to saying the same thing over and over.  When I login online, it allows me to login but doesn’t list my speaker. I just want things to work.  I shouldn’t have to call tech support 3 times per week.  I shouldn’t have to search online articles or dig through manuals.  I’ve equipped my clinic with multiple forms of EHR, wireless scanners, imaging devices (ultrasound, x-ray, body scanner), etc.  Equipment that is infinitely more complex and it all works.   I regret buying into this ecosystem.    If anyone lives nea

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Jazzy90
Jazzy90Contributor I
asked in Speakers
improve wifi connectivity with a Sonos Boost?

I am struggling with unreliable WiFi connectivity from my router to my Sonos app.  My WiFi router plays well with my phone, computer and TV but the Sonos app is a sometimes poor link to my Sonos 5 speakers.   Would a Sonos Hub improve my situation?  

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ajacolinContributor I
posted in Speakers
Problème de connection d'un Play 5

Bonjour, J'ai acheté tout en ensemble Sonos en 2011 près de 2.000€ : des plays3, des Play 5, un Amp... et depuis quelques semaines suite à une mise à jour, j'ai un play 5 (première génération) qui ne se connecte plus du tout. Le support Sonos me fait faire des manipulations pour forcer une nouvelle mise à jour, qui ne fonctionne pas. Bilan : Sonos me propose comme solution de racheter une nouvelle enceinte (550€) avec 30% de réduction si je renvoie mon enceinte soit-disant « cassée », alors que la déconnexion a eu lieu lors d’une mise à jour. Je dis soit-disant cassée car pour rappel, le 21 janvier 2020, Sonos m'envoyait un email pour annoncer que les produits de Génération 1 ne seraient plus maintenus, et proposaient de tout changer, avec 30% de réduction sur du neuf. Une belle proposition d’obsolescence programmée.Le 23 janvier 2020, l'association HOP (Halte à l'Obsolescence Programmée) a envoyé un courrier à Sonos, et Sonos s'est finalement ravisé en décidant de continuer la mainten

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BuckeyejasonContributor I
posted in Speakers
S2 app shut down my old speakers

Unless I am missing something, the S2 app just fragged my old speakers  All speakers working on S1 app, we buy a new speaker “ only compatible with S2” download the app, sign in, poof, all old speakers don’t work. I try on my phone which has the S1 app, poof they are gone, I try to add devices says “ I only can add devices with S2 app”  I try to add old speakers with S2 app they are “ only compatible with S1”  tech merry go around. call customer service for over a hour get the run around  Am I missing something or did the S2 app just disable my old speakers ???  

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df1112Contributor I
asked in Speakers
New App

I cannot get my system to work at all with the new app. I have several speakers in two homes and both systems are worthless. Is Sonos doing anything about this?

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Eric77nlContributor I
asked in Speakers
connection issues

Suddenly problems with my Sonos speakers. App can’t connect to beam-sub mini- speakers Sonos one.tried all the things I know. Reset router, reset speakers, upgrade app, upgrade system. Put out power plug en restarted all whitout solution.at a moment the app made connection with my beam, and then it was possible to Connect the sub and rear speakers. Next day same again: no connection, can’t find system. what should i do? 

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Nick FContributor I
asked in Speakers
suddenly no content & speakers not working

Woke up this morning to find my 4 Sonos speakers not working and no content showing in the App. Have tried rebooting all the speakers and my broadband router multiple times, to no effect. Tried logging on and off the App and have deinstalled and reinstalled the App on my iPhone and iPad, all to no avail. Chatted with Sonos on the App and couldn’t send diagnostics to them. Have got to physically call them tomorrow. Any ideas anyone??

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CanaryyellaTrending Lyricist I
asked in Speakers
Connection Issue

Hi I have been having consistent issues with my Sonos and am getting very frustrated. Sonos now won't connect consistently and it often drops the signal and when it is connected it is very slow to a point you can’t control it   Sonos products Sonos Arc and bass boxOriginal Sonos sound bar and bass boxThree Sonos one SLSSONOS five original Sonos bookshelf (can’t remember name)original Sonos 3 Sonos is all connected by WiFi   Configuration  Full sky fibre running the black sky hubSky Q and three mini boxes Asus Mesh running in AP mode (3 x Asus XT8s and 4 x Asus XD5s)  . (Still have sky WiFi running but only the sky boxes connected to that) Asus does not handle DHCP as it is in AP mode that's all handled by the sky hub. I have about 80 devices (ring, hue, Sonos, etc etc) connected by both WiFi and Ethernet. I have a scheduled ASUS reboot every night.  I have read a lot about replacing the sky router with the Asus Zen WiFi  but don't want to just keep reconfiguring stuff with no improveme

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CezeusContributor I
asked in Speakers
wifi connection okay 3 avec bbox wifi6

Cannot connect play 3 with new router wi-fi 6… 

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rpr13
posted in Speakers
Arc Ultra Wall Mount Auto EQ (Magnet)

Does anyone know if the auto EQ adjust that lowers the bass output on the Arc Ultra when it’s mounted in the Arc Ultra wall mount can be defeated? I have the Arc Ultra  mount and there does not appear to be any magnets under the adhesive cushion strips. It seems like the entire mount is magnetized.This does matter from an SQ perspective in my mind. If you suppress a frequency and then boost it with EQ the boosted frequency will not be as clean in comparison to the unsuppressed source frequency.

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LucianHContributor I
posted in Speakers
Airplay not working on Sonos Beam

I have a Beam + Amp + Sub home theatre setup. I also have a mixture of other speakers throughout the rest of the house - another Amp, a couple of Era 100s, a couple of Play 1s and a One. They’re all running on wireless on the same network via multiple Unifi WIFI APs.Generally speaking, everything is working ok after several months of chaos, but there a few remaining niggles. The most problematic is that I can’t Airplay to the Beam. It immediately fails with the error ’Unable to connect to “Living Room”’. The behaviour is consistent and exactly the same from a wide variety of different Apple devices. I can successfully Airplay to all the other speakers/Amp in the system that support Airplay, including  some on the same WIFI AP as the Beam. The other day I finally got round to trying to sort this out, and I factory reset the Beam and re-added it. I was happy to see that after doing so Airplay now worked, and I thought that was the end of the matter.Sadly, a day later, it’s back to doing

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HuwJContributor I
asked in Speakers
wifi

How do I change wifi to new server

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bockersjv
clark832
clark832Contributor II
asked in Speakers
Terrible audio

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is

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Steven S.Contributor I
asked in Speakers
Sub 4 Placement - Can Powerplug be inside the opening

Hi, I was wondering if the placement of my Sub 4 could damage or alter the performance short or long term?My Sub 4 currently is placed between the couch and the wall. The wall has a socket where the Sub 4 is plugged in - while the plug and cable itself are placed inside the Sub’s opening, between the two drivers. Could this be detrimental to the performance of the Sub 4?Ideally it would be totally between the two drivers to hide the plug and cable completely. 

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jhgreerContributor I
asked in Speakers
multiple speaker connection issues

So many issues going on. Any insight would be helpful. What I have:sonos bar & subwoofer (2) Sonos play 1’s(1) Sonos play 5Issue 1: cannot find bar at all. I’ve tried unplugging/replugging. I’ve tried factory reset. Cannot find it at all. I have a new tv and I think it’s too new to connect the bar to use the volume. I’d like to at least use my phone for this. Any ideas? Issue 2: I finally managed to get my (2) play 1’s found through the Sonos S1 app, but iTunes (my main music stream) does not see them. I usually connect these to my play 5, as they are in adjoining rooms and have music playing through all. Sonos is not seeing my streaming through iTunes so I can’t play anything through these. ?? Issue 3: cannot find play 5 speaker over the S1 app. It is however seen through iTunes. Again, cannot join this with the room my play 1’s are in.  Help!! I just want music in my house again. 

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AikiadpContributor I
asked in Speakers
useless

Changed my network and 10 days later having tried everything still can’t connect. Absolutely useless  

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