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Alarm fade in doesn't always work?

  • May 6, 2025
  • 2 replies
  • 50 views
H
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  • Harvo
  • Contributor II
  • 7 replies

Maybe I’m imagining this but fairly recently, possibly since the new app, the fade in on the alarm doesn’t always work.  Some (most) days the music fades up and isn’t too much of a shock in the mornings, but on other days it comes straight on at full volume.  I wondered if this could be something to do with the fade in starting at the point of the alarm triggering, rather than when the music starts - so if the music takes a while to cache the fade has finished by the time it starts playing?  

 

Just wondered if this is a new bug or just me!

Best answer by Jamie A

Hi ​@Harvo, welcome to the Sonos Community! 

I’m sorry to hear that you’re having issues with your alarms in the Sonos app. I’ve tested on my system with a few different alarms and didn’t run into this issue, but that’s not to say it doesn’t exist.

Since I’m unable to replicate this, and it seems to be random when it happens for you, I would recommend submitting a diagnostics within ten minutes of the alarm playing at the wrong volume then contacting our support team with the diagnostics reference number to troubleshoot further with them. They have the necessary tools available to look into your system and see what's going wrong.

I hope this helps!

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2 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • 1470 replies
  • Answer
  • May 7, 2025

Hi ​@Harvo, welcome to the Sonos Community! 

I’m sorry to hear that you’re having issues with your alarms in the Sonos app. I’ve tested on my system with a few different alarms and didn’t run into this issue, but that’s not to say it doesn’t exist.

Since I’m unable to replicate this, and it seems to be random when it happens for you, I would recommend submitting a diagnostics within ten minutes of the alarm playing at the wrong volume then contacting our support team with the diagnostics reference number to troubleshoot further with them. They have the necessary tools available to look into your system and see what's going wrong.

I hope this helps!

P
  • PeterDaloka
  • Contributor I
  • 7 replies
  • May 7, 2025

Maybe I’m imagining this but fairly recently, possibly since the new app, the fade in on the alarm doesn’t always work.  Some (most) days the music fades up and isn’t too much of a shock in the mornings, but on other days it comes straight on at full volume.  I wondered if this could be something to do with the fade in starting at the point of the alarm triggering, rather than when the music starts - so if the music takes a while to cache the fade has finished by the time it starts playing?  

 

Just wondered if this is a new bug or just me!

Hey!

I’ve noticed this too! It sounds like the fade-in isn’t working consistently, and it might be related to the caching or loading time of the music before the alarm starts. If the music takes a little longer to load on some days, the fade-in might finish before the song actually begins, causing it to start at full volume.

It could be a bug introduced with the new app version, or maybe just a timing issue with how the alarm and fade are synced. I’d suggest checking for any app updates or restarting the app to see if that fixes it. If it keeps happening, it might be worth reporting as a bug to the support team.

You're not imagining it—it's likely a glitch!

 

Moderator Note: This post is likely generated by AI

 

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