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TimC1
Contributor I
May 6, 2025
Answered

Bluetooth pairing not working Era300

My office wifi has recently been changed and the security put in place will not allow me to use my sonos on the network.  (UPnP disabled/Multicast disabled).  My IT guy told me that the only way to use it in the office is with bluetooth.

 

When I press the bluetooth button on the back of the speaker it doesn’t make a chime sound it makes a short “blip” sound and never starts flashing blue.

 

I have unplugged, reset, done all of that but nothing is working.  I set it up on the wifi network even though my app and speaker can’t talk to each other.  I don’t know what else to do, any insights?

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Airgetlam
AirgetlamAnswer
May 6, 2025

Seems odd. What did Sonos Support say, when you called them directly to discuss it?

I’m wondering if it maybe didn’t set up properly because the controller can’t see it on that network. If you took it home, set it up there again, and then connected via Bluetooth, would it work? At that point, you could likely take it back to work, and have the Bluetooth continue to work. 

For what it is worth, this is one of the reasons factory resets are rarely indicated, unless directed by Sonos. I think your reset ‘broke’ the ability to connect via Bluetooth, as it is never completing setup now that you’re at work. 

Bruce
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1 reply

Airgetlam
AirgetlamAnswer
May 6, 2025

Seems odd. What did Sonos Support say, when you called them directly to discuss it?

I’m wondering if it maybe didn’t set up properly because the controller can’t see it on that network. If you took it home, set it up there again, and then connected via Bluetooth, would it work? At that point, you could likely take it back to work, and have the Bluetooth continue to work. 

For what it is worth, this is one of the reasons factory resets are rarely indicated, unless directed by Sonos. I think your reset ‘broke’ the ability to connect via Bluetooth, as it is never completing setup now that you’re at work. 

Bruce
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