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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6032 Topics
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ASDriverContributor I
asked in Speakers
missing speaker.

Hi allmy play 5 has disappeared from my system. I have tried all of the usual fixes but still nothing it works when connected via Ethernet cable so I’m assuming that the WiFi is not working can it be fixed? It’s only 4 years old. any advice appreciated 

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Paul A
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Biscia15Contributor I
asked in Speakers
Sonos play 5 doesn't work

my sonos, after a problem with the electrical network, does not turn on anymore, I need to contact the assistance in Italy, but it is closed and I cannot find an official repair center. can someone help me?

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Mark P
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mariebou1702Contributor I
asked in Speakers
connection

Bonjour depuis mon déménagent nous avons changer de distributeur internet et je ne suis plus capable de connecter mon sonos 

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Mark P
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ComeonSonos2020Contributor I
asked in Speakers
Sonos dropping off constantly.

Sonos speakers all dropping out and this usually results in songs being skipped and then the next song will start and then repeat the dropping out issue.  I have 2 older PLAY 5 units and one newer Play One unit all on wifi.  My Wi-Fi set-up is robust and solid with Netgear ORBI and Spectrum as MY ISP with approximately 500Mbps download speed.  I have assigned all three Sonos speakers with static IP addresses, rebooted countless times, even deleted and reinstalled the Sonos S1 app all to no avail.  All of these units used to be rock solid but not anymore.  Very frustrating.  It happens while listening to Amazon Music, Spotify or even Apple with my local library. Diagnostics log is: 1216727898

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Simon B
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AshtangiContributor I
asked in Speakers
Sonos randomly turning on in the middle of the night

Hi all, I had the strangest experience last night.  I noticed music coming from my kitchen Play:3 at around 11:30pm. I didn’t pay much attention to it but did manually stop playback using the Sonos app. However, at around 2:30am I woke up and noticed it again. However, this time the music was strange, and upon opening the Sonos app I saw it was playing the “Spa” channel from SiriusXM (and according to the app the playback was initiated by Alexa!).  Again, I manually stopped playback. And then finally at around 4:45am or so, it happened again - this time playing back some random track from Spotify.  It was at this point that I opened the Sonos app and submitted diagnostic information. I’m at a loss to explain this - I don't have cats, older kids, or anything I can point to as a likely explanation.  No alarms set. I have numerous Sonos devices, and this only happened on this one particular Play:3. Any insight would be appreciated! I’m also hoping to have Sonos look at the diagnostic log

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StevieG345Contributor I
asked in Speakers
Play:3 wont group or play music

I have a sonos playbar and 2 x sonos 1’s in my living room, a play 5 in my kitchen and a play 3 in my bedroom. For some reason (I’m guessing software) my play 3 has just stopped working with my other sonos products. It shows within the app but I can’t group it with my other sonos products. If I’ve turned power off and on again to it, it plays 1-2 seconds of music then nothing after. I’ve tried radio via the tune in app and music from Spotify. It’s the same either way.

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Paul A
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Dale1980Contributor I
asked in Speakers
Speakers won’t configure

Setup is 2x play:5 Gen2’s and a Sub Gen2. System is named “living room” and used to stream music from Spotify.  Since updating to the new S2 app, when I went directly into Spotify app as normal the living room was missing from devices to play through. So I went into the sonos app to find the right speaker was showing “not configured”.  I tried following the app in find missing devices but it wouldn’t sort the issue. Tried rebooting the full system, also the WiFi rooter but still not working.  I have now done a full factory reset on both play:5’s and the sub. When I set the first speaker up there is no problem, when I go to set the second speaker up I had a problem trying to get it to stereo pair, it eventually did but then immediately says it’s not configured. The sub says not configured but I’m presuming that’s because I don’t have a stereo pair? I’m loosing the will, any help would be appreciated.    Regards Dale

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redboyContributor I
asked in Speakers
Playing from my Samsung phone

Hi all. Can anyone please help? I have 3x Sonos play 1 speakers. Just changed my android phone from a Samsung A310 F to a Samsung S9 plus. Transfered all my music tracks using the Smart Switch app but now cannot play any tracks on my Sonos system. I have deleted the Sonos app then re-installed it but still not working. Tracks will play on my new phone using the Samsung music app and will show on the Sonos app but each time a track is selected to play to Sonos a message appears saying ` No longer available on SM - G965F ` ( phone ). Anyone else had this problem or know of a solution ?Many thanks in advance.

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Rowena B.
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Bart5474Contributor I
asked in Speakers
Adding speaker.

I am trying to add a refurbished Play 5 gen 2 to an existing Sonos speaker set up. My device recognizes the speaker and I go through the prompts until I get to the part where set up wants to use a temporary network to continue set up. I am then prompted to tap the pause/play button on the new speaker that is chiming. Pressing the button does not do anything. I’ve reset my iPad, tried my phone instead and reset my router. Still stumped. Any help appreciated 

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Mark P
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osvaldoContributor I
asked in Speakers
Not enough data for the SYMFONISK in the kitchen?

I’ve a playbar, 2x play1 in de living and a symfoniks (IKEA) in the kitchen. Radio and Spotify I can receive on the symfoniks in the kitchen, works perfect. When the TV is on, it goes on and of. No difference when I replace it with a play1. After several online contacts with the Helpdesk from Sonos, last time 2 hours!, they concluded that the symfoniks didn't receive enough data when the television is on. I’ve got a LG TV, with an Arris media box, the tv is connected trough develo’s. I’ve got a Fritz!Box 7581 router.More than 1200 euro’s equipment and this result is a bit disappointing. Anyone? Osvaldo, Amsterdam

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Martijn2308Contributor I
posted in Speakers
Error 701 Sonos Play:5

Hello,I have a problem with error 701 by sonos play 5.Sonos play 1 have not this problemI can not playing music on my library.Radio stations don’t working. Can you help me.

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Simon B
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Kim SkovgaardsContributor I
asked in Speakers
Sonos not available on new network.

I have recently moved.My system of 4 units has been set up on the new network. Three of them are working fine, but the 4th is not connecting. I can get so far as it seems to be recognised, but when i need to press the below buttons I get the correct sound, but nothing happens in the app, I have also reset the speaker and tried again. I have tried with and without router directly connected to the speaker. It is a play:1, and the speakers which is connected properly are: Move, Play:1 and One.     

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Mark P
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AndreasMorContributor I
asked in Speakers
How to group 4 Sonos One SL into one (not a group)

Hey there,I have ten speakers (Sonos One SL) in my company.They work really well and I am pleased with the sound quality.I do have one thing I cannot seem to find: I want to ‘group’ 4 speakers, located in our showroom, into one, so that I can change the volume for those speakers using just one slider, instead of using 4 sliders…I have already grouped them together into one group, but that doesn’t work.Is this possible?Screenshots to state the problem: https://imgur.com/a/sUkQWfC  (4 pictures) Thanks!!

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106rallye
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simarbhamra97Contributor III
asked in Speakers
Airplay issue with Sonos Five.

When I play audio from youtube using Airplay on Sonos Five, the audio plays quite well but all of a sudden the video blacks out on youtube but continues to play the song. Any idea?

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Simon B
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AlphaVictorDeltaContributor II
asked in Speakers
"Unable to connect to Sonos Fix It "

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

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N4M3ZContributor I
asked in Speakers
Sonos One showing up as media server on TV

Reopening https://en.community.sonos.com/topic/show?tid=6794715&fid=228999, as that was closed but not resolved. Same issue as was reported on LG C7 is still relevant for 2019 models (e.g. C9). Frankly, the correct solution should be that the Sonos app allows us to turn off UPnP. The feature has security implications and using separate subnets for your home network is a fairly advanced approach.

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UKMedia
UKMedia
posted in Speakers
Tips & Tricks - Resolving random issues impacting Sonos devices..

Sometimes a Sonos system just starts to behave in a random inconsistent manner.  There can be many reasons for this but a common cause is duplicate IP addresses within your home network.  Other network devices that are not dependant upon inter-communication can be unaffected but the really frustrating thing is that there is no easy way to confirm that your network has this issue.I have written this post to try and explain what duplicate IP address actually means, how it is caused, and how to stop it happening again.As a general comment, when trying to resolve Sonos issues and you feel the need to reboot the Router, it is ALWAYS advisable to reboot ALL connected devices within the home. (I know this is a pain but please read on)For those of you reading this that aren't totally clear on how this works, I’ll try and explain below:Each time a new device connects to your Wi-Fi or is plugged into an Ethernet cable, a device (normally your Router) allocates it a unique network (IP) address; N

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noshareContributor I
asked in Speakers
How to set up Sonos without WiFi or Bluetooth

I moved my Sonos speakers to an area where there is no wifi. The speakers are V1 so they do not have bluetooth. I want to use the speakers via ethernet cables (wired). I can’t figure out how since the App requires wifi and bluetooth. If I say I don’t have either, I get kicked out of the install process. Is there a way to get these speakers to work in this environment?Thank you, 

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106rallye
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brittneyjContributor I
asked in Speakers
Sonos One SL back button issues

I started setting up my SONOS and once I passed the step of plugging it in and finding it. I then moved on to the part of clicking the back button and listening for the chime. The Chime never came and I’m after a wait it sent a message saying “nothing was detected” so I’ve just been trying again. My SONOS has worked before I’m unsure why it’s doing this now. 

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DenbojContributor I
posted in Speakers
Speakers won’t re register to Sonos account after factory reset

Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long while of trying to link it displays a message saying “Setup problem”, asking me to check my internet connection (which is fine) and that my speakers are plugged in (which they are). It also says to check the system settings on my controller device (iPhone) to check the time and date settings are correct (which they are - just the automatic iPhone time and date). Have checked my Sonos account on the Sonos website and it’s showing that the 2 speakers are both registered to my account (albeit showing the date of registration as the date I originally registered prior to the factory reset). Can anyone explain to me why my speakers aren’t registering now, and how I can go about fixing the p

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duke6Avid Contributor I
asked in Speakers
Using Sonos One As Wirless PC Speakers on Windows 10?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

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Airgetlam
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PhilNaldrettContributor I
asked in Speakers
Microphone button does not work on new Sonos One

Hiya I have just bought a new Sonos one to join the other two. The microphone light does not come on when I push the button. I have tried Rebooting and Factory Reset, but theydid not help. Any ideas, or is it justva defective unit? Best regards Phil

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Airgetlam
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derickshapiroContributor I
asked in Speakers
Speakers not displaying in app

Since the most recent update to the app today, 2 of my 5 speakers do not appear in the Sonos app on either my iPhone or iPad.  They do appear in the Sonos desktop app on my iMac and I can group them with other speakers from there.  I have restarted them to no effect.  I attempted to re-add them from the app to no effect.  They are both Play:1 speakers as are 2 of the ones that are still appearing.  The fifth speaker is a One which is also appearing and is hard wired to my mesh network.

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HKMContributor I
asked in Speakers
Changed Wifi password, sonos can't connect

I changed my wifi password, simple enough, this happens all the time so you would think that Sonos would make ti easy to reconnect, but nope. 2 hours of my life I will never get back because your system is a failure for connect after a simple change. I have tried everything. I have tried to turn everything off and back on. Tried to plug in with an Ether net cord. Followed every set up step, read on here to try other things, and NOTHING. It just won’t connect. I really don’t know what else to do at this point. Please help. Why won’t it find sonos?! I have connect to the temp wifi and still nothing. And as soon as I unplug form the ethernet it goes away. 

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imagwaiContributor I
asked in Speakers
Sonos stops playing randomly

Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe

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