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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5985 Topics
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EriLynMayContributor I
asked in Speakers
Sonos ONE set up, flashing orange light

Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.

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Sdolan7Contributor I
asked in Speakers
Two Sonos accounts in one household

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

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ratty
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jim2018Contributor I
posted in Speakers
Solid white light but can't connect

Hello Wondered if anyone can help. I've had my play 5 for about 8 months and it's worked fine. All of a sudden it disappeared from the rooms in the app and I can't connect it back. I can get it working by plugging in an ethernet cable but can't get it to connect wirelessly. My other Sonos speakers are still connected. I've tried resetting it, connecting it again as a new room but I just get the solid white light all the time. Any ideas? Thanks

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Jeff S
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king60115Contributor I
posted in Speakers
volume changes on its own

The volume keeps lowering on its own

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Walt JabscoAvid Contributor I
posted in Speakers
Sonos just doesn't work

I'm in the UK and have recently upgraded to BT Fibre Optic Broadband. I have bought a Sonos Bridge (to go mear the router/modem) and a Sonos 5 for my bedroom. It just doesn't work! Neither the Bridge nor the Sonos 5 will connect. When I try to pair them with the Connector (either on my Mac or on my iPhone), the 2 minutes expires without success. I have rebooted the router and modem, and the Bridge and Sonos 5 and it makes no difference. It feels like £350 wasted. Can anybody please help? Thank you

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Airgetlam
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slangsterContributor III
asked in Speakers
blinking green light

My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon

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Jennifer ChoiContributor I
posted in Speakers
I don't see SONOS in my wireless network when I try to set up my Sonos!

When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks. I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install. Any information would be great.

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Sp1ke
Sp1keAvid Contributor I
asked in Speakers
Change from wi-fi to SONOSNET

Hi all, I'm getting one or two drops from some of my SONOS speakers which are the furthest from my router. I currently use seven SONOS speakers, they are all on the quietest channel so now I would like to move them all to use SONOSNET. I realise I have to wire one speaker to start this process but have no idea how I move the remaining speakers. Any help would be greatly appreciated, thank you.

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ratty
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Julius AceContributor I
asked in Speakers
How can I use a microphone with my Sonos speakers?

Guys, I have an event tonight and would like to use a microphone and have the sound output from my Sonos speakers. Two questions: (1) Do I have a special type of mic (2) How do I connect mic to the Sonos system I currently have a play bar, sub, 2 Play 1s and 1 Play 5. I also have two regular plug in microphones... Help! - Julius

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Dave29Contributor I
asked in Speakers
play 1 with flashing white light

i plug my sonos play 1 in to the wall and it wont connect. the white light just flashes all the time, waited at hour still flashing. Is it garbage? what can i do?

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Chris
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