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Hegs29cdo
Contributor I
January 16, 2023
Answered

changed router password

I have just change my password on my router and now my Sonos system doesn’t work. I don’t have the option to change system. It asks me to look up all my products and reconnect them. I cannot believe this is the level of technology of a system that cost as much as it does. 

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controlav
controlavAnswer
Lead Maestro
January 17, 2023

Controlav firstly I don’t appreciate your condescending by tone.  Please be more respectful.

secondly, Sonos app doesn’t just tell you it can’t connect to the wifi when you change a password on your router and then ask you for the new password.  , it tells you it can’t find the system.  As a result, accessing system, settings etc is not possible.  You have to reconnect which is the task that is not working 

You said, and I quote, “I cannot believe this is the level of technology of a system that cost as much as it does. “. I explained why, in as simple words as I could muster.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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buzz
buzz
Grand Maestro
January 17, 2023

I’m sorry that I didn’t get to you sooner. It seems that you’ve at least attempted to Factory Reset. DO NOT FACTORY RESET ANY MORE UNITS.

    buzz
    buzz
    Grand Maestro
    January 17, 2023

    Are there any SONOS units that have not been Factory Reset?

    buzz
    buzz
    Grand Maestro
    January 17, 2023

    John, thank you I will retry this today to see if I am missing a step.

    woyld you expect the app just to ask for the new password after I change it in the router?  Not sure why it can’t find the system?

    If this was a house, you’ve changed all the locks and left a pile of new keys on the kitchen counter -- while no one was home. It would be easy to pick up a new key -- if you could enter the house with your old key. 

    With respect to the SONOS system, you have changed the WiFi setup, but SONOS needs to be able to use the old setup while it changes to the new WiFi setup. The keys are on the kitchen counter.

    Hegs29cdoAuthor
    Contributor I
    January 17, 2023

    Sorted it.  Factory reset all devices and added them one by one.  There must be an easier way to change the password.  As soon as you change the password and open the app it loses the system therefore you can’t get into settings - system as it is greyed out

     

    John B
    January 17, 2023

    There is a simpler way. The WiFi password is a system level setting so should have needed at most a reboot of the other speakers. 

    A huge difference between Sonos and other devices attached to your network is that there are multiple devices involved, with the controller on a different device from the system.  

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