Does anyone else have issues with Sonos speakers when playing from Amazon music? I have 8 Sonos One and EVERY TIME I attempt to play an Amazon playlist the music just continuously cuts out from one speaker to the next. Also, after about a minute, the track cuts to the next. I’ve done the usual Sonos recommendations: reboot modem, boost, each speaker…. Nothing works. If I play any of my own music it does not happen. Any help would be greatly appreciated.
Answered
Sonos and Amazon Music
Best answer by John B
Sounds like wmevthing is set up as it should be. Slightly odd that it is just Amazon Music is the only problem, unless you have a slow Internet connection?
It's probably interference but it may be best to reserve IP addresses for Sonos speakers in your router.
Keep the Boost at least 3 feet from the router. The WiFi channel and SonosNet channel should be well separated. WiFi channel width should be 20MHz.
Group from the speaker that's likely to have the strongest connection to the Boost.
If there are still issues then there are other things we can look at.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hi. No problems on my system. Are you playing on all 8 speakers in sync?
Do you have a wired speaker or are they all wireless?
Why do you have the Sonos Boost connected to a PC?
In the Sonos app, under About my System, do the speakers show as WM÷0 or WM=1
Sounds like wmevthing is set up as it should be. Slightly odd that it is just Amazon Music is the only problem, unless you have a slow Internet connection?
It's probably interference but it may be best to reserve IP addresses for Sonos speakers in your router.
Keep the Boost at least 3 feet from the router. The WiFi channel and SonosNet channel should be well separated. WiFi channel width should be 20MHz.
Group from the speaker that's likely to have the strongest connection to the Boost.
If there are still issues then there are other things we can look at.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.