Speakers

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

i’ve recently relocated to a new province, and I can’t get my system up and running. how can I log into a new network using my Sonos app

Roam will not charge. Support is useless.

I purchased a Sonos Beam gen 2 and 3 Sonos One SL’s speakers in Nov 2022 to be used around my house. The One SL’s are not connected to my system as surround speakers, the Beam is connected to a Samsung Smart TV. Since I purchased the system there has been an increasing amount of crackle/static pops coming from all 4 devices at various points. The Beam does not crackle when music is playing but does when streaming HBO Max.  The One SL speakers crackle consistently when streaming music from Spotify, SoundCloud and even from the Sonos Music service within the app. The One SL speakers are located all around the house, with various distances to my wifi router (upstairs office = farthest, kitchen = one room from wiif, basement = farthest). They all crackle with same frequency more or less. It happens whether I’m playing music to just one speaker or all 3. I have contacted Sonos several times to troubleshoot. We’ve tried decreasing streaming quality from Spotify, we’ve tried streaming music o

Today my system decided it could no longer see my SONOS Five (note not a Play 5 - this has a mute button, not a play/pause one).  On trying to get that back in I lost my ZP120.  The android phone app appears incapable of seeing/recognising these devices and at best it sees them as the newer versions with the Play/Pause button but even with pretending this is the case the app can not hand shake with them.  Net result I am now down two devices with no apparent way of getting them back.I have tried disconnecting the power and then powering back up while holding the mute button, but this does little now aside from putting the device in to handshake mode with an app which can’t handle the handshake.

I recently bought a pair of sonos sl speakers which work very well with my BrennanB2.but if I put a cd in I get no sound from the sonos but its fine with the brennan speakers.why is this ? On utube there is a short tutorial on playing a cd through the sonos speakers but I cannot get it to play the cd.

Hi there,I have a problem with my Sonos Sub Gen 3.It has been on and off from day one (mostly off).I have the ARC and Sub connection as one room .The system under setting of the app shows everything fine. I see 4 rooms/products total. 3 room are 3 separate amps each connected to pair of ceiling or outdoor speaker and the 4th room is the ARC+SUBit actually shows ARC+SUB(+Sub)and the ARC is amazing but I can not hear anything from Sub. tried few months ago to reconnect and reboot bit nothing work. have been using my ARC and 3 other room system and enjoying the music but really missing the sub.what is the best way to diagnose and resolve the issue on an existing system?I have the wifi and the connection with ARC and that never had a problem. ARC is also connected to the TV vis HDMI.PS I had some internet issues and had to reconfigure my whole system and but through Sonos app I did change the wifi and everything seem to be ok, again except the sub. Thank you

I have an older Playbar (2017) that won’t play sound- from any source. This isn’t a matter of not hooking it up to the TV correctly, it won’t play even when streaming. The app shows full functionality and control, and shows music playing, but no sound. My guess is that there is a physical issue inside the speaker itself. Any thoughts? Thanks!

My vinyl sound is about ½ that of streaming sources.It’s the Five + ProJect package, I have it set up with a Sonos One on the network and the TT wired to the Five.Yes the cables and line-in switch are all correct. I have to push the volume from 40% to 70% or more to get the same sound out of the setup when I’m playing via the TT and Line In option.Has anyone else experienced this volume drop off? 

Can anyone help me understand why my Sonos Play 3 won’t let me play music that I own? The message says that I need to renew my Apple Music subscription. I don’t want Apple Music, just to play the music I purchased on iTunes astoundingly frustrating 

I have a corner sectional in my living room and currently have two Sonos Ones behind the portion directly facing the TV.  If I moved one of those to the other end would the ERA 300 sound ok in the corner?

I have replaced a couple of P1’s with a single ERA. I now want to give the P1’s to a family member, in a different house/network. The P1’s where running on S2, and have been factory reset.The new home is currently running S1, as they are using a bridge and 3 existing P1’s, and the bridge is only ethernet connected device.My plan was to disconnect the existing bridge, replace with an existing S1 P1, check all OK, then upgrade whole system to S2.I can then add the 2 P1’s that have been reset. Once all OK, I can move the P1’s to their new rooms in the new home.Is that the correct process? 

I just moved my Sonos system to a VLAN, which is not the VLAN my main network (including my phone) is on.  Now, of course, none of my Sonos apps, phone or PS sees my system.  Is there any way to get them all working together (short of putting my speakers back on my main VLAN?  Don't really want to do that, as that'll lessen the security of my network.

Hi there!Does anyone have any advice on how to connect a Firestick Lite (connected to a video projector) to my Sonos One SL? The Firestick doesn't see the Sonos speaker when searching in discovery mode?Has anyone else experienced this issue?Thanks   

The Sonos app won’t open on IPhone all of a sudden. The sonos screen app reads, freezes then closes. Any thoughts on this? The system is unusable now  

I just purchased a Ray sounds bar and 1 Sonos One SL. I connected by Ray to my TV. Can I have the One SL play the same audio that is going through the Ray from the TV? I have the Ray connected via the cord not bluetooth.

Hello, I have an open layout Living/Dining room/kitchen area about 33ft X 18 ft (on the kitchen side) and then the room narrows towards the living side (see room image). The ceiling height is about 10 ft. Trying to make a plan for how to best equip it for music listening only (no TV in this room). Thinking between various combinations of Era 300s with Sub Gen 3, or a couple of Fives? Would 2 Fives or 2 Era 300s be enough for a room this size? Also, thoughts about speaker placement would be great.(I am about to setup a recently purchased Arc/Sub Gen3/2 Era 100s in a smaller TV room).Will appreciate any thoughts. Thanks 

I have two Sonos Arc’s each with Subs in two rooms. Each time I launch the app and try to play music say from Iheart or anyone it says system disconnected. It says let’s find your products and then says it “we couldn’t find any products on” the wifi network. I keep having to restart the router, turn off the sonos products for it to reconnect. Once I get all four functioning and turn it off the next tie I open the app to play music again it says disconnected and won’t connect or play the speakers. I have to repeat the turning off and on of everything. Any suggestions?

So I think I’ve encountered a bug, and wanted to share in case anyone else sees this (or hopefully someone from Sonos engineering sees it).If I play Apple Music in Atmos on my Home Theater (ARC+Amp+Sub) I get a nice little Atmos icon in the app showing me I’m listening to spatial music. If I try to play the same Apple Music track on my Era 300’s (Era 300 Stereo Pair + Sub Mini) I don’t get the same icon. To troubleshoot I tried to drop the sub, and also unpair the stereo pair, and I still don't get the little icon. So the next thing I tried was comparing the same track played from another music service (Pandora in this case) to see if there is a noticeable difference. There seemingly was.So I believe this is a UI bug where the Atmos icon isn’t showing up for the Era 300s versus it being an issue of Atmos not working. 

I have tried to gather my old Sonos units in our second home with the aim of using the S1 app for those units when we are here.the Sonos units involved:• play:5• play:1• BridgeI have the S1 app on my iPhone at version 11.8 which should be the latest.Status:Play:5:Success, this one is working as expected on the S1 app.Play:1 was previously in an S2 network, but I have followed the steps to downgrade it to S1 and now it’s blinking green and is ready to connect.Issue seems to be the app… when click add add product, there’s a pop up saying that the app needs to update and when I accept I only get an error message. After clicking more info I get the error code 1101.I have tried all the hints related to 1101 but still the same result: can’t add more products.Bridge: this one doesn’t show at all, but given that the play:5 works it feels as it’s a bit redundant (even if it would feel better to connect since I anyway have it…). I I have also tried to connect the play:1 without having the Bridge

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

I’m trying to balance the tv sound bar and LandR speakers but it says one of my speakers is lost?  All plugged, switched on and working.

I have a arc with 2 ones and a sub for surround set up with trueplay.if I turn off ones and sub does the arc play as a stand alone product, or as it would as part of the group?

With the latest software update it is difficult and frequently impossible to group my speakers when I try to play Deezer (maybe some other audio services). My diagnostic code is 830627147.  Best regards 

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I