Speakers

I’ve recently moved and my Sonos One (S2 v84.1-63110) won’t recognise the new wifi. It works if I use the cable, but I’m unable to change the network info to allow it to connect by wifi. I’ve followed the instructions at https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network. I’ve factory reset it, but my app can’t find it if it’s not connected directly, and even when it is, if I choose `Update Network` it tries to find nearby devices (which it fails), rather than updating the one it can see on the network. How do I change it?

I’ve made a significant investment in my SONOS system which includes:• 14 Amps• 5 Soundbars• 3 Subs• 3 Pairs of surround speakers• 2 Standalone speakers• 1 RoamMy system is set to update automatically overnight, yet with each major app or firmware update, the entire system fails to upgrade. Worse still, the app becomes unusable until the update is complete, which it never is, creating a loop of failed attempts and rendering the system non-functional.Despite multiple upgrade attempts, the system repeatedly fails to update several devices.The only workaround I’ve found is to manually power down the whole system and reintroduce each component one by one, a time-consuming and unacceptable process for a system of this calibre. Error 1005 is the main issue.This is not a connectivity issue; all devices are online and fully functional until your updates are pushed. The problem lies in the update process itself and it’s clearly systemic. Any advice as to overcome would be appreciated.I submitte

Play five gen 2 wifi card is bad.  Only solution is get a 30% discount for a new speaker that can’t be paired with my current system.  So basically my very expensive Sonos “wireless” speaker is now junk.  Guess I’ll be selling the rest of my equipment and buying a system that actually works.  Thanks for the trash product, Sonos.

I have 2 Sonos speakers (1. “Dining Room” a Play: 5  2. “Kitchen” a Play:3  and a  Port (3.”Family Room”) which is connected (line-in) to my Denon receiver which is part of my home theater system.Both the Play:5 and Play:3 have been reset to work with S2 App.In the Sonos App I choose a song and check all components listed above and group them together.  But music won’t play through the Denon receiver or “Family Room”. I only hear music through speakers 1 & 2I can play around and sometimes via Apple Music AirPlay get them all synced.  But Apple Airplay only recognizes “Family Room” and “Dining Room”. Then I have to go on the Sonos App and choose “Kitchen”.This is a newer problem as I used to be able to get music to sync easily. But lately it is just trial and error.Any help is appreciated.  I hope this make sense!  

We have 3 amps, a beam, and One SL. We play music across our house and outside. I have spent many hours on the phone with Somos customer service and still have same issue. Whether we are playing music or TV the speakers will stop playing sound. Relaxing or parties in the pool it becomes very frustrating. I am on a mesh network using Ubiquity access points. The last conversation I had with customer service they told me Sonos does not work with repeaters and refused to acknowledge I have access points. I have tried changing Sonos channel I am on.  My options are 1, 6, and 11. I have tried grouping and ungrouping them. Nothing seems to work. We have removed and added back. Rebooted system. Pretty much everything but return it all. Has anyone else had this same issue and if so how did you fix it?  

It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. Exchanged for a new unit, set it up, stopped working after about 10 minutes. I never have any problems with the Beam Gen 2. Always stays connected and plays. I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? Literally every other thing I have ever own is able to stay connected to my WiFi, I just find it interesting, and extremely frustrating, that I can’

I have one account for my S1 and another account for my S2. Both have their own network, players and of course the sonos system/speakers.How is it possible that if I play music from another system and I start to play music from the other as well, it cuts off the first one? It happends both ways.

I recently had the GEEK SQUAD install in EERO 6+ AX 3000 Dual Band Mesh WiFi  3-pack router and extender in my three-story townhome. I have been unable to connect my Sonos speakers, sub, and beam to it since then, despite having rebooted, reset and reconnected the components multiple times. I still get sound when I manually press the top of one of the speakers as well as my TV. The GEEK SQUAD came and got it going but a day later, they were not working again. They now suggest deleting the Sonos app and re-downloading it. Any suggestions? Thanks!

I have a pair of Fives connected as a studio pair, which are then connected to my turntable with a Port. All wireless except the Port to the turntable. When connected as a studio pair and playing music from the turntable, one speaker plays fine, and they other one just cuts in and out over and over. It plays maybe 2% of a song. Disconnect the two as a studio pair and the audio is good from the the turntable to both speakers. Connect them as a studio pair and stream through Spotify and music is good. It’s just the combination of studio pair and the turntable which is not consistently working (or really working at all). Any tips?

Hello currently building a custom sauna, and I wanted to install Sonos speakers in the sauna. it’s been impossible to get a direct answer from Sonos whether or not they make speakers that can withstand the humidity and heat of a sauna. Does anyone know if you can use Sonos speakers in a sauna? When I did a chat with customer support, they said they don’t have any products they recommend, but I’ve seen lots of people have Sonos products in their sauna

hey! I have a set of Era 100s, one of them just loves to disconnect, i’ve tried literally every solution!! i just don’t want this to keep going on daily. it often just say (room name) then “disconnected” i have factory reset like 3 times, they are finally working, do you think it could be the voice assistant i think it’s kicking me off the wifi or something, im dying for answers because these speak are awesome… WHEN they work!

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hi, I’ve been using 10 Sonos speakers for years — the One and the One SL. They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers. This issue appeared suddenly. I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track. How can I fix this?

Hi all. My ONE is refusing to reconnect to my WiFi and system. Had it for a couple of years with no issues but a couple of weeks ago it stopped responding when I asked Alexa questions. I reset it back so that it has green flashing light, go into the Sonos app and it shows up asking if I want to connect, I say yes and then it pings up saying not found? I also have a Beam, couple of Play:1’s and a Roam and they all work fine.I haven’t changed WiFi or any settings, it’s just decided it doesn’t want to play?Help!!!

Hi there, I have a Sonos Amp paired with Kef Q11 Meta floor standing speakers. I’m thinking of getting a Sonos Sub 4, my question is, will the sub make a difference to my listening experience? I saw that you can select the crossover frequency but as the Kef speakers go as low as 20Hz (in room response typically 26Hz) and the sub goes to 25Hz, can I set the crossover that low?

It seems that everyone I use my Sonos system there's a problem and doesn't work! It's appalling how bad it is.  I have over£1,500 of kit and I feel like throwing it all away and buying stunting else.  The sound is create but everything else is awful.  Sonos need to get its act together. I am surprised the people responsive haven't been replaced and appropriately skilled people employed to get the rest of the environment as good as the sound. For example tonight the help is overlaid and flickers when in use. It's awful. Totally amateurish.I can't believe I'm saying this in 2025.

I have paired and connected by Sonos Era 100 speakers to my Sonos app on my mobile devices (Ipaid Air 2, Pixel 8).  I paired the speaker to my Dell desktop XPS 8930, but it will connect for only a second and then unconnect.  I have tried rebooting the speaker as well as the PC.  Nothing works.  My primary use of the Sonos Era is to connect via Bluetooth audio files in my library on my PC. I have tried googling answers or related information but cannot find anything.   Any suggestions?

Hi all,I’ve just upgraded to Fibre - i.e. a new router. I’ve gone through and reset all my Sonos devices (Play 1s, Play3s, and two Beams). However, in the App on my tablet, none of the devices are accessible (even though they show up) - under the Sonos network ‘My Sonos’. I’ve reinstalled the App on my tablet, and forgot and rejoined my Sonos network.However on my phone (exactly the same App version), everything is showing up and working fine. I’ve renamed my Sonos Network to NOT be ‘My Sonos’, and this doesn’t show in my tablet. So it appears as though my tablet is connecting to a rogue Sonos network which thinks all the devices are connected to that network, but my phone is connecting to the real Sonos network where everything is connected.Any advice please?

Hello everyone! I am the receptionist for one location of a three office optometry practice. We use a variety of Sonos speakers and the Sonos app in all three locations, using playlists from Apple Music and an iPad to control the Sonos app. Recently, we’ve been experiencing a frequent issue with playback, and it happens at all three locations with all the speakers. I keep the “now playing” screen up on our iPad at all times so I can see the song and control the volume for those inconsistently loud or quiet songs. Herein lies the issue: the scrub bar continues to move (showing the song is indeed playing) and the volume stays constant (no fluctuations) BUT the office is silent. It happens intermittently, sometimes for a few seconds, sometimes for a whole song (or multiple..). Sometimes skipping the song will bring audio back, sometimes it doesn’t. We haven’t pinned down if it’s all speakers at once, but that’s what it sounds like. Here’s what we’ve tried:Reset the router AND ran a speed

Good morning.  I’m losing my mind trying to constantly reconnect ½ my system, almost every day. Recently, we bought 4 eero Wi-Fi extenders. They work great in an old house with lots of brick, old wood, (read petrified!) and mortar. I spent an hour rebooting our 12 speakers to the eero system. A couple days later, ½ the speakers are on our old WiFi (Xfinity) system, half are on the eero one. This happens randomly, and I only realize it after toggling back and forth between systems on my phone. Giant pain in the ass. Anyone have a real fix, because apparently the speakers are “remembering” the other system. 

I just purchased Sonos1SL speakers set them up. Everything works correctly except the EQ is grayed out and won't allow me to adjust bass and treble. I am very frustrated by this and am ready to return the speakers and post this issue. I've tried everything in settings.

Smallish house, Sonos One stereo pairs in 4 rooms, plus ARC, 2x ERA300 Surrounds & 2x Sub in living room. Trying set up with/without Boost. Always Truplay tuned. On ‘just’ the Deco single router house wifi, everything is solid. Sonos works perfectly. The house has around 100 devices using the router. We get no issues with anything. On the (wired to the switch) Boost though, the audio drops in and out if you walk in front of speakers etc in all rooms apart from the one where the boost is. Tried EVERYTHING to reposition the Boost to no avail. By contrast, you can place the wifi router itself pretty much anywhere and everything stays rock solid. Why then, am I bothering with Boost you’re all asking? Surely this is the dumbest post in the history of Sonos?! Simple. The sound quality is much crisper and punchier on Boost than on just Wifi. It sounds soooo much better. Why is this please? Anyone? There is no info anywhere on sound being much nicer to listen to on Boost (SonosNet) than on

I'll do a measurement soon and post the ts parameters. I bought another pair on aliexpress. Will also measure those and see if they're legit.

After doing the sound pincode for pairing the Era 100 and my iPhone it starts connecting to my 2.4 GHz WIFI (While blinking green. After a while it stops showing any light and I get the message “Your Era has been added, but may not appear in your System. If so, unplug cord  etc” But even after doing that nothing happens. The Era just stops showing any colour at all. I have tried the following: Factory Reset.Reset Router + Sonos Era 100.Set my router to only run 2.4GHz (AI suggested it was easier to set up than via 5GHz) After the setup is done my Era 100 just stops showing any form of light. During the setup it alternates between White and Green but after a few cycles it just stops showing any light.  

Hi I have questions about the Sonos app as the Arc has stopped working completely after the upgrade within about 3 days. My partner has failed to get it working at all.I am also a little concerned about the quality of the HDMI connector on the Sonos, seems not to have brilliant cable to socket interference (yes, it is a technical term for engineers). However this has been eliminated from the investigation, it’s just not a high quality detail. Any experiences welcome of cable manufacturers recommended?The app, what is happening with this?