I’ve just spent over an hour on the phone with Sonos Support, who, whilst extremely helpful, have been unable to fix this problem, so a last-ditch attempt is asking the community!
3 months ago, I bought the following system:-
2 x Era 100
1 x Sub Mini
At first, it appeared to be working well, and I successfully paired all three speakers. However, one of the Era 100’s started to disconnect occasionally. It has now totally disconnected and is missing from the Sonos app / system.
Here’s what I have tried so far:-
- Reset router
- Reset access points
- Reset Sonos speakers
- Switched off firewall
- Switched off VPNs
- Changed access point (from Unifi to Xytel)
- Hard reset the problematic Era 100
- Hard wired the problematic Era 100 (with a USB-C to Ethernet adapter).
- Tried both iPhone and iPad iOS apps
When I do a hard reset of the speaker, the Sonos app successfully discovers and adds the speaker. However, it displays a message that the speaker may not show up in the Sonos system.
I have checked my UniFi U7 access point, and I can see all three speakers successfully connected to the Wifi, on the same channel/frequency, with excellent signal. The speakers are located in my office, far away from the main house, and so the speakers all have excellent connectivity to the access point, which is hard-wired.
I’m at a loss now and considering returning the speakers, which is a shame, as I have another Sonos system in the house which I’ve had for years and has been working perfectly…
Any assistance would be appreciated!
