“no playable products” message on app

13 replies
1056 views
Translate All

After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Rebooting what? Just the Sonos? I’d suggest unplugging all the Sonos from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller, and check.

You could also call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Mr. T

If you haven’t made any changes to your network, force close and reopen the app to see if it then discovers your system.

Translate

F

FatscullerAuthor

Contributor I

If you haven’t made any changes to your network, force close and reopen the app to see if it then discovers your system.

Thanks for the suggestion, I deleted and then reloaded the app but still no joy

Translate

AirgetlamAnswer

Rebooting what? Just the Sonos? I’d suggest unplugging all the Sonos from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller, and check.

You could also call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate

Bruce