Contributor I

Answered

“no playable products” message on app

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After working perfectly for a couple of years I now get a message that there are “no playable products”. I’ve tried rebooting but none of the components in my system connect to WiFi. I currently have a Beam Gen 1, 2 x SL One and a Sub.

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AirgetlamAnswer

Rebooting what? Just the Sonos? I’d suggest unplugging all the Sonos from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller, and check.

You could also call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

If you haven’t made any changes to your network, force close and reopen the app to see if it then discovers your system.

FatscullerAuthor

Contributor I

If you haven’t made any changes to your network, force close and reopen the app to see if it then discovers your system.

Thanks for the suggestion, I deleted and then reloaded the app but still no joy

AirgetlamAnswer

Rebooting what? Just the Sonos? I’d suggest unplugging all the Sonos from power, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait another two minutes, then open your controller, and check.

You could also call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Grand Maestro

Refrain from Factory Reset without further consult.

Can you access your system from the web app?

https://play.sonos.com/en-us/web-app

If you can see your system there that evidences they are online and it is an issue with your controller/mobile device.

Edit: In your device app settings, ensure Sonos app has access to the Local Network.

FatscullerAuthor

Contributor I

I can see the system on the web, the sub and SL’s are connected, it’s just the Beam that isn’t. I’ve tried rebooting the Beam but no joy.

I can see the system on the web, the sub and SL’s are connected, it’s just the Beam that isn’t. I’ve tried rebooting the Beam but no joy.

Is the Beam connected by ethernet or is it wireless?

What’s the Status Light on the Beam showing? Is it flashing, solid led, colour etc

FatscullerAuthor

Contributor I

I can see the system on the web, the sub and SL’s are connected, it’s just the Beam that isn’t. I’ve tried rebooting the Beam but no joy.

Is the Beam connected by ethernet or is it wireless?

What’s the Status Light on the Beam showing? Is it flashing, solid led, colour etc

Connected to WiFi wirelessly. Light is solid white

If you have a voice assistant installed on the Beam, does it respond?

FatscullerAuthor

Contributor I

If you have a voice assistant installed on the Beam, does it respond?

Installed, but unresponsive

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