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Contributor I
Dec 16, 2025 5:47 AM UTC
Answered

Play 1 upgrade

Cannot get upgraded to download successfully. 

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BjJS22Answer
Contributor I
Dec 16, 2025 6:34 PM UTC

Please disregard the question. I downloaded the android app and fixed my problem. Thanks.

3 replies

Airgetlam
Dec 16, 2025 5:56 AM UTC

Sorry, do you mean a firmware update, or a software update? Where are you seeing an error, and what error is displayed?

I’m hoping you’re not trying to upgrade from a Sonos PLAY:1 to a Sonos One, or a Sonos Era 100, otherwise, I’m heading in the wrong direction.

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Bruce
Airgetlam
Dec 16, 2025 6:01 AM UTC

Oh, are you attempting to ‘upgrade’ from S1 to S2? Your post is way too ambiguous, unfortunately, or perhaps there are too many possibilities. 

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Bruce
BjJS22AuthorAnswer
Contributor I
Dec 16, 2025 6:34 PM UTC

Please disregard the question. I downloaded the android app and fixed my problem. Thanks.

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