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Contributor I
December 16, 2025
Answered

Play 1 upgrade

Cannot get upgraded to download successfully. 

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BjJS22Answer
Contributor I
December 16, 2025

Please disregard the question. I downloaded the android app and fixed my problem. Thanks.

3 replies

Airgetlam
December 16, 2025

Sorry, do you mean a firmware update, or a software update? Where are you seeing an error, and what error is displayed?

I’m hoping you’re not trying to upgrade from a Sonos PLAY:1 to a Sonos One, or a Sonos Era 100, otherwise, I’m heading in the wrong direction.

Bruce
Airgetlam
December 16, 2025

Oh, are you attempting to ‘upgrade’ from S1 to S2? Your post is way too ambiguous, unfortunately, or perhaps there are too many possibilities. 

Bruce
BjJS22AuthorAnswer
Contributor I
December 16, 2025

Please disregard the question. I downloaded the android app and fixed my problem. Thanks.