I received my Certified Refurbished Beam (Gen 2) on Friday, unpacked it, and from the first launch the speaker keeps disconnecting once in a while and the flashing white light appears. The speaker dissapears from the app, and the sound that was playing lags and stutters until it connects again.
I have tried various troubleshooting steps, from configuring the router and separating 2.4GHz and 5GHz, to factory resetting the Beam, to trying to configure it on a different device. I've been on the support chats two times, today in a different country than mine since the chat for my country is not available today, and at the end of it after trying more fixes (including ethernet to router connection which also kept disconnecting once in a while), I've been referred to contact the phone line with the case number they gave me for further help, since they have more tools at their disposal than the chat. After the chat I realized that in my country there's no cell phone number for Sonos so I can't contact them via phone (calling abroad is not an option for me since there's additional charges I don't want to bear).
I wanted to see if anyone suffered with similiar issues as mine. I've seen various posts about it here and on reddit, but none of the fixes have worked for me so I'm looking for more help. Since I can't call the phone line I'll try my local chat again on Monday but maybe there's another fix I've missed and could try to enjoy my new speaker.
Moderator Edit: Recorded and removed case number.
