I have a Beam, two Sonos 1s and a sub woofer, set up as a group in Living Room, which all work perfectly on the Sonos App. However I have a Sonos One I would like to use in another room, but when I connect it to the app, it appears and works fine, but the Beam group all disappear from the app. My TV still puts sound through them but I have no control of them through the app. If I disconnect the One, the Beam group comes back onto the App. Any help would be gratefully received.
Answered
Sonos Beam/Sub Woofer and surround Sonos 1s drop off app when I add Sonos One
Best answer by Mr. T
This suggests you have created a separate system when you added the One.
In order for your existing Living Room setup and the One to appear as two separate rooms in the app, when the app shows your Living Room, factory reset the One and follow the prompts in the app to add the One.
https://support.sonos.com/en-gb/article/reset-your-sonos-product
This usually happens when the Sonos One is added as a separate room instead of being bonded correctly.
A few things to try:
- Make sure all Sonos speakers are on the same Wi-Fi network.
- Go to Settings > System > Your Beam room and check that the Sub and surrounds are properly bonded.
- Remove the Sonos One from the system, reboot all speakers and your router, then add it again.
- If the Sonos One is meant to be in another room, don’t group it while TV audio is playing, as home theater setups don’t support grouping the same way.
If it still drops, submitting a diagnostic in the Sonos app and contacting Sonos Support would help pinpoint the issue.
This suggests you have created a separate system when you added the One.
In order for your existing Living Room setup and the One to appear as two separate rooms in the app, when the app shows your Living Room, factory reset the One and follow the prompts in the app to add the One.
https://support.sonos.com/en-gb/article/reset-your-sonos-product
Hi Mr T and Casey Hunt
Thank you for coming back to me so quickly. I am not particularly tech savvi, but will certainly give what you have suggested a go and let you know how I get on.
Thanks again
Hi Mr T and Casey Hunt
Thank you for coming back to me so quickly. I am not particularly tech savvi, but will certainly give what you have suggested a go and let you know how I get on.
Thanks again
No offence to Casey, but there should be no requirement to reboot your Beam, Sub, surrounds and router to fix the issue you are having.
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