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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,125 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5125 Topics

sonos play 5 line in problem

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

1171

2 years ago

dlee7750Contributor I

asked in Speakers

Sonos Play1 "Not Registered" cannot play music after set up

I have two Play1 speakers, speaker A I set up using S2 app but I could not get to work. The other, I used the S1 app and is now working fine with the S2 app. Speaker A is connected but says it’s not registered and thus cannot playback. Tried hardwire, factory reset, but cannot get it to work. Has anyone else had this issue before? What did you do to fix it? Diagnostic number 415954629

9522

2 years ago

Blank1234567898765431Contributor I

asked in Speakers

Need help connecting

I am trying to connect my new Sonos one with limited success. I have the new sonos app and have followed the instructions to setting up my speaker countless times, but run into roadblocks when it can’t find my system or connect to my wife, even after my phone hears the chimes it plays but then my app cannot find the system. I have rebooted, company reseted and reseted the app multiple times as well but can’t make any progress.

1012

2 years ago

Billy CasperContributor I

asked in Speakers

Strange App Behavior

Hi Sonos world I have a Sonos one and a Sonos Beami don’t use the app very often, maybe to tweak the sound but usually I use Alexa on the “one” to access music.everything has been fine for years, until..several weeks ago I used the app to change a setting on the Beam and noticed it wasn’t showing in the app. I closed the app, re opened it and boom!there it is, except now the “one” isn’t showing in the app So I turned off both products and turned them back on and still only one shows on the app at anyone time. The app is upto date and trying to add a new product doesn’t work. ti get the ‘one” to appear I have to turn off the beam and reboot the appanyone had this or can offer a solution ? Thank you

372

2 years ago

RussblehContributor I

posted in Speakers

Sonos One SL needs restarting every few days

Hello, I've had this problem pretty much since I bought it 3 months ago. Every 4 or 5 days, the speaker "dies" - not visible in the app or Spotify devices list - the play button on the speaker triggers the red light to flash. I've so far lived with this issue by unplugging the power, waiting a few seconds and plugging it back in - after which it operates fine again...for another 4 or 5 days. It is connected via ethernet and I have no other Sonos devices. It would be nice not to have to do this...

442

2 years ago

NONplussedContributor I

asked in Speakers

Why must I reconfigure every bloody time?

Absolutely ridiculous at this point. I have not been able to use Sonos twice in a row without having to go through the malarkey of unplugging everything, including my router to use this stupid system. I used to recommend your products frequently, due to ease of use. How ironic I now intend to start shopping for a new system because of the difficulty of use.

792

2 years ago

Nola TrainerContributor I

posted in Speakers

Sonos - Mesh- Spotify, Eero says NOT to hardwire

Equipment: 1 Boost 12 Sonos One Speakers Formerly 1 Google wifi puck, now replaced with 3 Eero 6+ pucks (same problem though) Approximately 2,000 sqft mostly open space. For years I have struggled with Spotify issues (unreliable, speakers and volume dropping out, “can’t connect to Spotify” messages, skipping tracks etc). However, Pandora works 90% more reliably. Sonos tech help solution was to connect one or more speakers to wifi pucks (not from modem, just ethernet wire from puck to speaker). I purchased the Eero 6+ mesh system due to each puck having it’s own Ethernet port. However, I have since learned Eero says NOT to connect the sonos speakers to pucks as it will degrade performance. Questions:Is it unique to Eero products that I “shouldn’t” wire directly to speakers? Is there a brand/model that is recommended? Currently all of my 13 sonos products are connecting to the puck that is hardwired to my boost and modem, therefore making my other 2 pucks virtually obsolete.

4126

2 years ago

Jodie_wContributor I

asked in Speakers

Playbar only has white light for seconds

Hi, hoping someone might be able to help. My Playbar has been fine until we turned off the power in the house yesterday. Now it won’t connect and we only have the white light for a few seconds when turning on. I’ve tried all the usual factory resets, “find my product”, etc. this evening I’ve plugged it into the router with an Ethernet cable and tried it all again but it’s the same. The Ethernet is flashing orange so wondered if maybe it’s updating and I should leave it overnight? I am running S2.

1152

2 years ago

srv250sContributor I

asked in Speakers

Error code 1 during updating software on Symfonisk bookshelf speaker

I’ve met “error code 1” during updating software on my Synfonisk bookshelf speaker.Does anyone know what this is? I searched the sonos web site but couldn't find the answer. I tried the update several times, including factory reset, conecting with ethernet cable and updating it from different newtork (with different internet connection), but never method works well.Is there any method should be tried? I’d appreciate any suggestions on how to proceed.

18797

2 years ago

Iplaymusic04Contributor II

asked in Speakers

Changing wireless network - symphonisk

hello I have a Play 5 Gen 2 and want to pair a synphonisk bookshelf with it.when I powered on registered it ok with the app but it locked onto the 2 g wirelss netwrok in the house not the 5 that the other sonos product is on . Now I cannot register the symph not can I change its netwrok Can someone offer any help I have to say this is why I will never buy a sonos sound bar - my senhieser ambeo you turn on the Tv it works. no updates no internet rubbish , no difficulty thanks

aap616Contributor I

HiI just got a Sonos Five and although streaming works well, I have been having a difficult time with its line in. The sound is DISTORTED (static). I have tried connecting the following:CD player using an RCA to 3.5 jack (two kinds already) DVD player using an RCA to 3.5 jack (the same two cable) CD player via headphone jack to 3.5 line in Macbook (3.5 to 3.5) Ipad (3.5 to 3.5) I have been with Sonos’ customer chat at least five times doing so many things with them (reset the unit, my router, changed wifi channels etc). COULD IT BE that the unit’s line in port is defective??!!

connecting LG tv to sonos one sl

Tv cannot find the Sonia speaker to play through, can use speaker using AirPlay using apple device

2721

2 years ago

dave01starContributor I

asked in Speakers

Trubleshooting – sonos one stopped working (wired) when a new router TP-Link is used for wi-fi

Hello! I would appreciate so much your knowledge and support about this issue. I use to have my sonos one wired to my ISP router and I was using S2 app with it with no problems. I recently purchased a new wifi router (Tp-link AX20) to use its WI-FI connection. This TP-link router is conected to the ISP router to get internet and now I use the new wifi network (2.4Ghz) to connect to it. (5Ghz wifi is disconnected). The problem is that now the app won't detect my Sonos one wired to the main router. I run a test connecting the Sonos one wired to the TP-LINK router and it worked so I guess there must be a parameter in the TP-LINK that im missing?-I have the TP-Link with auto channel and same WIFI SSID, even copying the MAC address of the ISP router.I have attached my config. Thank you for your support.

4083

2 years ago

AbqishomeContributor I

asked in Speakers

Grouping speakers using App when source is another device (not the phone)

Hello, I have a SONOS Arc SL with surrounds connected to a Samsung TV via eARC HDMI. When I want to hear music in other rooms on my remote One SL’s it is typically easy to hit their individual ‘group’ buttons to sync the remotes with the Arc SL. (And of course, if the source of the audio is on my phone it is easy to group the speakers via the app.) However, I want to add more One SL’s and place them about 10’ up on a recessed shelf - in this case I will not be able to sync them manually using the ‘group’ button on the individual speakers. Is there as way to group these unreachable remote speakers using the app on my iPhone to sync with the Arc SL even when my iPhone is not the source of the audio? Thanks so much!Abqishome

825

2 years ago

LaxenContributor I

asked in Speakers

Pairing two Sonos One SL

I have two units (Sonos One SL) but I cannot pair them for stereo.The models are:S/N: 38-42-0B-16-CD-32:G OS:S2 version 14.19.1S/N: 54-2A-1B-C4-6E-CE:c OS: S2 version 14.19.1I can only chose one speaker at the time. The speakers have a few years in difference.

1829

2 years ago

emgeeseaContributor II

asked in Speakers

Does Sub Mini Pair with Older Play:1 Speakers, or just Newer One Speakers?

Looking to add a subwoofer to my existing Sonos sound system of 3 Play:1 speakers. The Sub Mini listing states it pairs with One speakers, but what about the older Play:1s? (Just for music, not TV.) Thanks,

2912

2 years ago

JohnmozzContributor I

asked in Speakers

issues with S1 controller

My Sonos devices no longer connect at all and aren’t visible on the app despite being on the network etc. any ideas?

2764

2 years ago

Lee84Contributor I

asked in Speakers

grouping to another room

I’m having trouble grouping my speakers with another speaker in another room (can’t group all speakers together) can anyone help. Very frustrating 😫

765

2 years ago

Too much techAvid Contributor I

posted in Speakers

Symfonisk - ideal positioning for stereo

I just wanted to check if there was any positioning recommendations for these speakers. The manual recommends 8-10 feet apart, with a listening position 8-10 feet away. The manual also says - The SYMFONISK is designed to work well even when placed next to a wall or other surface. I have bought the IKEA adjustable wall brackets and was thinking of installing them above a double sliding door with the speakers horizontally mounted (8-10 feet apart) 2 feet from the ceiling, pointing down to my listening position which is 8-10 feet away. The left speaker would be close to the left hand wall (6-8 inches).

4342

2 years ago

Steady99Contributor I

asked in Speakers

router change, wife can't access sonos

Hi, we got a new router / network. I updated the sonos to connect to it, no issues. my wife an no longer access the sonos play 1 (paired).tried everything, re install, re boot, connecting to sonos via app. nothing works. help!

1452

2 years ago

Agent 0Contributor I

asked in Speakers

my sonos five is crackling

I have two Sonos five set up as a stereo pair. Both are wall mounted and have not been moved a single time. Not moved or touched. Today I was listening to these days by Connor price when I heard a very obvious crackling sound coming from my left Sonos five at -0:45 till -0:43. everything else plays flawlessly, just that one part that dose not work. I have tried many things like unplugging it and re plugging it. But every time It happened. It is only the left one. It dose not happen when I set it to right on the eq or I turn down the bass from 5 to 0. it is only the left one and only when bass is turned up. I have no idea what it is. Btw both Sonos five are not the same version. They were bought a year apart. The left one dose not have a hexagon pattern / bee hive pattern in the mesh when shining light thorough it. The right one does. The left one is the older one but has never caused any problems. I have no idea what is cousins this problem. Thank you for reading this. Have a nice day.

OppyContributor I

Is my Sonos one compatible with an Amazon dot?

211

2 years ago

rauerdk49Trending Lyricist I

asked in Speakers

S2 upgrade S1 playlists

Will S1 ‘Playlists and Pandora Stations transfer whe you upgrade to the S2 app?

TpauContributor II

If I go to You Tube in the apps on my television using the tv remote to navigate to it, the soundbar plays at a default volume level and the tv level slider does not affect the volume of the soundbar. The music level slider alters the volume of the surrounds but the volume of the playbar remains the same. This would suggest something is wrong given that the volume of the playbar will not change. It is an LG television. I am not sure if there is a setting for volume in the television that needs to be adjusted.

322

2 years ago

gabwebContributor I

asked in Speakers

Can I use 2 sonos one SL as surround and stereo?

HelloI have a “home theater” system with an ARC + Sub gen3 + 2 one SL and works perfect.Can I “split” the system and create a new room configuring the 2 one’s as a stereo pair to play music and leave them configured as surrounds speakers when I watch TV?Thank you

12683

2 years ago

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