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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5683 Topics
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craigskiHeadliner I
posted in Speakers
Replacing bridge in S1 system with a Play:1 that's currently running S2 firmware

I have replaced a couple of P1’s with a single ERA. I now want to give the P1’s to a family member, in a different house/network. The P1’s where running on S2, and have been factory reset.The new home is currently running S1, as they are using a bridge and 3 existing P1’s, and the bridge is only ethernet connected device.My plan was to disconnect the existing bridge, replace with an existing S1 P1, check all OK, then upgrade whole system to S2.I can then add the 2 P1’s that have been reset. Once all OK, I can move the P1’s to their new rooms in the new home.Is that the correct process? 

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Ken_Griffiths
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BarkingThomasContributor I
asked in Speakers
ProJect T1 system volume issues

My vinyl sound is about ½ that of streaming sources.It’s the Five + ProJect package, I have it set up with a Sonos One on the network and the TT wired to the Five.Yes the cables and line-in switch are all correct. I have to push the volume from 40% to 70% or more to get the same sound out of the setup when I’m playing via the TT and Line In option.Has anyone else experienced this volume drop off? 

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DebbiedisContributor I
asked in Speakers
sonos app wont open

The Sonos app won’t open on IPhone all of a sudden. The sonos screen app reads, freezes then closes. Any thoughts on this? The system is unusable now  

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Airgetlam
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ElmerContributor I
asked in Speakers
Sonos Ray and Sonos One SL compatibility

I just purchased a Ray sounds bar and 1 Sonos One SL. I connected by Ray to my TV. Can I have the One SL play the same audio that is going through the Ray from the TV? I have the Ray connected via the cord not bluetooth.

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SCFContributor I
asked in Speakers
Sonos Arc & Subs keep disconnecting from WIFi

I have two Sonos Arc’s each with Subs in two rooms. Each time I launch the app and try to play music say from Iheart or anyone it says system disconnected. It says let’s find your products and then says it “we couldn’t find any products on” the wifi network. I keep having to restart the router, turn off the sonos products for it to reconnect. Once I get all four functioning and turn it off the next tie I open the app to play music again it says disconnected and won’t connect or play the speakers. I have to repeat the turning off and on of everything. Any suggestions?

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arunsinghContributor I
posted in Speakers
Suggestions on the right setup for music in open layout living/kitchen/dining

Hello, I have an open layout Living/Dining room/kitchen area about 33ft X 18 ft (on the kitchen side) and then the room narrows towards the living side (see room image). The ceiling height is about 10 ft. Trying to make a plan for how to best equip it for music listening only (no TV in this room). Thinking between various combinations of Era 300s with Sub Gen 3, or a couple of Fives? Would 2 Fives or 2 Era 300s be enough for a room this size? Also, thoughts about speaker placement would be great.(I am about to setup a recently purchased Arc/Sub Gen3/2 Era 100s in a smaller TV room).Will appreciate any thoughts. Thanks 

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buzz
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amattasAvid Contributor I
posted in Speakers
Apple Music Atmos on ARC but not Era 300

So I think I’ve encountered a bug, and wanted to share in case anyone else sees this (or hopefully someone from Sonos engineering sees it).If I play Apple Music in Atmos on my Home Theater (ARC+Amp+Sub) I get a nice little Atmos icon in the app showing me I’m listening to spatial music. If I try to play the same Apple Music track on my Era 300’s (Era 300 Stereo Pair + Sub Mini) I don’t get the same icon. To troubleshoot I tried to drop the sub, and also unpair the stereo pair, and I still don't get the little icon. So the next thing I tried was comparing the same track played from another music service (Pandora in this case) to see if there is a noticeable difference. There seemingly was.So I believe this is a UI bug where the Atmos icon isn’t showing up for the Era 300s versus it being an issue of Atmos not working. 

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Kmill527Contributor I
asked in Speakers
No Sound

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

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Gilly WillyContributor I
asked in Speakers
surround sound

I’m trying to balance the tv sound bar and LandR speakers but it says one of my speakers is lost?  All plugged, switched on and working.

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Rich1234bAvid Contributor I
asked in Speakers
arc

I have a arc with 2 ones and a sub for surround set up with trueplay.if I turn off ones and sub does the arc play as a stand alone product, or as it would as part of the group?

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CGVSContributor I
posted in Speakers
Failing in setting up S1 network

I have tried to gather my old Sonos units in our second home with the aim of using the S1 app for those units when we are here.the Sonos units involved:• play:5• play:1• BridgeI have the S1 app on my iPhone at version 11.8 which should be the latest.Status:Play:5:Success, this one is working as expected on the S1 app.Play:1 was previously in an S2 network, but I have followed the steps to downgrade it to S1 and now it’s blinking green and is ready to connect.Issue seems to be the app… when click add add product, there’s a pop up saying that the app needs to update and when I accept I only get an error message. After clicking more info I get the error code 1101.I have tried all the hints related to 1101 but still the same result: can’t add more products.Bridge: this one doesn’t show at all, but given that the play:5 works it feels as it’s a bit redundant (even if it would feel better to connect since I anyway have it…). I I have also tried to connect the play:1 without having the Bridge

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mvialaContributor I
asked in Speakers
Unable to group my sonos speakers

With the latest software update it is difficult and frequently impossible to group my speakers when I try to play Deezer (maybe some other audio services). My diagnostic code is 830627147.  Best regards 

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Airgetlam
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edbroContributor II
asked in Speakers
Excessive Airplay lag

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I 

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Ken_Griffiths
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loadponyContributor I
posted in Speakers
Please add feature- sync volume of all grouped speakers using hardware controls on one speaker

Hi I’m just moving from an old squeezebox system and the lack of this feature (or my inability to find it) is driving me nuts. If I physically change the volume on one speaker in a group, I want all the other speakers in the group to adjust their volume as well. I sort of can’t believe this option doesn’t exist… I had the ability to fine tune the experience on my squeezebox system for as long as I can remember, and I think I started buying them over twenty years ago. Sonos- please add this (very basic) feature.

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RayRay1Contributor I
asked in Speakers
My Sub doesnt have any sound

My sub was paired to a Beam gen 1 but recently I had my doubts if it actually supported the Beam. Today I paired it with a new Arc and I come to the conclusion that it doesnt give any sound. In the Sonos-app it states the roomname + sub. I tried to remove it from my sytem and add it back, which did not help. There are no new updates. Anyone have an idea on how to solve this? 

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jgatie
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EstebanyJorgeContributor I
asked in Speakers
how can i hear audio files that have stored in my iphone?

How can i hear in Sonos One my audio files that I have stored in my iphone??? Is here any way to connect my iphone to Sonos like any other speaker device through Bluetooth?? 

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controlav
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claubscherContributor I
asked in Speakers
Era 300 or Sonos Sub Mini (paired with existing 2x Sonos One)

I predominantly listen to music on Sonos and have an existing 2x Sonos One (Gen2). Considering that Sonos Sub Mini and Era300 are priced similar. Should I rather add the Sonos Sub Mini to my existing setup or get Era 300. It is for my small to mid sized lounge. Which should give me the best music experience?Thanks

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jgatie
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silverorangeContributor I
asked in Speakers
Speakers cut out even with Sonos Boost installed now.

Hey everyone, I’m flustered with how the Sonos system keeps cutting out at my new place. This was a much more tolerable issue before (when I also didn’t have Boost in place). At my new place, I’ve installed 8 speakers (individually for now) and everytime I start to play a song from Spotify, half of the speakers cut in and out for the first 20 seconds and eventually come on. This isn’t an issue for the subsequent songs if the queue remains uninterrupted. But, if I try to play another song, well, we’re back to square one!I just installed Boost and the situation improved mildly. But, I still have the same frustrating thing as before. While I love these speakers, this really seems unacceptable to me at this point and I’m now thinking if I should just get rid of the entire system and find a better alternative.My place is a 1,000 square foot flat and Boost, distance and location wise, isn’t too far from the speakers (30ft max from the farthest). Anyone had a better luck with this? 

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Airgetlam
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Nick2319Avid Contributor III
asked in Speakers
Era100’s and SonosNet

Good evening Just bought two Era 100’s as my main music source. They are excellent, however, I have a problem. All my other speakers and my sound bar are on Sonosnet, while the Era 100’s obviously are on my Wi-Fi. The problem I have is when I group the Era100’s with any of my other Sonos one’s they keep losing connection. Yet play the Era 100’s on their own or likewise the other speakers on Sonosnet on their own they work fine. They just will not work when grouped properly.

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Airgetlam
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IshZachContributor I
asked in Speakers
Sonos Net speakers won't play with non-Sonos Net speakers

 I have a Beam, Sub and Pair of Ones along with a pair of Fives that all connect to Sonos Net via the Sonos Boost plugged directly into my router.I also have a pair of ERA 300s that are not compatible with Sonos Net. Up until yesterday I've had no problem playing music to any two pairs or all speakers at once. Ever since the most recent app update (today or yesterday), I can combine the groups of speakers or "rooms" that are on the Sonos net and play them together, but the ERA 300s cannot play the same song at the same time all of the sudden.I can also play just the ERA 300s, but if I attempt to add in either of the other rooms, the app shows them playing but no audio comes out.Anybody else experiencing this?

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Airgetlam
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jackchroContributor I
asked in Speakers
era 100 to samsung tv

HI.Bought an ERA 100 for a friend’s new home.  They have a Samsung smart tv and want to play the sound through the ERA. Can you let us know how to do that? The tv connects through wifi. At this point the Sonos is paired by bluetooth to a phone. The Sonos app is installed.Thanks for any help and info.

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RichBVContributor I
asked in Speakers
Speakers Stop Playing Together

For about the last month, my Sonos Playbar and a pair of Play 1 speakers temporarily stop playing together after grouping.The Playbar is also used as a TV speaker, which causes it to ungroup from Play 1 speakers when the TV is on. That’s the way we prefer it for TV watching.When listening to music, we prefer a whole room effect, so we group them together.For about the last month, especially when listening to SiriusXM, the grouping works great for about the first 10 minutes, then the Playbar drops off for about 3 minutes, so only the Play 1s are working. Then  the Playbar returns to the group by itself, although the overall sound quality is degraded.I have tried powering down all components, then rebooting, to no avail.I live in a high rise building amidst many other WiFi systems. The components all work off a Wifi extender on a Google Fiber network. All the components are 12 feet or closer to the extender.Grateful for any help. I have submitted diagnostics Confirmation #515872033.

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Ken_Griffiths
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treesdr
asked in Speakers
distort

Sound distorts in the upper midrange only when classical-orchestral music is playing. Is there any adjustment that would help

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Airgetlam
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NiyolHuayraContributor I
posted in Speakers
Feature request: Add ability to ungroup stereo pair speakers from soundbar without the need to reconfigure Trueplay after regrouping

If you would just like to listen to music on stereo pair, the ability to ungroup them from soundbar with a click and then regroup back again when you’re done listening without the need to reconfigure TruePlay would be a nice feature to have. 

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jgatie
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MJelvesContributor I
asked in Speakers
Era 300 fails to connect with Airplay to youtube app on iPad

Just trying to stream audio from my iPad / youtube app to my Era 300.The cog spins and spins and fails, When I disconnect airplay, the youtube app just hangs. I’ve tried two different iPads and I get the same issue with both.Has anyone else had this problem?Thanks

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Airgetlam
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