I just upgraded my Bell router to the Hub 1.5 download speed.
I set up a 2.4G wifi channel for it, and when I go through the procedures to change wifi’s I get the message “can not connect. How to I fix this problem? Do I have to reset speaker to factory settings? If so how?
Best answer by Ken_Griffiths
Make sure the router WiFi is 802.11b/g/n backward compatible for the 2.4Ghz band, with security mode WPA2 Personal AES - Also remove any old WiFi credentials from Sonos first and I would definitely reboot the router, speakers and the mobile controller device beforehand and ensure no security software like VPN client, firewall or antivirus Apps are running on the mobile/tablet too.
To switch to a different router, or WiFi network (if that’s what you’re attempting to do here), see this Sonos Support link…
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network
Thanks Ken. I find the speakers on my app following these procedures, and put in the password for my wifi. Getting the message cannot connect. I will contact help desk on !onday.
Make sure the router WiFi is 802.11b/g/n backward compatible for the 2.4Ghz band, with security mode WPA2 Personal AES - Also remove any old WiFi credentials from Sonos first and I would definitely reboot the router, speakers and the mobile controller device beforehand and ensure no security software like VPN client, firewall or antivirus Apps are running on the mobile/tablet too.
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