'FRUSTRATION'..........interrupted playback

If your plan is to buy another networked audio system it’s likely to suffer the same fate. The problem almost certainly lies with your network.

Read the main post here 

‘Network’ what do you mean, “I’m not that savvy with computer lingo…...is that like ‘internet you’re referring??? please explain.

Your local network, which connects all the devices in your house together.

Read the linked post above. If it doesn’t make any sense, ask a friend or relative who understands this kind of thing. 

@fecalith1 

Ask yourself…”do I have a router and modem or a box that was supplied by my internet service provider that also creates a WiFi signal?” If the answer is yes (and it will be) that’s your network. There’s no simpler way to explain what comprises a home network.

Sonos speakers dropping out (audio loss or not showing in the Sonos app) is 99% of the time due to a network issue. Therein my friend lies your problem (and your answer).

If you need help to resolve the issue let us know. 

Thanx for the info but a simple ‘Yes’  would have sufficed, but I can now comprehend your explanation. My query now is “What to do to rectify the situation???

We will need some information from you. What network devices do you have? Which model router are you using? (This is the box that your Internet provider hooked up) Describe your SONOS system.

We are not trying to overwhelm you with jargon. To some extent you have stated that your car will not get you to your destination, then asked what to do. We do not know if the car will start or the tires are inflated.

Hi

I looked at your profile and it shows the last time you had a question posed to the community was 4 years ago. So I guess that’s good!

Please tell us this:

What Sonos products do you own (by name) and is a Sonos Bridge one of them. You can also post the in your profile under “Sonos Product I Own”. Members do look at profiles to get a quasi-understanding of your system. My profile shows my system components.

I’ve got a soundbar, 2 surround speakers and a sub….we’re on Rogers (I kno. Rogers sucks but we’re on a  bundle package with the rest of our Condo Units, I hate it, we’re goin’ to Bell soon).

Version 15.9….Sonos S2….Build 75146030…..I don’t kno. if this info. helps. If you need more info. then tell me where do I find this info.??

In a SONOS controller go to Settings → System → About My Sonos System, copy the response and include it here. I suggest that you mask the unit serial numbers. This will give us a better view of your SONOS components.

Hi

When you say you’re on a “bundled package” do you have your own router and modem inside your unit or do you share a WiFi signal with other units?