Speakers

With a stereo pair of ERA 100s, when I connect bluetooth to one speaker, only that speaker has sound, the other speaker of the pair has no sound. Tried it to both speakers of the pair, only the one that was the bluetooth connection has sound.And… when I try to stream radio channels afterwards, only the speaker that had not sound (non-bluetooth paired speaker) now has sound. I did a bluetooth disconnect and received confirmation tone before streaming radio.Tried unpairing and repairing, factory reset on speaker and system reset on the Android app, no change.If I power off and power on both the speakers, then finally I can have stereo sound with streaming radio after trying a bluetooth session.Submitted diagnostics:“Your confirmation number is: 557470626” Moderator edit: moved to new thread

I cannot understand why this keeps happening - if anyone can help, please do!  I have the following set up: A BT Home Hub 2 connected by ethernet to a Netgear Orbi RBR350 Router. Two Play:1 speakers in a stereo pair, connected by ethernet to an unmanaged switch, which is connected by ethernet to a NetGear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. Both of these Play:1 speakers have WiFi turned off. I have a Play One connected by ethernet to a second Netgear Orbi RBS350 Satellite, which is connected by ethernet to the Orbi Router. This Play One also has the WiFi turned off. To all intents and purposes, there is no wireless communication at all for the Sonos products: they do not communicate with each other wirelessly, with the router or satellites wirelessly, or with the internet wirelessly.  And yet, every ten of fifteen minutes (mostly with the stereo pair) one or more speakers will completely cut out and disappear from the Sonos app, sometimes for sever

This is really getting to me know it’s been on going for months,  Whenever I play the 2 paired up kitchen speakers there’s a delay when using the volume and also when changing tracks, it only happened on my kitchen speakers.if I play my kitchen speakers with the playbar and use the volume the playbar works fine but there’s still a delay with the kitchen speakers. It makes no difference if I hardwire my connect which is the only one pretty near the router for sonosnet or I just use WiFi I have a play one upstairs which is the farthest from the router but that is perfect, it’s just the ones in the kitchen that this happens on. ive reset everything many times, unplugged, etc but stil a slow response on those speakers. They also relatively near the router too. So frustrating, Sonos problem or router problem god knows. I was convinced it was a poor quality Ethernet cable so I’ve just bought a better one but it’s made no difference at all 🤦🏼

Hi , I have followed instructions on iTunes but don’t seem to be able to pair my two Sonia one speakers to my new internet provider . Any help gratefully received . Thanks 

I have never owned a Sonos speaker I have three areas kitchen \ dining the largest space - living room seperate and bedroom - want a simple enough setup to stream music off the phone too. can you pplease advise? thanks R

I have two Bluetooth audio transmitters which I use to transm an analog hifi system to my Sonos Era300 stereo pair. They are the generic M6 and RT-B6 transmitters. Everything used to work just fine until recently when any audio from them stopped being output by the Sonos speakers.These days the devices still connect just fine, the connection tone plays and the blue LED lights steadily and in the app it shows the device as being connected, there's just no sound at all.The Era300s still output audio from my mobile phones just fine when connected via BT. Also the audio from the transmitters comes through just fine when I connect them to other non-Sonos speakers. It seems to be an issue just between the audio transmitters and the Sonos speakers only.Has anyone else had this issue recently? Any fixes known for it?

I moved home last October to Devon. However, since I moved I cannot get my Sonos system to work at all. My system consists of a sound bar, 2 x play 1's and 2 x play 2's. I am of a certain age, meaning I am hopeless at anything tech related. I am also paralysed from the waist down and so struugle to get into tight spaces which is generally where the wires and connections are.I need help please, therefore, can anyone give me some help please?

Does anyone know if the popping sound with the base of the Sonos one will be solved? I read all the community messages but there is no solution. A replace seems not to fix the issue since I also had that and you guys too. Indeed, true play seems to increase it but still without it I have the issue when played base heavy songs. This is a nightmare because the sound of Sonos is amazing but they seem not to be able to fix this..

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged  it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

Hi can I set up my play 3 speakers to work with an era 100?

Can i link just only one era 300 to a beam gen 2 or its only possible to connect a pair of it? 

I’ve got two Sonos one SL’s and have paired them as a stereo device.Now I want to use them as stereo speakers while I watch movies on my projector.I bought the Nvidia shield because I thought it could handle it based on what I had read online, but I can’t figure it out.Is it even possible? What else do I need to make this work? I rather not buy a soundbar, as I am trying to make this a minimal setup in the bedroom. 

Buenas tardesquería saber si es posible conectar en un par stereo 1 altavoz sonos one, con otro altavoz one sl.  al no sé exactamente el mismo modelo, no estoy seguro si se puedan conectar. gracias. Un saludo 

Hi all, I’ve just tried to install my new Era300, but the system doesnt find it. I’m having a “guest”-wifi network in my appartment from the owner who lives upstairs. I’ve read somewhere that sonos doesn’t work with a guest network. Is that correct? And is there a way to avoid this? Or is the only way to have installed a new network? thx for your support

Hello Sonos fans, I am able to purchase a Sonos play:5 gen 1 speaker and would like to use it connected to the TV on the line in input. My question is: if I set in the sonos app as line-in source, will it stay as default or will I need to set in the sonos app the line-in source every time I turn on the TV?In addition, I am very curious how long this speaker will be usable without an update from sonos. Any answer from personal experience is appreciated. 

I know this speaker is super old and obsolete but it is great and does not need to be changed.But here’s the issue anyway, playback often drops the audio and comes back exactly where it should have if you sang along, or it might stop playing and go to the next track.This would lead me to believe that this could be a network issue but the speaker uses wired Ethernet and my ISP is running at 500 Mbps.No other Sonos products in my house experience any issues like this, albeit everything is original Gen1 equipment: Play Bar, Play Sub, and x4 Play 1I still have to use Sonos S1 app on my Apple device because the Play 5 Gen1 is not compatible.I’ve switched all IP addressing for the Sonos speakers to DHCP reservations but this does not help.Anyone have any suggestions or is it time to upgrade the Play 5 so I can then move to the new app?

I currently own a Sonos 1 and have just moved to uni in September. My WiFi network is a public WiFi which means I can’t connect my Sonos. I was instructed by the support team to use an Ethernet cable which I have bought and plugged in but still no luck. There are two WiFi networks at my accom and there is one guy connected to one as I can actually connect to his system but it requires me to log in but obviously I don’t know the details. Does anyone know what I can do? I just want to play music 

I’m looking at using Sonos within my salon, I three treatments 3x3 metres sq each and then a larger reception… I’m wondering if a era 100 or 300 would be suitable in each treatment room and what I would be best with in reception area? 

I recently bought the era 100 set. I connected then as a surround sound set with the beam. I was watching tv then wanted to listen to my record player which has a connection to the era 100 and I couldn’t get it to pop up the line in function so I could listen to it.. is there a way to listen to the era 100 as a pair with the record player without un syncing the surround sound? Why is Sonos this janky in 2023… 

HelloRecently my dual band modem started to ‘drop’ and not broadcast the 2.4 ghz range so my ISP advised first that I reboot (I did) and failing that, a factory reset which followed. I then set up the same network ID and password as before so that my existing devices (laptops, phones etc.) could reconnect automatically and this worked….except for my Sonos system.Using the app, I cannot get my Play 1 or any other speaker to be discovered. I have factory reset 3 of the six speakers and still have the same problem. My ISP says it is an issue with Sonos?  I haven’t changed any other settings, either on the modem or Sonos.  Help! 

I just bought 2 Move 2 speakers, a Sub 3 Gen and a mini sub, as you can see I like to listen to the bass and the Move 2 doesn't have much power, I'm going to have to return everything since I'm finding out that they can't be connected, so Please if anyone has a solution to this problem let me know before returning all of this, thank you

I can’t seem to get the app to connect withmy Sonos one speaker…

Hi there,I have a Sonos Play one, a couple of weeks ago (after I brought it to a friend’s house), I tried to use it and noticed the speaker was making a static/crackling sound which gets much worse with loud music (the static pattern basically follows the beat of the music). It’s possible that it either had a bang/drop or got a bit wet when being transported, does anyone have any idea of what specifically would be causing this and if this is something that can be repaired (e.g. component replacement)...?I’ve put a video of the noise here (hoping allowed to post link in this forum): https://drive.google.com/file/d/1JDe-nO07ninTQWawY6Os1bAB80K-bqUR/view?usp=sharing Shaun

I have a Sonos arc and a Sonos roam. They Are on the same network. The Roam constantly loses connection to the network and the ark never does. There seems to be a flaw in the Roam . Looking for help

I am researching the best turntable to purchase and I’ve landed on Pro-Ject E1 BT Bluetooth Turntable. I also have a Sons One and a Sonos One SL. The product info for the turntable states: With Bluetooth version 5.0 you can connect wirelessly to compatible Bluetooth audio equipment, with support for Qualcomm aptX HD and aptX Adaptive codecs for a super-stable wireless connection. Does that mean I can pair it with my Sonos speakers? How do I know if my Sonos is compatible?