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Avid Contributor I
October 19, 2023
Answered

Moving Players to New Account

I support tech for friends and over the years, have accumulated devices on my Sonos account that belong entirely to them in their houses. Now I need to move some players from my account to a new one that my friend will own. Other than a factory reset and re-adoption, is there a way to create a new account and move those devices over to it? I will have access to the new account - this is just a bit of bookkeeping and ownership.

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Lead Maestro
October 20, 2023

You need to perform a factory reset and set it up on your friend’s account on their WiFi network.

"Receive with simplicity everything that happens to you." - Rashi

2 replies

Lead Maestro
October 20, 2023

You need to perform a factory reset and set it up on your friend’s account on their WiFi network.

"Receive with simplicity everything that happens to you." - Rashi
Lyricist I
November 25, 2023

You should carry out a factory reset and configure it for your friend's account on their WiFi network.