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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6032 Topics
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ChristianpaganiContributor I
posted in Speakers
access to wifi with no password but code to have access to internet

I am using sonos in one resort, I can access to the wifi without (open router) any password but then the system is asking for a code to access to the data and i get an error 1101 or 800 during setup. How can i manage this with my symfonisk? Moderator edit: corrected typos for clarity

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william44Avid Contributor I
asked in Speakers
ecouter e n bluetooth

BONJOURc'est une question surement idiote. je viens d'avoir une sonos , que j'ai réussi a appareiller en bluetooth à mon PC. mais je ne sais pas comment faire pour que la musique se diffuse ? l'enceinte bien que connectée ne lit que ce qui est sur le player sonos, pas sur le réseau bluetooth ? je suis connecté via internet à une station de radio en ligne-c’est une radio locale inconnue sur sonos radio-, je voudrais que le son sorte sur mon enceinte sonos  … est ce possible ? que dois je faire ? Merci d’avance poru votre aide :)sinon : à quoi sert le bluetooth sans cette possibilité ?

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thewaynetra1nContributor I
posted in Speakers
can't set up system with old original Play 5, Play 3 and Play 1 speakers, keep having multiple problems.

ok, i’ve have a set of the original first gen Play 5, Play 3 and Play 1 that i purchased new in the box about 10 years. i originally had them set up at a really nice and pretty large apartment, but i moved from there about 5 years ago and they’ve been sitting in a container in a closet since then because i live in a smaller studio now and i haven’t used them in about 5+ years. so i decided to give them to a really good friend, but when i tried to set them up over her house the other night we ran into nothing but problems. all 3 speakers work fine and power up fine when i plugged them in, but the Sonos app(s) now are completely different than the one i used a decade ago, and the S1 app would only pick up the Play 1 speaker (which i’m not sure was made after 2015 or not because i’m not sure if i had it when i originally set up the original system, the original system may have just been the Play 5 and Play 3 and i may have gotten the Play 1 after i moved in 2014). so i was able to see the

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RoxZoeContributor I
asked in Speakers
Not getting Dolby Atmos

I have the soundbar connected to the Arc port on my TV. I tg rued playing something using my Apple TV and PlayStation but it says it’s playing in Dolby 5.2 and not Dolby Atmos.  Any idea where the issue might be?

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Sir WilberContributor I
asked in Speakers
older speakers with the new wifi

I have older Sonos speakers (play 1 and 3 as well as the play bar and the sub) that worked great.  I have just moved to a new place.  My Wi-Fi provider gave me a new router and now I can’t seem to connect any of my speakers.  I have tried a factory reset on one play 1 and the sub but that didn’t work.  I am wondering if there is an issue with the Wi-Fi b/g and whatever the latest Wi-Fi protocols are.  Would that be causing the issue?  If not what suggestions do you have?

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GeerodContributor I
posted in Speakers
How to reduce bass on Sonos Move when connecting via bluetooth?

Why can’t I reduce the bass when connected via Bluetooth? I don’t have wi-fi at home and am really stuck with terrible sounding bass-heavy sound? 

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The MikesterContributor I
posted in Speakers
Spotify has disappeared from Sonos app music services and i cannot connect to my Sonos via Spotify either.

So today Spotify has disappeared from the Sonos app. I am based in the UK. Has been working fine for years. My Sonos speakers appear in Spotify app list but it won’t connect to them. Tried rebooting router, ensured I have a country set in my Sonos profile. I think there’s something else at play here? 

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Jamie A
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VisitlynnContributor I
asked in Speakers
Play 5 (gen 1) to Vizio Tv? (No amp)

Hello,I purchased a play 5 (gen 1) speaker from Grey bears. I don’t have an amp. The speaker has been updated and I am able to play music from the Sonos S1 app.I’d like to hook it up to my Vizio TV, if possible. I tried a a 3.5mm Adapter but no sound. Is there another option?  

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Matthew Fox1Contributor I
asked in Speakers
how do i reduce bass sound

How do I lower the base on my sinus 5

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Airgetlam
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steveg007Contributor I
asked in Speakers
Play bluetooth, wifi, or audio line source on Sonos One

what is the least expensive was to play sound from my computer with my older Sonos one

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controlav
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Joe95yContributor I
posted in Speakers
Songs not showing up in sonos app

New songs I have downloaded aren't showing up in "On This Mobile Device". I have checked and the sounds are also in my music folder on my Android phone. I haven't had to move and audio files before amd it's suddenly not showing my newly downloaded songs. They are downloaded as mp3 files. Need halp!

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Airgetlam
Dogdad
DogdadHeadliner III
posted in Speakers
purpose of this ? circled in red

Purpose of it? Override?  

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mlkissel1Contributor I
posted in Speakers
very loud low frequency rumble at start of alarm

Every once in a while when Sonos starts an alarm set to music, my subwoofers emit a very loud low level rumble for about a second or two. First, scares the crap out of us, but I am more concerned it will damage the speaker. Running latest software. submitted report. Anyone experienced this issue?? thanks   

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Kev0583Contributor I
asked in Speakers
era300

Wont play audio

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Airgetlam
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Wah1785Contributor I
posted in Speakers
Sonos Ray to Projector and Apple TV

I used to have a TV that works perfectly with Sonos Ray but due to not researching properly. My TV is sold and I am left with Sonos Ray with an optical audio Apple TV 4k I like to find options that can still use them together with a projector. Would anyone have any idea?  would simply buying this fix my problem? I don’t really want to get rid of my sound bar since is only 6 months of usageHDMI 2.0 Audio Extractor 4K 60Hz 4:4:4 HDR D-o-l-b-y Vision 18Gbps - SPDIF Optical 5.1CH+3.5mm Stereo Audio Breakout, CEC, D-o-l-b-y Digital Audio Decoder,Set EDID/Audio/Down-scale/HDCP by DIP,EX11PRO https://amzn.asia/d/d8hAQbt

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kkjjssContributor I
posted in Speakers
Putting phone in airplane mode seems to help reduce setup problems

I have a Netgear Nighthawk Mesh system that I setup to take the place of the wireless from the Verizon router (they are my internet/tv/land line carrier).  Due to some tv problems, I ended up getting a free upgrade to the Verizon equipment and it seems to make the wireless network from my mesh system require everything to reconnect.  Our Sonos system is four Play 1 speakers, each running on our WiFi. So when I went to reconnect the Sonos system I had a number of problems with the Sonos app on my phone telling me that at times, it could not find my system or specific speakers, etc.  At times it said something about checking the wireless network that my phone was on.  After trying a number of restarts for one day I factory reset all the Play 1s and went off to think.  The next morning I started as a new system setup (which I had tried before) and then still had some problems finding equipment and getting message asking me to check the network.I then thought about my phone - which is a Pi

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HarshmanContributor I
asked in Speakers
calibrating

Calibrate my Sonos system with an android. Beam era 100, mini woofer?

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mjh2Contributor I
asked in Speakers
Some network upgrade issues...and a partial solution

So I upgraded my old internet service to our community's new fiber network.So on the new 1Gig fiber, I've managed to get two speakers onto the network simultaneously. But the third? I can get it to connect and work when it's alone, but it will not appear/work with either one of the other two speakers. I wasn't trying to get all three to run simultaneously, not yet. The third will not appear with another speaker either wired or wireless.The bad news? All my playlists are on speaker #3. BUT: I downloaded Sonosaver (https://sonosaver.mrupp.ch/) and I stalled it and the Sonos app for Windows on my PC. The good news is that I exported the playlists from speaker #3 and successfully imported them to Speakers 1 and 2. So now I can run two speakers and have the playlists, too.But I want the third speaker to participate, too. Does anyone have insights about this?

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HarshmanContributor I
asked in Speakers
Beam and Directv receiver. Volume control.

Installers replaced my sound bar with a Sonos surround sound. Before the Sonos install I was controlling volume with Directv and now it's Sonos Beam even though I am using the Directv remote. I prefer the Directv control remote...it's more responsive. Any suggestions?

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MaxSt-HContributor I
asked in Speakers
Bell Canada Wifi pods incompatible with Sonos : Is there a workaround?

Hello,My system is composed of 3 Sonos One SL.One keeps disappearing from app.My internet service provider is Bell Canada.They provide the Wifi Modem, and I absolutely need their pods.These work on 2.4 ghz (like Sonos).Sounds like they’re incompatible with Sonos, unless there’s a workaround…Thanks

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KretaPeterContributor I
asked in Speakers
connecting problem Five

Hi, I have a Sonos Play 5 and a Sonos Five.  After a change of residence I have a problem with the existing router.  It is a gated community with a fixed internet with wifi.  The router : Hap ac lite.  Very good reception on smartphones and firesticks.  The Play 5 is recognized by the Sonos system, but also lost again in between.  The Five cannot be installed at all, always expecting me to restart the router or to remove the box from the network and/or reset it to the factory settings.  Is the router the problem?

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AmerifaxContributor II
asked in Speakers
Sonos One - Use without cell phone.

Sonos OneConnect Sonos One to run without Cell phone.I have done this in the past. I would move my Sonos One from my office to my basement.  After moving Sonos One I would have to mess around with the buttons on the top to get it to play again. , To use it I would simply say “Alexa play Frank Sinatra with spotify”.  It worked great. Now for some reason it will not work at all. I have messed around with the button on the bank and the buttons on top with no luck. What must I do.What is the sequence of the buttons to make it work. After the move?Is there a way to move the Sonos one where I don't have to mess around with buttons?Bob

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Corry P
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4 DContributor I
asked in Speakers
gen 3 sub

I currently have a pioneer amp with a sonos connect. Does sonos offer a new product instead of the connect, that i could pair a gen3 sub with while still using my pioneer amp?

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LZP9Contributor I
posted in Speakers
new internet

Hi we got New internet how do we get sones on the New internet?  regards  linda 

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SpyceyoneContributor I
posted in Speakers
MOVING TO PORTUGAL

I have two play fives one sub woofer and one play one. I am moving to Portugal. Please tell me if any necessary adapters will be needed or can I just plug and play which I really am praying for.

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