Contributor I

Resetting Play:3

6 replies
129 views

I have a Play:3. I cannot reset it. Did all the steps but the light only stays amber and will not turn green. Help!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Airgetlam

I’d suggest you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

G

gigigrefrathAuthor

Contributor I

Tried that twice already. They were no help. Wanted me to send back to them and give me a coupon to buy a new one. I’m thinking they would fix it and resell it refurbished.

controlav

Lead Maestro

Tried that twice already. They were no help. Wanted me to send back to them and give me a coupon to buy a new one. I’m thinking they would fix it and resell it refurbished.

LOL the Play:3 is way too ancient to be re-sold as a refurb.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

gigigrefrathAuthor

Contributor I

So I’m guessing it just stops playing for no reason because it’s way too ancient?!?!

Airgetlam

I have a pair of PLAY:3s that are working fine, so there is no generic ‘they all stopped working’ thing out there. There is a small computer inside of every Sonos device, it is possible that some part of the electronics inside it have failed, for some reason. Without Sonos support looking at that possibility, there isn’t much we can do here in the community.

Bruce

Stanley_4

Grand Maestro

My Play 3s, about 15 years old, are still working fine too.

I’d suspect an internal fault, rarely user repairable, and take the upgrade offer. You might be happy with one of the new Ear 100s as a replacement.

Sign up

Login to the community