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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5186 Topics
E
emb170flyerContributor I
posted in Speakers
era 300

Sorry but the SONOS badge on the 300….cringe. Maybe if you could have the speaker vertical it would be ok. Seems this one the badge is disproportionate….guess I’m used to looking at my fives….whatya think? Meh, I will get over it. 

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Ken_Griffiths
1 year ago
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the_bart123Contributor II
asked in Speakers
No Google Assistant in Sonos app

Hallo everyone, After DEEP searching internet I did not find any usable information with same problem as mine. So I live in UK so Google Assistant is supported. I have Sonos One Gen 2. EVERYTHING updated to latest possible date. I’ve managed to add Sonos Speaker in Google Assistant app on iPhone - and I even been asked for Sonos login and password. Sadly Sonos Tutorial does not work or even is messed up and confusing. Sonos failed at first point 1. From the Settings tab, tap Services & Voice > Add a Service under Voice. Choose Google Assistant and tap Add to Sonos.-------→ there is no such an option there - “Add Service” is ONLY under Music & Content and there is no such a thing as Google Assistant there - just Music stations - just under “Voice assistant” there is “Add a Voice assistant” and I have just Sonos Assistant only there.

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T
1 year ago
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Nico54Contributor I
asked in Speakers
Retirer enceinte play 5 gen 2

Je souhaite supprimer une enceinte play 5 gen2 de mon système sonos. Comment faire ? 

1651
Airgetlam
1 year ago
M
Mart the FartAvid Contributor I
asked in Speakers
Sonos Era300 installation

Hi Folks, could someone kindly assist please? First and foremost I’m not a ‘guru’ with Sonos although I know my way reasonably around the appi have purchased a pair of Era300’s to replace my now aging pair of play 1s as rears. Regarding the swop over will there be a software upgrade on release date? What I really need please is a STEP BY STEP procedure and in LAYMANS TERMS how to remove the play 1s and add the Era300’s. What may seem second nature to yourselves may not appear that way to myself 😢 and I don’t want to screw it up. I am fully aware of what to do once they are installed 🙂Thank you very muchMartin  

52011
Ken_Griffiths
1 year ago
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RAlexContributor I
posted in Speakers
Play5(gen1) periodic cutout of left speaker in stereo mode for ~10 seconds

After experiencing this problem for months, I just switched from a Bridge to Boost device (w/ downgraded G1 software install with Sonos staff assistance). However, the cutout still occurred periodically, although a 3-16-23 Sonos diagnostic report showed no interference or other errors (1698750761). Based on other Community discussion, interference or slow wireless speeds would seem likely as a cause (also, perhaps consistent with this, the cutout seems to occur more frequently on Spotify premium and CD direct line than Pandora, which has significantly lower streaming quality).Summary of network settings: Sonos devices on Channel 11. Router setup is Verizon Gateway 3100 (set to Channel 6, 20Mhz; 300Mbps max service), with Boost wired connection via coax (MoCa), located on separate floor and same room as Play5 stereo pair. A second router, AX50 (Channel 1, 20Mhz), is located in a separate room and is devoted to wireless home smart devices. Evaluation w/ a network analyzer app confirms no

29210
R
1 year ago
F
FredBinNCContributor I
asked in Speakers
Changed to Eero Mesh, need to need to integrate Sonos

I have an existing cable router/modem. When I added the Eero mesh to extend my wi-fi range I had to identify the Eero with a different name. My iphone now defaults to the Eero wifi, but Sonos only recognizes the old wi-fi, so I have to toggle between two wi-fis to activate my Connect units. Sonos chat and a Sonos tech guy gave me no solutions. The Connect units are wireless. Any ideas ?

21455
106rallye
1 year ago
C
CdoxContributor I
asked in Speakers
compatiblity

Does anyone know if the sonos OS S2 is compatible for surround sound with the new beam or ray or subwoofer?

1024
106rallye
1 year ago
M
maniraptorContributor I
asked in Speakers
Can play5 second generation team with one SL?

Any advice would be much appreciated.

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G
1 year ago
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scottk89Contributor I
asked in Speakers
Speak Pair not Working in AirPlay

Recently my Sonos One Pair has stopped working when using Airplay. The speakers work fine when using the Sonos App. When I try to play music in Airplay I get about a second of music from both speakers and then the sound cuts out on both. On my phone the music shows that it is still playing. I separated the speaks and one of the speakers does not play on Airplay while the other does just fine. I have done a factory reset of both speakers and still have this issue when trying to use the pair. Diagnostics are 919649248

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S
1 year ago
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jonzy63Contributor I
posted in Speakers
Only white flashing on Play 5 (first gen)

I have a Play 5 (first gen) that is not being recognized in the app. I’ve power cycled the Play 5. No luck. I’ve power cycled my wi-fi router. No luck. I’ve connected it via ethernet cable, no luck. I cannot get it to respond in any way and all it does is flash white. I also made sure the updates were performed. Still, all I have is a Play 5 that does not get recognized in the app. Any suggestions?

2673
Airgetlam
1 year ago
M
Mile71Contributor I
asked in Speakers
Router changed - connection is not possible

I changed the router with new vodafone station that Is 2.4/5G. Now it’s impossibile to Connect sonos to the network

1941
Airgetlam
1 year ago
D
davismcgavisContributor I
asked in Speakers
Issues changing network from wireless to wired

Hi - I’ve been attempting to switch my Sonos system from wireless to a wired setup, but having a hard time getting my Sonos speaker to communicate with my router via ethernet.My network is this: Soundbar (living room), Play 1 (dining room), Play 1 (studio), One (kitchen), One (bedroom), Beam (upstairs), Sub (upstairs).I’ve been experiencing random speakers dropping audio for some time now (very frustrating), so I’m attempting to just connect one speaker via ethernet to create a wired network.The problem is when I plug my speaker (Play:1 in the dining room) into the router, it turns the port light on my router orange and there seems to be no data transmission. Looking at “About My System” it’s still showing up as “WM: 1” so still connecting via wireless.  I know this is a good router port as I can use other devices on this port with no problem. I’ve tried resetting and re-adding the speaker to my network, and was able to successfully re-add it to my wireless network, but still can’t con

1281
D
1 year ago
R
RascallieContributor I
asked in Speakers
were to place my 2 era 300

Hi i have a small room 2 x 5 meters were must I put my speakers on the large side? And as stereo?or in the middle of both short sides?And on a table?Thank you for replying 

2021
melvimbe
1 year ago
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mnaylor375Contributor I
asked in Speakers
MP3 player for Ikea Symfonisk bookshelf gen 2

We’ve just purchased two Symfonisk bookshelf speakers for use in our coffeeshop. They work great on our wifi, but I’d like to get a dedicated mp3 player to play playlist instead of using a phone or computer.Does anyone have any recommendations for (and luck with) an inexpensive device that can stream through wifi to the speakers? Thanks!

3442
Airgetlam
1 year ago
S
shainwaldContributor I
posted in Speakers
Workplace security work around

Hello,I recently bought 4 Sonos One SL speaker for our design studio.  Because of security reasons I wasn't aware of the speaker can't be correct to the company wifi.  Has anyone had the same problem or have a clever workaround to connect the speaker?

482
106rallye
1 year ago
C
CLDeakinContributor I
posted in Speakers
Sonos bringing network down

Hello,In case anyone has a network problem, this is my story.My Sonos 4xSpeaker (1), connect:Amp, mini Sub, Sub and playbar all working fine.Go on holiday for 10 days return and home network down all of Sonos, Alexa, light bulbs, computers, iPhones and iPads.  Restart router, no change.  Ring broadband service provider and issue my side.  Disconnect all Ethernet cables from router and WiFi bursts into life.  Connect cable Wi-Fi network performance very poor and things not really working.  Over next few hours, swearing and shouting discover that if I disconnect all Sonos devices network good.  As soon as I add one it’s down.Factory reset one and add it to system home network stays up.  Several hours later having tested every Sonos device, with the exception of the playbar and mini-sub they all needed factory resetting. I have no idea as to the cause or reason but if someone else has a network problem try this.

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C
1 year ago
F
ffjr1405Contributor I
asked in Speakers
IKEA symfonisk unable to connect to WiFi

So frustrated with this product. Every other device I have can connect to my WiFi. Why is this so complicated?

5389
Airgetlam
1 year ago
L
lsudaddyAvid Contributor I
posted in Speakers
era 100 usbc connection

anyone used the 100 as computer speakers? how bad is the lag with zoom or watching videos?

2434
L
1 year ago
J
jldodgeContributor I
asked in Speakers
Registered products not showing in system settings

I recently logged into my app and none of my registered products are showing. In fact, the app says I have no registered products. We setup the registered products 1 year ago and have not changed anything since. How do I recover them?

3382
Airgetlam
1 year ago
M
MrChefDaveAvid Contributor I
asked in Speakers
Works Great! Until it doesn't.

Went out on the boat Thursday came back and sitting on the dock wanted to play music via my iPhone  and SONO to a Play 1 on the dock. I could not get Wifi, (usually I do) so just listened to Pandora at the dock on the iPhone. Came back in the house and started working the issue. Have had other issues with HomeKit and Meross switches. and I have moved routers around etc. This morning I noticed that 3 of my speakers were not found. Tried all the plug unplug etc. One complaint is that SONOs had to run Update required 3 times as I was getting everything reenabled, assume it was for each of the speakers, wish it could have been all at one time. I have a SONOS Net Mesh Network. I have a Boost that I have placed up flat against a window pointing at the dock to get better coverage. What I found today is that sitting at the dock, like Thursday, SONOS will work great but I need Wifi on my iphone to get it started. I am assuming that my SONOS Net Boost is getting the signal to the dock. Is there

1351
buzz
1 year ago
N
Nzb60Contributor I
asked in Speakers
error code 1101 and not playing music

We had to turn power off to our whole house briefly and now Sonos will not play music. Tried rebooting modem and Arc. Tried updating system and get error code 1101. 

27151
Airgetlam
1 year ago
N
new routeurContributor I
asked in Speakers
Beam from 2019 possible on wifi 5ghz ?

Hi, I have a TV sonos beam bought in 2019, ref 1.23.1.10-2.2Is it possible to connect this beam on WIFI 5ghz ??I succeeded to have it connected on WIFI 2,4 ghzThanks for your return

12053
AjTrek1
1 year ago
J
jmsblckhllContributor I
asked in Speakers
How many SONOS speakers can I connect in one room?

Hello all. I’m thinking of purchasing an ARC and SUB with two ERA 300s in the rear. I’m looking for the ATMOS experience plus  superior music from streaming apps and line in from a CD player.My question is what are the max amount of speakers I can connect together in the same room? For instance, could I also add two Sonos ones for side speakers? Or is this overkill?thanks,Jmsblckhll 

194124
AjTrek1
1 year ago
I
ionutContributor I
posted in Speakers
I'm so tired of connections / disconnections with Sonos, considering changing it

I have to say I am dissapointed by the connectvity quality of Sonos. Asking 400 Euro for Play5Gen 2 and using an 802.11a chipset obsolete chipset in it, is not understandable. I had 4 speakers which worked ok-ish, still with a lot of disconnections and conneections back. And then I added 7 more, so now I have 4 x Play5Gen2 and 7 x Sonos One and it is just horrible:sometimes the app will not see all speakers, even if the speakers are actually playing  sometimes the speakers will appear as they need repair, but they will come back to normal randamly sometimes the speakers just randomly disconnect and reconnectIt is a nightmare.Yes, the answer is connect them with ethernet cable but they lose the advantage against Bose. If I need to run cables everywere I will not chose Sonos anymore.  But again, creating a product like Play5Gen2 and using 802.11a chipset it just does not make sense. 802.11a is so old, that my hotspot doesn’t even have it in the list.

30710
Ken_Griffiths
1 year ago
F
FilmschooljefeContributor I
asked in Speakers
Gen 1 Symphonisk lamp doesnt work on wifi but does via ethernet

I’ve reset the lamp several times. Sometimes while plugged into the router and other times not. When I plug it into the router the speaker works with streaming services, when it’s on wifi only nothing works. Still shows up in the Sonos app on wifi and I can control status light and touch controls so it’s somewhat connected, but no streaming services work with it. 

1311
Stanley_4
1 year ago
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