Speakers

For the past several months I have been having problems with the old sonos app. My speakers and connects either dissappear from the list of speakers or they are on the list and don't respond or work at all. The wait time for help is always over an hour.

TV doesn’t play era 300 but plays soundbar and two 100s. What am I doing wrong?

Like the title says… When I am using just one of my sonos speakers everything works great and is snappy. When I group my speakers there’s a very long delay when playing a song, skipping a song, or turning up the volume. Everything is still synced, so I’m not having issues like I’ve seen other people have with delay issues. Everything just takes 5 to 10 or more seconds to respond. I have a sonos move and a sonos play 1. This all started when I added the older play 1 to the system. Individually they both work great. My internet is 1 gig and I have a nice modem and mesh network in my home. I restarted my modem and mesh network this morning, before that gets recommended haha. Also, I’m using Tidal. Thanks for any help.

I have an ARC and surrounds for my TV.  I also have two Sonos Five speakers (stereo pair) for music playback in the same room placed under the ARC.  Listening to music on the Fives sounds much better vs. the ARC, but without subwoofer it sucks.  How can I link the subwoofers to the Fives and ARC at the same time?  obviously, I couldn't play from both at the same time, but there should be an option to at least pair them together. the subs would just connect to the speakers being used.  having to buy more subs to connect to a different set a speakers in the same room is out of the questions.  

Seit dem letzten Software Update habe ich massive Probleme Musik abzuspielen…Ich kann auch meine Musik teilweise in anderen Räumen überhaupt nicht abspielen Was kann ich machen...? Moderator Note - Translation by Google:Since the last software update I've had massive problems playing music...I also sometimes can't play my music in other roomsWhat can I do...?

How many subs can I hook up to my speakers of 14

I assume the ability to access a NAS (where all my music is stored) has been removed. Is this going to be fixed in a future update? Just been away on holiday and now I can’t group any of my speakers. They can all be accessed directly but not grouped. My system comprises 2 x play 1, play 3, Move and Roam that, until the recent App updates have worked seamlessly. Please fix this Sonos team!

Audio flutters on one of my Sonos Ones. 2 others in the same room are fine , so WiFi or interference is unlikely to be the issue . Is there some sort of update or reset option recommended??

Hello, looking for some help guidance insight, a miracle! I have a set of IKEA speakers I bought three years ago have worked very well until this year.I have a vacation house in Italy. I’ve tried to connect them to the TP link Internet in the house. I’ve had 000 luck.I will connect them to the Howes system go through the process and then it says on the app I’m not connectedNone of the speakers show upI factory reset all the speakers there’s eight reconnected everything now three timesI read on Reddit to eliminate the firewall on Link, which I did made no differenceI tried to reconnect for the fourth time no luck now I wired directly into ethernet and it still won’t find the speaker!!!I’ve walked away several times as I was on the brink of taking a hammer to everything!!! LolI have several systems in Sonos for many years. I’ve never had any problem like this. The Italy house has its own account on Settings separate from my USA account. The only difference this year I purchased Skylink,

Hi - anyone have any ideas? My speaker has randomly just stopped working like it’s died. Won’t turn on pretty much or recognise me pressing the button, started by making a weird buzzing noise. Now if I plug it in and turn it on there’s ever so slight feedback but that’s it? Won’t find my phone or anything.. but happened out of nowhere? Very odd. 

I moved my play 5 from one part of the room to another and since then it has sounded terrible

 Hello Sonos community.  I have been having serious issues and difficulties with my Sonos for a long time, and I am desperately hopeful that I can find some solutions here.  I will provide as much detail as possible.  My setup: Two (2) Play 3s, one (1) Roam, and one (1) Connect Amp, which is hard wired to speakers and a record player.  I have had the Play 3s and the Connect Amp for about ten years.  I use the S2 app on my Samsung phone.  We mostly listen to Spotify, but I also have a music library on my computer's hard drive.  We listen to vinyl records as well. Over a year ago, I started having playback issues, where the music would cut in and out, sometimes in one room but not the others, an sometimes all of the rooms at the same time.  It got so bad that we could not listen comfortably at all.  In addition, the responsiveness on the app was generally very slow.  While music is playing, I open the app to adjust the volume or pause, and the song title showing is incorrect (it shows a

I already have this disabled but I'm seeing Sonos headphone ads in the app. On Android OS , app is on the latest app version.

Using the latest app if I try and disable WiFi on any player it comes up with an error on the app saying it failed, the player does actually turn of WiFi but then 30 seconds later it turns it back on again. You can see when it does it by the white flashing light as it changes.All players are hard wired, doesn’t seem to matter what player it is they all do the same thing.All I want to do is disable any chance of WiFi bridging occurring (disable SonosNet). My only option right now seems to be forcing all players to be WiFi direct. Seems silly as there is a cable at each location.Is there something I can do to make the WiFi stay disabled?

Hi, for a couple of days now, my Sonos speakers all of a sudden starts playing by itself. I see that others from time to time is reporting this too and asked for a diagnostic report. My number here is **************.It has been the same Chinese music being played both times. I don’t get this!Happy for some help! Moderator Note: Recorded and removed Diagnostic number, considered private information. Modified in accordance with the Community Code of Conduct.

I need to swivel and I have followed the instructions, trying to loosen the lock collar. But the lock collar is stuck on both my era 300s wall mounts. Is there anything I can to to make sure there is nothing wrong with both(!) wall mounts?

Is it possible to pair a stereo pair (2) Era 300’s with dual (2) Sub Gen3’s? 

Hi,I have Sonos Play 1s in three different groups. Ever since the app updated I have issues. When I open the app 9 times out of 10 it tells me the app needs updating. I hit that button, it checks, tells me it is up to date, and send me back to the app needs updating loop.Rarely does the app open normally and I can get it to play, but if I leave the app, I get sent back to update loop hell and have to turn the speaker off manually.I have tried resetting speakers, reinstalling the app, nothing works. Speakers do work normally from the desktop app just not from the mobile one.Getting very frustrated. I've had Sonos for over a decade and the interface has just gotten worse. I'm seriously thinking about replacing everything with a less problematic make.Any advice?ThanksMichelle 

After updating to latest version my sonos app keeps showing update network… i turned off router and back on again.. updated all sonos products, but after all speakers were updated, the app loops back to saying update all your speakers again… the last update did not fix this issue.. all speakers work just fine but its only the update option that keeps on telling Wifi with a problem exclamation mark icon.. 

I am trying to set up my beam and every seems to be going smooth until the end when it tries to update. I get error code 1101.  I do not see the device as a connected device in the sonos app but it working as a soundbar for the tv.

My ERA100 is no longer connected.  Not connected to app.  No response from Alexa.If I power cycle the unit (unplug, wait a bit, plug back in) it works fine.This has happened several times over the past few week.  What's the problem here?

Wosrt app. Unusable. About send them all back.**Moderator Note: Modified body and subject in accordance with the Community Code of Conduct.*

HiHave an existing system of 4 play 1's and 1 Sonos one.Bought a 2nd hand play 1, factory reset it and attempted to join the existing setup.Added it and it asks to update it and then produces this error.Have since factory reset it several times, tried using ethernet but no luck.I generated diagnostics using this code ***********  Moderator Note: Recorded and removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

Sonos arc system purchased 04/21. Used sonos mounting bracket to install to wall mounted tv.Heard a loud pop and saw that the plastic peg the small spring is attached to broke. Now arc is lopsided hanging from tv. Why a plastic piece in an area of continual stress?  How do I fix this? Without having to buy another $100 mounting bracket for my speaker?

since the new app update i can ne longer listen to bbc through my speaker. when i try adding bbc sounds in the sono app it fails on the last screen and says oops something went wrong. have tried switching wifi on and off.