Speakers

Neither of my Five speakers will play? I see them in the system and my One and Arc play individually and together but the pair of Fives will not. The app automatically switches away from the Fives. I’ve tried unplugging and resetting. I see them on my network but can’t get them to play anything. Any advice? Thank you.   I did update the app and am aware of all the issues with the latest app release. I am asking if anyone knows of a fix for this issue in case it’s not app update related.  Moderator edit: Combined posts

Hi, it seems to be impossible to listen to my sonos system after the upgrade. It either cannot find the components or  it cannot connect. I dropped it.  I now use native Spotify to play music. If it does not get fixed I’ll kick everything out and buy some better stuff

Tried everyting. Rebooted Roam. Rebooted router. Of my 10 Sonos unit this one Roam just won’t update… error 30! forever. And NO use of it now - NO connection. (Now is says error 1001… gosh)Now what? (Also - hate the new app: my 50k plus tracks on my NAS are not accesable anymore - I am appauled - even Sonos fan boys are … silent). Shame on you, Sonos.

I have been using the era 300 since January. Once have I had to reset it since it wouldn’t work.  But the other they it stopped showing up and now it is registered in my app. When I try to register it, it just say that it didn’t work and I should try again later. I have again tried to reset it but still says the same.  This is my diagnostics number: *************Moderator edit: Diagnostic number recorded and removed.

Just ready to factory settings and now after step by step set up my play 5 second gen does not show up in app 

Hi,When switching off an external audio device that is connected with the Line In (Sonos Five Gen2), the speaker responds with a pop noise which is not for the driver, I guess. Is there any way to avoid that except switching off the Sonos?Thanks and BR,SampleBricks

Hi ThereI just updates the Sonos App to 80.0.0.4. Also in the Background it seems that the Firmware of some of the products have been updated from: Vers. 16.1 78.1-51070 to 16.2 79.0-52294 except for the Sonos Connect that stayed at the former FW 16.1 78.1-51070.In return I am no longer able to stream from the connect to any of my speakers and I have several… Any suggestions what I can do to use my beloved Connect?

Hi there!help needed please. i have the arc/sub/suboowfer/ 2 era 100 and w sonos 5. I updated the app on May and everything worked fine until yesterday. i can play music on all of my setup.The issue is it’s just I can no longer group the sonos 5 with the rest of my arc (which is paired with the one and sub).  i tried to turn it off. Turn them all off. No luck.  anyone has an idea. thanks for the help.  Best,bruno

Sonos 5 not updating  

Have just set up our pair of Era 100 in stereo, absolutely love them, only issue is the mic. They are at other side of the lounge and giving voice commands while they are playing music involves SHOUTING commands. We had this issue with the previous pair of One and One SL and in the end we used an echo dot next to were we sit. We have a spare echo dot but for the life of me I can't remember how to set it up, any help or advice would be appreciated.

As the title says, ran an diagnostics report: **********one reason I thought of myself was a wrong time settling on the sonos but I couldn’t find a time setting anywhere  Moderator edit: recorded and removed diagnostic number (identifying information)

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

Please help me get the new app to connect to my existing system 

I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

Trying to set up my Play:1 again. Signed into my account which has the Play:1 registered to it in the Sonos app. Can’t do anything now because the system owner has to sign in. I’ve used this speaker before but not in a few months. Sonos setup never goes smoothly. 

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100.  I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message.  Any advice for potential registration?  

Hi, I have a Sonos Play:1, a Sonos One and a Sonos Move. I have them all set up and can play to each room however I'm unable to join them so that the music plays throughout the house. Whenever I try any combination of them I can the following error: Unable to connect. Try again later  Any ideas?

When i change stations it goes-to a speaker i am not using. Trying to change stations on my roam and it turns on my speaker in the bathroom. Which of course freaks out the person using it.

Hi just downloaded the new app can connect my system up when one of my speakers is connected via the cable but as soon as I disconnect the cable I lose the system connection can’t seem to connect to my new router 

I have an Ikea Synfonisk and recently changed my internet supplier and now I can’t configure it to play on wifi as before. Under “manage networks” there’s nothing there and the WM: Disconnected It will only play if a WLAN cable is connected. Why?please help.   

I would like to setup my sonos era 300 in stereo and to be able to use surround sound.

I have updated to the new Sonos App. It worked okay for a few days and now I have found my Move to have disappeared from my system. I have tried resetting the device multiple times and have also restarted my WiFi Router and still can't get it to show in app. Last night I loaded the app and it appeared for a brief second then disappeared again... Any ideas as to what I can do, or is this a common issue with the update? 

I cannot see the move speakers when I try to read to system  

I have arc/minisub/2 one’s. After de-powering, the one’s would not sound and displayed flashing green. I contacted support and they did something to get them playing and told me to ignore the flashing green. A day later the Ones will not play and have flashing green. I read I should not “factory reset” the one’s. I have powered down everything including router to no avail. Also, in the new app I can not find out if they are even connected to wifi. I am trying to play apple music.

My Play 5 has disconnected itself from my app/ system, I have tried a reset on numerous occasions but nothing..This has happened since the app update, I have had Sonos for 15 years now but starting to think the system is not worth the hassle as it seems very temperamental now..