Speakers

With each new update, we lose previous music options and continue to get funneled towards more subscription based services. We invested heavily in Sonos products- have them in every room.  Now our local radio options disappeared. We can only access them through I <3 Radio and TuneIn, which offers a "90 day free trial". None of these services we are now allowed to play actually broadcast article, track or album info.  This follows the loss of being able to play local files from my phone.  I feel like Sonos has done a huge bait and switch. I regret purchasing the system.  It's great if you want to use it to stream Low res audio. Beyond that, just prepare to hook them up to your credit card and you're set.  I'm super irritated. This seems borderline illegal. 

I am genuinely wondering whether I should just return the Era 100 I bought recently. 1. Have to use the PIN to connect, just refuses to be found on the system.2. Will not connect Alexa Amazon voice service.3. Which I need because the Sonos voice service is dreadful, literally tells me it can't find BBC stations.4. Can't clear the queue, so basically I have to reset after playing ANYTHING/EVERYTHING.5. Customer service is a joke.Any thoughts? Unlucky and it's a faulty unit or is it really as terrible as this? Never had any of these problems with the Sonos One or the previous apps.

At work we use Sonos to play music around the shop. Since upgrading the app I cannot group the speakers. Each speaker can play the same radio station, but there are 6 different streams and different commercial breaks. How do i get the same thing to play in sync now?Also, if i try to update i get told to sign in, but i am already signed in. 

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the systemowner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it. 

I set up sonos Arc and Sub + one*2 last year.I tried reconnect Sonos One last week, then the App said I need to update. But it fails many times and I reset Arc and Sub.The Arc works. It keeps failing again when I tried to connect Sub.I tried reset the Sub, rebooting my router and connect the ethernet cable but the result is same.Does anyone know how to solve this?error code 30 and 1000 

My turntable and Era 100 are Bluetooth paired with no playback issues. When I group my other speakers, the sound cuts in and out every few minutes. The Era 100 however is unaffected. The never happens when I stream music over WIFI, and the speakers are all with a close proximity of each other.Is there a way to resolve this at all?

Sonos connects with Spotify and Apple Music on my iPad, but not on my iPhone and it does not connect with Podcasts or other audio on either my iPhone or iPad. How do I connect them?

For the past several months I have been having problems with the old sonos app. My speakers and connects either dissappear from the list of speakers or they are on the list and don't respond or work at all. The wait time for help is always over an hour.

TV doesn’t play era 300 but plays soundbar and two 100s. What am I doing wrong?

Like the title says… When I am using just one of my sonos speakers everything works great and is snappy. When I group my speakers there’s a very long delay when playing a song, skipping a song, or turning up the volume. Everything is still synced, so I’m not having issues like I’ve seen other people have with delay issues. Everything just takes 5 to 10 or more seconds to respond. I have a sonos move and a sonos play 1. This all started when I added the older play 1 to the system. Individually they both work great. My internet is 1 gig and I have a nice modem and mesh network in my home. I restarted my modem and mesh network this morning, before that gets recommended haha. Also, I’m using Tidal. Thanks for any help.

I have an ARC and surrounds for my TV.  I also have two Sonos Five speakers (stereo pair) for music playback in the same room placed under the ARC.  Listening to music on the Fives sounds much better vs. the ARC, but without subwoofer it sucks.  How can I link the subwoofers to the Fives and ARC at the same time?  obviously, I couldn't play from both at the same time, but there should be an option to at least pair them together. the subs would just connect to the speakers being used.  having to buy more subs to connect to a different set a speakers in the same room is out of the questions.  

Seit dem letzten Software Update habe ich massive Probleme Musik abzuspielen…Ich kann auch meine Musik teilweise in anderen Räumen überhaupt nicht abspielen Was kann ich machen...? Moderator Note - Translation by Google:Since the last software update I've had massive problems playing music...I also sometimes can't play my music in other roomsWhat can I do...?

How many subs can I hook up to my speakers of 14

I assume the ability to access a NAS (where all my music is stored) has been removed. Is this going to be fixed in a future update? Just been away on holiday and now I can’t group any of my speakers. They can all be accessed directly but not grouped. My system comprises 2 x play 1, play 3, Move and Roam that, until the recent App updates have worked seamlessly. Please fix this Sonos team!

Audio flutters on one of my Sonos Ones. 2 others in the same room are fine , so WiFi or interference is unlikely to be the issue . Is there some sort of update or reset option recommended??

Hello, looking for some help guidance insight, a miracle! I have a set of IKEA speakers I bought three years ago have worked very well until this year.I have a vacation house in Italy. I’ve tried to connect them to the TP link Internet in the house. I’ve had 000 luck.I will connect them to the Howes system go through the process and then it says on the app I’m not connectedNone of the speakers show upI factory reset all the speakers there’s eight reconnected everything now three timesI read on Reddit to eliminate the firewall on Link, which I did made no differenceI tried to reconnect for the fourth time no luck now I wired directly into ethernet and it still won’t find the speaker!!!I’ve walked away several times as I was on the brink of taking a hammer to everything!!! LolI have several systems in Sonos for many years. I’ve never had any problem like this. The Italy house has its own account on Settings separate from my USA account. The only difference this year I purchased Skylink,

Hi - anyone have any ideas? My speaker has randomly just stopped working like it’s died. Won’t turn on pretty much or recognise me pressing the button, started by making a weird buzzing noise. Now if I plug it in and turn it on there’s ever so slight feedback but that’s it? Won’t find my phone or anything.. but happened out of nowhere? Very odd. 

I moved my play 5 from one part of the room to another and since then it has sounded terrible

 Hello Sonos community.  I have been having serious issues and difficulties with my Sonos for a long time, and I am desperately hopeful that I can find some solutions here.  I will provide as much detail as possible.  My setup: Two (2) Play 3s, one (1) Roam, and one (1) Connect Amp, which is hard wired to speakers and a record player.  I have had the Play 3s and the Connect Amp for about ten years.  I use the S2 app on my Samsung phone.  We mostly listen to Spotify, but I also have a music library on my computer's hard drive.  We listen to vinyl records as well. Over a year ago, I started having playback issues, where the music would cut in and out, sometimes in one room but not the others, an sometimes all of the rooms at the same time.  It got so bad that we could not listen comfortably at all.  In addition, the responsiveness on the app was generally very slow.  While music is playing, I open the app to adjust the volume or pause, and the song title showing is incorrect (it shows a

I already have this disabled but I'm seeing Sonos headphone ads in the app. On Android OS , app is on the latest app version.

Using the latest app if I try and disable WiFi on any player it comes up with an error on the app saying it failed, the player does actually turn of WiFi but then 30 seconds later it turns it back on again. You can see when it does it by the white flashing light as it changes.All players are hard wired, doesn’t seem to matter what player it is they all do the same thing.All I want to do is disable any chance of WiFi bridging occurring (disable SonosNet). My only option right now seems to be forcing all players to be WiFi direct. Seems silly as there is a cable at each location.Is there something I can do to make the WiFi stay disabled?

Hi, for a couple of days now, my Sonos speakers all of a sudden starts playing by itself. I see that others from time to time is reporting this too and asked for a diagnostic report. My number here is **************.It has been the same Chinese music being played both times. I don’t get this!Happy for some help! Moderator Note: Recorded and removed Diagnostic number, considered private information. Modified in accordance with the Community Code of Conduct.

I need to swivel and I have followed the instructions, trying to loosen the lock collar. But the lock collar is stuck on both my era 300s wall mounts. Is there anything I can to to make sure there is nothing wrong with both(!) wall mounts?

Is it possible to pair a stereo pair (2) Era 300’s with dual (2) Sub Gen3’s? 

Hi,I have Sonos Play 1s in three different groups. Ever since the app updated I have issues. When I open the app 9 times out of 10 it tells me the app needs updating. I hit that button, it checks, tells me it is up to date, and send me back to the app needs updating loop.Rarely does the app open normally and I can get it to play, but if I leave the app, I get sent back to update loop hell and have to turn the speaker off manually.I have tried resetting speakers, reinstalling the app, nothing works. Speakers do work normally from the desktop app just not from the mobile one.Getting very frustrated. I've had Sonos for over a decade and the interface has just gotten worse. I'm seriously thinking about replacing everything with a less problematic make.Any advice?ThanksMichelle