era 300 wall mounts

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I need to swivel and I have followed the instructions, trying to loosen the lock collar. But the lock collar is stuck on both my era 300s wall mounts. Is there anything I can to to make sure there is nothing wrong with both(!) wall mounts?

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Stanley_4

Grand Maestro

Strap wrench set. Amazing grip and let you really apply force with no damage.

Something like this, look for ones that won’t apply spot pressure from the wrench body.

even pressure

https://www.amazon.com/BOA-BOAALI-Aluminium-Strap-Wrench/dp/B00096JDK8/ref=sr_1_26

too much spot pressure

https://www.amazon.com/LIBRATON-Wrench-Adjustable-Plumbing-Layered/dp/B0CB8QVSS9/ref=sxin_14_pa_sp_search_thematic_sspa?th=1

X

XinisterAuthor

Trending Lyricist I

Thanks Stanley, I should get one of those 🙂

But that collar is supposed to be turned with one hand when the wall mount is on the wall and it is obvious that it is not working as it should.

Still I ordered a pair and with some luck they will solve my problem.

X

XinisterAuthor

Trending Lyricist I

Those strap wrences didn´t work out for me, I applied as much force as I felt was safe but still that collar didn´t budge.

Time to get in touch with the support again.

Stanley_4

Grand Maestro

If you couldn’t budge it with them then it is truly messed up.

I find a lot of other uses for the strap wrenches, my sink faucets see them often as I loosen the valve covers to remove build-up and then snug them back down. Beats busted knuckles or scratched faucets.

M

Magick29

Lyricist III

Just got my set of 300 mounts in the mail. Same problem. Will not budge. Has anyone had any luck getting this resolved?

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