Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,132 Topics
  • 22,241 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5132 Topics
SarahDianne
SarahDianneContributor I
asked in Speakers
Wont accept wifi password.

I've reset, and I know my wifi password is correct. The Play 1 speaker starts the set up normally,  then automatically connects to a temporary wifi (even though i am already connect to mine on my device) then asks me to connect to my wifi and enter my password, but it can't connect. My device shows me still connected to the temporary wifi of sonos, when I try to switch to mine it says that it lost connection and ends the setup.

73912
Stanley_4
1 month ago
L
Lone MuskieContributor I
asked in Speakers
Sonos Five will not update

According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc    can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?

1157
Stanley_4
1 month ago
rdr72
rdr72Contributor I
asked in Speakers
merging my new era 300 to my current set up. can i keep everything together?

My system contains: 1 BEAM2 MINI SUB3 SL 1004 ERA 300 (just purchased)Will all this work together? I have a small 1 bedroom home with extremely high ceilings. (24 ft ceilings in the LR)is this too much audio for my space? 

352
Stanley_4
1 month ago
H
HindmasterContributor I
asked in Speakers
Sonos and Google nest compatibility

I have been (happily) using Sonos for years with various WiFi routers, but recently change to Google Nest to increase WiFi coverage.  In doing so, I have lost connection to my Sonos hardware (the Sonos app says “unable to connect”).  Have followed the app trouble-shooting guide but still no connection.  HAs anyone experienced this and/or got any suggestions? 

381
Ken_Griffiths
1 month ago
C
CEJLContributor I
posted in Speakers
Having 2 Play:3 with no chance to be reseted

Problem: I have 2 x sonos play 3 and neither of them will factory reset.  Having changed my router, I had to reset both, but they never went out of flashing amber light (no green!).  Solution. Yes!, I finally connected the speakers, one by one, to the router using an ethernet cable. I made the reset procedure and wait...wait for at least 7 minutes, until green. Then, disconnected the ethernet cable and, after that, added to the system. In one case, an update was applied to the speaker.Great!: I have now both working again.

81
Stanley_4
1 month ago
D
DsChubbaContributor II
posted in Speakers
Cannot find Sonos+Ikea SYMFONISK system after changing Wifi

All I want is to connect my pre-configured speakers to my new modem via WiFi without losing my existing SONOS setup. Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despite

2083
P
1 month ago
A
AdydeeaduliContributor I
posted in Speakers
discount codes

Hello, I would like to purchase a Sonos product and if someone can help me with a discount code, thank you very much.

1373
D
1 month ago
E
EdburgContributor I
asked in Speakers
One SL speakers

Will One SL speakers be damaged if played at 20 degrees to F?

211
G
1 month ago
M
madden69Contributor I
asked in Speakers
playbar bass blowing

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

333
buzz
1 month ago
B
Ben in TaiwanContributor I
asked in Speakers
sub wont flash green

My sub needed to be reset after moving.  The factory reset is not working. It flashes orange but never turns green.  How can I add it to my system ? 

1637
Corry P
1 month ago
D
Danny5190Contributor I
asked in Speakers
2 Sonos line-in adapters?

I have 2 era 300s. Do I need 2 sonos inline adapters to connect them to a turn table?Thank you

592
D
1 month ago
E
El NiñoContributor I
asked in Speakers
sonos one

Ik kan een Sonos one niet koppelen aan andere Sonos speakers. Krijg telkens de melding dat er geen verbinding gemaakt kan worden. De Sonos one kan ik wel alleen laten spelen…Moderator edit:Google Translate-I can't connect a Sonos one to other Sonos speakers. I keep getting the message that no connection can be made. I can let the Sonos one play alone...

292
106rallye
1 month ago
M
MartySimContributor I
asked in Speakers
connecting a turntable to Sonos One

I have a system of 3 x Sonos OnesWhat is the simplest way to connect a turntable to them

1155
Corry P
1 month ago
S
SrvmjContributor I
posted in Speakers
Connecting sonos speakers to Amazon fire tv stick through wifi

Hi, I am intrested to know why Sonos speakers cannot be connected to Amazon fire tv stick through wifi. Sonos is already using the voice assistant ecosystem of Amazon Alexa in their speakers. It would be amazing if,  Sonos bring the feature connecting speakers to Amazon fire TV stick through wifi for seamless and lossless sound output.Any thought on this???  

1592
Stanley_4
1 month ago
K
KlipzContributor I
asked in Speakers
My sonos play:1 won’t connect with my amp and ceiling speakers

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

331
Ken_Griffiths
1 month ago
C
cmjordanContributor I
asked in Speakers
Play:3 won't setup... rejects WiFi password & Ethernet fails

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

562
C
1 month ago
E
EeeyoreContributor I
asked in Speakers
Play 3 refuses to reconnect

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?

1099
E
1 month ago
P
postmanlondonContributor I
posted in Speakers
connection

I can’t reconnect my previously working Play 5 gen 1 and Play 5 gen 2 to my new network!

171
N
1 month ago
J
jhgreerContributor I
posted in Speakers
Speakers keep disconnecting

Recently, my Sonos has been unresponsive. I have gone through all the steps of rebooting each speaker and do get them to mount in the app, but the next time I log on, they are gone. Sonos can’t find them. This has happened 3 or 4 times now. I’m super frustrated. I never had this issue before. Anyone have any ideas of how to get my system working properly again?? I have 2 Play 1, 1 Play 5, and a play bar. I’ve managed to have my TV use the play bar for sound, but the sonos app cannot see it. All the other speakers I can get working for a day and then they cannot connect again.

536
Mr. T
1 month ago
S
s_12Trending Lyricist I
asked in Speakers
removal of a speaker from my system. And, remove the room. S2 app

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

3726
jgatie
1 month ago
G
G94800Contributor I
asked in Speakers
erreur 801 - Update IKEA

J'utilise déjà mon application sonos pour diffuser de la musique dans mon bureau avec une enceinte Ray relié avec une lampe Ikea sonos et cela fonctionne a merveille.  Pour mon domicile j'ai racheté une lampe Ikea sonos. Connexion wifi OK. L'enceinte est reconnue, mais la lampe n'arrive pas a accéder aux mises a jours et l'erreur 801 s'affiche.  Malgré rafraichissement de tout, box internet lampe etc. Rien a faire aucune connexion possible, toujours cette erreur 801.  Aidez moi svp  Merci  Moderator Edit - Translation by Google:I already use my Sonos application to play music in my office with a Ray speaker connected to an Ikea Sonos lamp and it works wonderfully. For my home I bought an Ikea Sonos lamp. Wifi connection OK. The speaker is recognized, but the lamp cannot access the updates and error 801 is displayed. Despite everything being refreshed, internet box, lamp, etc. Nothing to do, no connection possible, still this 801 error. Please help me THANKS

2793
G
1 month ago
D
Dr KJCContributor I
posted in Speakers
sonos era 300

Dear community I am unable to identify center speaker working in Sonos era 300could you suggest that any ways to check waiting for reply

498
MoPac
1 month ago
X
Xcuse-MeContributor I
asked in Speakers
Sonos Era 300 cannot connect to home wifi

My Sono Era 300 just will not connect to Rogers Xfinity WiFi network. Any insight to why? Modem with built-in Auto switch between WiFi 4, 5, 6 and 6e and WPA 2 & 3. 

1213
X
1 month ago
C
CocorascalContributor I
asked in Speakers
My Era 100.

My era 100 will not accept my wifi password. I am with Sky and as far as I know I do not have the option to split my signal. 

544
A
1 month ago
B
Brob1979Contributor I
asked in Speakers
Sonos speakers randomly dropping out then Sonos stopping

Is Sonos working on an update to fix these random drops?  I’ve had Sonos for over 12 years and upgraded all speakers when we moved about 3 years ago. I’ve always been such a Sonos advocate but I wouldn’t recommend this to anyone. What is being done to correct these issues?  This is not a WiFi issue and it is not a latency issue, it is a Sonos latest app update issue that is wrecking the value of the whole system. I’ve been on with Sonos support for over 1.5 hours and they basically gave up. Please help!  

56321
Stanley_4
1 month ago
Terms & ConditionsCookie settings