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Hi, i have 3 sonos one in my living room which have always worked perfectly but suddenly Alexa can't find any music artists, only playlists. So when I say Alexa play Metallica, she just reply i could not find any songs by Metallica. I have an English amazon account, and all my devices have an english adress in the alexa app. I think everything is installed correct. Skills as well are correct installed. Please help me get alexa back to normal.

I have an existing sonos play 1 in the living and got a new sonos one for the kitchen. I set everything up and cant get alexa to control either of the speakers all that well. When i ask it to play in the Kitchen, it says it cant find a device called "kitchen". When i ask it to turn down the volume, it flashes and nothing happens. Or i ask it to play michael jackson on pandora and it says "getting michael jackson playlist, playing on kitchen sonos, sorry kitchen sonos is offline". HELP, Im going crazy.

Hello is it possible to use old subwoofer with amplifier with sonos system ?

I am installing Sonos at another home that I own that is on a different WIFI. Do I need to use a totally different cellphone account as a controller?

Anyone know how to do factory reset for sonos one?

Hey guys, i am looking to buy an Amazon Echo Spot, was wanting to make sure that i can control my Play 1 through the Amazon?

Hi Sonos, I just sold of my $3000 passive speakers + amp only to invest in a pair of Play 5s and I'm truly impressed with the sound quality. I'm blown away. I've listened to Sonos before but since the audio quality was beyond bad I never invested. The Play 5 gen 2 however sets a new standard in your products. Now, I noticed that one of the tweeters turned off when I paired my speakers. Is this because the left and right tweeters are hardcoded to be left/right with the amps or is it because it improves the stereo image. I just wanted to make sure it's not a fault. Thanks! +++ CARRIER LOST

There are a couple threads already related to my question, but no solid fix, or logical answer. I want to click on album view, so that I can see the album art, but sort the albums by artist name. for instance when I click on album, I want to see AC/DC and all of their albums, then Aerosmith and their albums, then the Beatles and their albums... etc... A to Z by artist, but showing the album and cover art for each album. This is how iTunes sorts albums and it is by far the best way possible to view a massive music collection. I spent a lot of money on my Sonos system and this seems like it should be a pretty simple software fix. I absolutely love everything about Sonos, but this is making me very upset! Please help...

Do you have plans to bring out the playbar with Alexa built in anytime soon?

My shuffle and repeat songs icons are greyed out and I cannot use these functions. I am using a MacBook Pro. I've never had this problem before. Any ideas on how to fix this? I like to shuffle my playlists.

Hi All... I just installed the Sonos controller on my new iPhone 8. First time I have ever had an iOS device. When I connected the Sonos app to Spotify, it automatically connected to an account (required no login). Unfortunately it connected to the wrong account. It appears to be my son's Spotify account. I have never logged into his account before, ever, on any device I own so not sure why it would connect to his. I also connected to Pandora and it found my Pandora account without issue (never required a login) here either. I have the Spotify app installed on the same device and it is logged into my account correctly. I cannot find a setting anywhere to change this. Any help would be appreciated.

Does voice controls with Sonos work in china ?

I am currently building out a fitness studio. In order to keep our neighbors reasonably happy, I will be using numerous speakers throughout vs. fewer larger speakers so that I can keep the volume of each speaker low and still distribute sound to my clients. I would like to make Sonos the core of my system. However, my land lord has donated 6 JBL Control 65 P/T 8ohm pendant speakers and an amplifier (Crown 1160MA) for my use. Although I would love to keep it simple and use all Sonos ones, both she and her architect are encouraging me to use the pendant speakers to control the direction of sound (and possibly not have speakers mounted on the walls of the adjacent neighbors). If I utilize the 6 pendant speakers I would probably still need 6 or 8 Sonus ones for the exterior walls. Because numerous different trainers would be coming in to use the music system I hope to keep it as simple as possible. My questions: 1) This speaker setup (6 wired 8ohm speakers and 6-8 Sonus 1's) could

I have 2 Sonos Ones (as well as a few play:5s). However, Alexa keeps forgetting how to work them. I can use Alexa for the general non-Sonos stuff, but I'll regularly say "Alexa, play" to resumse playback and I'll be told I have to enable the Sonos skill. This skill is enabled. Yesterday I had this problem and disabled the skill, re-enabled it and it worked again for a bit. But today it's lost it again. I've had this before as well. It seems pretty unreliable. I had one Sonos One to start with and ended up just not really using the alexa skill because it seemed easier to just go into my pocket, get my phone out and play or pause it there. But now I have a 2nd one I'd quite like it to actually work as advertised. (I bought the 2nd with the understanding that this is still in its infancy so is likely to improve in time, but I also wanted to expand my Sonos a little anyway so the voice support wasn't a deal breaker.) Is it possible to get this to work consistently?

Can anyone help me in getting Alexa on the sonos one to connect with spotify, I keep getting a message back saying it is off line???? All other aspects of Alexa seem to be working well.

Hi all. I’ve searched and searched but can’t find an actual fix for the problem with the Samsung universal remote. Thought I’d ask the hive to see if someone can point me in the right way. Tv- Samsung qled q7 65 Remote - universal remote Problem - I have my remote working perfectly with live tv and the volume and mute functions work beautifully. I have an Nvidia Shield connected via HDMI. My issue is that I can’t control the volume with the tv remote when I’m watching media through the shield. Note- before I added the Playbar, the remote was able to control tv volume. After the Playbar connection- I just get a pop up saying the audio is connected by optical cable BUT no change in volume. Is there a work around? I’m really sorry if there is a fix that I’ve not been able to find! Thanks heaps in advance. Cheers

I have 3 play:1 in my house and yesterday i bought a sonos one because the store said it was going to work with play:1 but when im trying to connect it dosnt work... Is it going to work or do i have to go back and turn it back and buy play:1 ???

Hi there, Sonos newbie hear, so please be gentle! Does anyone know when the Sonos app will be updated to allow application of True Play from an iPhone X? Many thanks for any help and Merry Christmas!

I have two play 5 set up in stereo. Vertical orientation. They sound great but sometimes I want to drop the volume without opening the app and they just don’t respond.

Am I correct in saying that if your TV does not support DD5.1 pass through with HDMI (the majority of TV's) then you will only get PCM Stereo with HDMI ARC on the Beam? Cheers.

hi all, Just completed my renovation and got my new sonos system set up. i have 2 question here. 1) i cannot get the LG remote control to control SONOS playbar and sub volume. My tv set is LG 75UK6500PTB 75 IN ULTRA HD 4K SMART LED TV. can pls advise? 2) i have a play 5 in my masterbed room. my tv set is LG 43UK6320PTE 43 IN ULTRA HD 4K SMART LED TV. i have gotten Logitech Bluetooth Audio Adapter to convert my play 5 but i cant seem to make it work.. Can someone pls assist?? Thank you so much

Owner of 2 x Sonos Play 1s & Sonos Sub. Bought an LG OLED55E7N on Black Friday last year at a bargain price. TV has a decent builtin soundbar, but can't make use of the surround Play 1s & Sub, which seems a shame. Would you consider the Sonos Beam so can take advantage of a 5.1 setup with the Play 1s & Sub, & disable the builtin soundbar?

Hi guys, I have a pair of Sonos Play 5 ( 1st generation ) speakers in my living room. I am planning to buy the upcoming Sonos Beam but I have one question. Can I use my Sonos Play 5 speakers, which just happen to be on the bookshelf behind me when I'm watching TV ( which to my mind is just the ideal position for them for the surround effect ), both as surround speakers with the Beam when watching TV and after turning off the TV use them again as the main stereo speakers for music without having to do a speaker reset and a Truesound calibration every time ?

Hello I currently have 2 sonos one, and I am considering buying the beam as well. One key thing for me would be if I can combo both my Sonos One and my beam to use with my TV. Will that compatibility be possible?

Exactly as the title suggests. IPhone running the latest IOS, sonos app updated this morning, still can't use trueplay.