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Paul J M
Contributor I
September 5, 2018
Answered

Sonos One Alexa & Radio.com

  • September 5, 2018
  • 4 replies
  • 550 views
I have a Sonos One with Alexa. Recently (August 1st) several local radio stations left TuneIn Radio and went to Radio.Com. I added Radio.Com to Sonos. For several days I was able to ask Alexa to play a particular station on Radio.Com, and it would play. Recently when I would ask her to play a station on Radio.Com she would first say something to the effect of "I see that you have Radio.com, would you like to open it? After saying "Yes" she would ask for the station and after I gave the Call Letters, it would start playing. Now, however within the past couple of days, she will say "Playing KRLD on Radio.com", then there is silence. Nothing plays. I have tried different Radio.com stations with the same result. She always says "Playing XXXX on Radio.com, but then nothing plays. Yet, I can go to my Sonos app and it shows that it is connected to Radio.com but nothing is playing on any of my Sonos speakers, including the Sonos One with Alexa. Yet if I connect with the Sonos app, those stations will play. Any suggestions?
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    Best answer by jgatie
    That's because Radio.com is currently unsupported in the Sonos Alexa skill.

    4 replies

    bregal
    Lyricist I
    September 6, 2018
    Same issue, Alexa repeats my command to play xxxx station correctly....and then nothing happens. wtf
    jgatie
    jgatieAnswer
    September 7, 2018
    That's because Radio.com is currently unsupported in the Sonos Alexa skill.
    iannj
    Lyricist I
    September 13, 2018
    This is also the case with TuneIn radio. I guess it's an issue for Amazon Alexa team to sort out with Sonos. Does anyone know if there a work-around or any solution coming in the near future?
    iannj
    Lyricist I
    September 18, 2018
    I retract my last statement. I have got it working now. I had to log into the Amazon.com site via the desktop browser and remove the Alexa connected devices, then connect them again via the Alexa app. This seemed to iron out the issues with Alex and Tunein. Maybe that's worth trying for other Alexa/Sonos/* app services.
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