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Olstar
Contributor I
October 5, 2017
Answered

Stops after one song

  • October 5, 2017
  • 41 replies
  • 6754 views
Updated my Play 5 and link to Alexa dot but will only play one song, even after forgetting all devices, still only one song?
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    Best answer by Keith N
    Olstar & mw2252:

    Thanks for reaching out to us about this. We are currently gathering more information on this issue to get to a resolution as soon as possible. Does this happen on any other music service? Pandora, for example. Have you also tried disabling the skill then re-enabling the skill in the Alexa app?

    41 replies

    Keith N
    Keith N
    Sonos Staff
    October 5, 2017
    Hello there, Olstar:

    Happy to help in any way I can. Mind starting us off with a diagnostic report of your Sonos system? This will help to give us some insight to what exactly is going on. Be sure to reply with the confirmation number it gives at the end. Much appreciated.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    varsas
    Trending Lyricist I
    October 6, 2017
    I'm having the same problem. When asking for an artist, Alexa states that she'll shuffle a list; this comes from Prime Music. However after 1 song the music stops and no queue appears to be in place according to the Sonos app.
    jgatie
    jgatie
    October 6, 2017
    I'm having the same problem. When asking for an artist, Alexa states that she'll shuffle a list; this comes from Prime Music. However after 1 song the music stops and no queue appears to be in place according to the Sonos app.

    I would follow the Sonos reps advice and submit a diagnostic. Reply with the reference numbere here or you can post your issues and the reference number to the beta feedback page here:

    https://sonos.custhelp.com/app/beta
    OlstarAuthor
    Contributor I
    October 6, 2017
    Thanks sent diagnostics confirmation number is 7923694
    OlstarAuthor
    Contributor I
    October 6, 2017
    Hello there, Olstar:

    Happy to help in any way I can. Mind starting us off with a diagnostic report of your Sonos system? This will help to give us some insight to what exactly is going on. Be sure to reply with the confirmation number it gives at the end. Much appreciated.
    Thanks sent diagnostics confirmation number is 7923694
    mw2252
    Lyricist II
    October 15, 2017
    Hi . Having same issue. Only plays one song and has trouble stopping playback. I have a hard wired internet connection into a play one. Some comments suggest this may be an issue? Diagnostics submitted 7957919. Thanks
    Todd_7
    Contributor I
    October 16, 2017
    honestly, after all the waiting, the "first quarter of 2017" release of this integration is completely underwhelming.
    I anticipated Spotify would be part of it, but not yet... keep waiting... soon...
    I suppose I will wait for the release to come out of beta and then move on if it isn't a whole lot better. if it remains as glitchy as it is today, I'm out.
    jgatie
    jgatie
    October 16, 2017
    honestly, after all the waiting, the "first quarter of 2017" release of this integration is completely underwhelming.
    I anticipated Spotify would be part of it, but not yet... keep waiting... soon...
    I suppose I will wait for the release to come out of beta and then move on if it isn't a whole lot better. if it remains as glitchy as it is today, I'm out.

    The "first quarter of 2017" nonsense is a myth, a misinterpretation by the press. The actual press release (see link), and every official statement by Sonos after, stated "with general availability in 2017".

    http://press-us.sonos.com/134980-sonos-with-partners-and-industry-leaders-ushers-in-new-era-of-connected-home-listening

    Also, Sonos was dependent on Amazon releasing their API for 3rd party speakers, which was not officially released until late last month. Without this API, there was nothing Sonos could do. This was a joint effort, with at least half the work being on Amazon's timeline.
    Keith N
    Keith NAnswer
    Sonos Staff
    October 16, 2017
    Olstar & mw2252:

    Thanks for reaching out to us about this. We are currently gathering more information on this issue to get to a resolution as soon as possible. Does this happen on any other music service? Pandora, for example. Have you also tried disabling the skill then re-enabling the skill in the Alexa app?
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    stevenic
    Contributor I
    October 17, 2017
    This is the same basic issue I'm seeing as well. You can add devices and it works for one song. It will then never play a song again in that zone or any other zone.
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