Stops after one song

stevenic,

Perhaps you would be so kind as to submit a system diagnostic, and post the number here, for the folks at Sonos to look at?

stevenic,

Perhaps you would be so kind as to submit a system diagnostic, and post the number here, for the folks at Sonos to look at?

My diagnostics number is: 7967100

And yes... I've tried disabling and re-enabling the skill. Same issue.

Yea, better to let Sonos look at the diagnostic. You've done all the things I'd have recommended already.

I suspect it gets more complex from here, since the diagnostic only has data from Sonos' side of the issue, so if the problem is somewhere in the Alexa universe, they wouldn't be able to see it in the Sonos logs. They'd only see what Alexa sent to Sonos as a command to actuate on.

Good luck!

My issue is a bit more involved. It just started working somewhat reliably in one zone but still doesn't work at all in any of my other 4 zones. It's totally crazy.

Well, we'll find out when Sonos responds to the diagnostic!

stevenic: Thanks for the diagnostic. As you may have seen in the thread we are currently gathering information on this problem. It seems that report was incomplete or corrupt. Would you mind submitting another? Also, does this happen on Amazon Music, Pandora or both? Since re-enabling the skill, have you re-discovered your devices?

Hi. Yes I have disabled and re enabled the app. And I have turned it all on and off. The issue is with amazon music . Im not sure what pandora is? Tune in plays continuously but again will not stop on command through alexa.

Hi. Yes I have disabled and re enabled the app. And I have turned it all on and off. The issue is with amazon music . Im not sure what pandora is? Tune in plays continuously but again will not stop on command through alexa.
We want to verify that we are disabling and enabling the Sonos skill in the Alexa app and not simply closing the app and re-opening it. Since re-enabling the skill, have you rediscovered your devices? At times after re-enabling the skill, the speakers will need to be re-discovered in the Alexa app in order to be found.

Since you have disabled and re-enabled the skill, please replicate the problem and send us another diagnostic to take a look at the errors coming up. We need to see if the errors given internally are the same. Much appreciated.

7972271 here are the new diagnostics . I understand disabling vs closing the app. I have disabled it again and can confirm the glitches are still present. Alexa will play music on a speaker but wont stop the playback as she thinks it is a camera device on that command and will only play one song and therefore will not skip to the next track either. Thanks

Thanks for the diagnostic and your patience with this, mw2252. At this point, we want to gather more information to get this escalated up to our senior technicians. I'll send you a PM in a moment with some of the details we will need to build the ticket.