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Olstar
Contributor I
October 5, 2017
Answered

Stops after one song

  • October 5, 2017
  • 41 replies
  • 6754 views
Updated my Play 5 and link to Alexa dot but will only play one song, even after forgetting all devices, still only one song?
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    Best answer by Keith N
    Olstar & mw2252:

    Thanks for reaching out to us about this. We are currently gathering more information on this issue to get to a resolution as soon as possible. Does this happen on any other music service? Pandora, for example. Have you also tried disabling the skill then re-enabling the skill in the Alexa app?

    41 replies

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    Anonymous
    October 22, 2017
    I'm having similar issues. Sonos stops playing from Amazon Music after 1 or 2 songs. It seems it doesn't matter whether I start playing via Alexa (Echo Dot) or via the Sonos App for iPhone. I initiated Amazon Music via Alexa, but when the music stops after one or two songs, I went to the Sonos App and pushed next, and then Sonos played another 1 or 2 songs before stopping. As someone else noted somewhere, In the Alexa Web app it seems that the music continues to play, and if I push next music comes out of the chosen Sonos loudspeaker.

    Diagnostic no.: 7988323

    Looking forward to a solution.
    Keith N
    Keith N
    Sonos Staff
    October 23, 2017
    Hello there, jakobjul: Thanks for the diagnostic report and for reaching out to the Community. Have you tried disabling and re-enabling the Sonos skill in the Alexa app? We have had many customers report that this should get things back working as intended. Let me know if you find this helpful.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Anonymous
    October 23, 2017
    Hi Keith,
    I followed the steps you proposed to others, meaning disabling, enabling and re-discover. Alexa runs in German and Sonos in English.
    Keith N
    Keith N
    Sonos Staff
    October 24, 2017
    Thanks, jakobjul. I noticed you have a couple other music services. Does this only happen with Amazon Music or do you experience this on Apple Music or Deezer? We may need to start collecting screenshots of the complete Groups and Devices list in the Alexa app to get to our Senior Technicians. If so, would you mind sending me a PM and I'll go over what exactly we need?
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    dingcuppie
    Enthusiast I
    October 25, 2017
    HAD, the same problem.

    Was on the phone with Tech yesterday for about a half hour. Here’s how we fixed it:

    1. Open your Alexa app
    2. Go to Skills, Open the Sonos skill and disable it.
    3. Once Skill is disabled, re-enable it and follow the steps to hook up to your Sonos account.

    Should start working again as designed.
      Mark T.
      Lyricist I
      October 28, 2017
      I'm having similar issues. Sonos stops playing from Amazon Music after 1 or occasionally 2 songs.
      I'm using the Alexa Skill and issuing the command to an Amazon Echo.
      It does it with Amazon Music Unlimited or Pandora. Interestingly if I issue the command to play a radio station from TuneIn - that's stays up. Must be a constant stream..

      If I use the SONOS app on my iPhone to just play the music service - all works fine.

      I've tried disabling, enabling, skills - multiple times - no workee

      Diagnostic: 8016070
        Keith N
        Keith N
        Sonos Staff
        October 31, 2017
        Hi there, Mark T.

        Thanks for posting and welcome to the Community. If you are still having problems after removing the skill and re-enabling the Sonos skill in the Alexa app, I'd invite you to give our technicians a call to troubleshoot this in real time. Our contact information can be found here: www.sonos.com/contact - We are currently collecting information regarding issues like this. Thanks again for your patience.
        Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
        Mark T.
        Lyricist I
        October 31, 2017
        I got it working. Actually went into the Alexa app and deregistered the Sonos devices. That in conjunction with disabling and reenabling the skill finally got it working.
          mw2252
          Lyricist II
          November 15, 2017
          Finally got it working. Disabling skill did not work for me . I had to rename my alexa . I removed my initials from the start of the name which I think is the default . So now just called alexa. Now sonos integration working well. There was no similar device name but it didnt like the multiple words and letters I guess
            p140748
            Lyricist I
            November 19, 2017
            I am having the same problem. my diagnostics confirmation number is 8105880
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