Stops after one song

I'm having similar issues. Sonos stops playing from Amazon Music after 1 or 2 songs. It seems it doesn't matter whether I start playing via Alexa (Echo Dot) or via the Sonos App for iPhone. I initiated Amazon Music via Alexa, but when the music stops after one or two songs, I went to the Sonos App and pushed next, and then Sonos played another 1 or 2 songs before stopping. As someone else noted somewhere, In the Alexa Web app it seems that the music continues to play, and if I push next music comes out of the chosen Sonos loudspeaker.

Diagnostic no.: 7988323

Looking forward to a solution.

Hello there, jakobjul: Thanks for the diagnostic report and for reaching out to the Community. Have you tried disabling and re-enabling the Sonos skill in the Alexa app? We have had many customers report that this should get things back working as intended. Let me know if you find this helpful.

Hi Keith,
I followed the steps you proposed to others, meaning disabling, enabling and re-discover. Alexa runs in German and Sonos in English.

Thanks, jakobjul. I noticed you have a couple other music services. Does this only happen with Amazon Music or do you experience this on Apple Music or Deezer? We may need to start collecting screenshots of the complete Groups and Devices list in the Alexa app to get to our Senior Technicians. If so, would you mind sending me a PM and I'll go over what exactly we need?

HAD, the same problem.

Was on the phone with Tech yesterday for about a half hour. Here’s how we fixed it:

1. Open your Alexa app
2. Go to Skills, Open the Sonos skill and disable it.
3. Once Skill is disabled, re-enable it and follow the steps to hook up to your Sonos account.

Should start working again as designed.

I'm having similar issues. Sonos stops playing from Amazon Music after 1 or occasionally 2 songs.
I'm using the Alexa Skill and issuing the command to an Amazon Echo.
It does it with Amazon Music Unlimited or Pandora. Interestingly if I issue the command to play a radio station from TuneIn - that's stays up. Must be a constant stream..

If I use the SONOS app on my iPhone to just play the music service - all works fine.

I've tried disabling, enabling, skills - multiple times - no workee

Diagnostic: 8016070

Hi there, Mark T.

Thanks for posting and welcome to the Community. If you are still having problems after removing the skill and re-enabling the Sonos skill in the Alexa app, I'd invite you to give our technicians a call to troubleshoot this in real time. Our contact information can be found here: www.sonos.com/contact - We are currently collecting information regarding issues like this. Thanks again for your patience.

I got it working. Actually went into the Alexa app and deregistered the Sonos devices. That in conjunction with disabling and reenabling the skill finally got it working.

Finally got it working. Disabling skill did not work for me . I had to rename my alexa . I removed my initials from the start of the name which I think is the default . So now just called alexa. Now sonos integration working well. There was no similar device name but it didnt like the multiple words and letters I guess

I am having the same problem. my diagnostics confirmation number is 8105880