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Olstar
Contributor I
Oct 5, 2017 9:27 PM UTC
Answered

Stops after one song

Updated my Play 5 and link to Alexa dot but will only play one song, even after forgetting all devices, still only one song?
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    Keith N
    Keith NAnswer
    Sonos Staff
    Oct 16, 2017 10:12 PM UTC
    Olstar & mw2252:

    Thanks for reaching out to us about this. We are currently gathering more information on this issue to get to a resolution as soon as possible. Does this happen on any other music service? Pandora, for example. Have you also tried disabling the skill then re-enabling the skill in the Alexa app?
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    jhunder
    Contributor I
    Nov 20, 2017 3:55 AM UTC
    I am new to Sonos. I only play one or two songs from Amazon and it stops. Pandora does the same thing. My diagnostic number is 8106994. Please help. I tried disabling the skill, redoing it, rebooting the phone with Sonos app on it (which was actually necessary at one point in the setup to allow Sonos to sign in to my Amazon account), etc. Nothing has fixed it.

    Thanks for helping,

    Joe
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    Keith N
    Keith N
    Sonos Staff
    Nov 20, 2017 8:56 PM UTC
    p140748 & jhunder: Thank you for the diagnostic reports. If none of the above solutions have helped you I would recommend giving our technicians on the phone a call to troubleshoot this in real time. Our contact information can be found here. Much appreciated.
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    levibrandriss
    Lyricist I
    Nov 26, 2017 11:44 PM UTC
    Same issue. Started after hooking up Sonos 1 into preesnblishes Sonos system of 7 speakers working flawlessly for years. Submitted diagnostics 8137443
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    timr1
    Lyricist I
    Dec 9, 2017 9:51 PM UTC
    Having same issue, will stop playing after 1 or a couple of songs. Using Pandora. Unhooked my Alexa. Random and can't seem to figure out any specific pattern. Losing steam with Sonos. Sigh.

    Submitted diagnostic 8196326
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    whsbuss
    Trending Lyricist I
    Dec 10, 2017 2:19 PM UTC
    I got it working. Actually went into the Alexa app and deregistered the Sonos devices. That in conjunction with disabling and reenabling the skill finally got it working.

    Not for me. Completely removed all Sonos apps, Alexa skill, deregistered on Amazon, etc. Not only does it play one song and stop, asking "Alexa, play shuffled station on Pandora" returns the right info but it never plays anything. The only way I get it to work is thru the sonos app on iOS. I'll try a return at best buy once more, then I'm done.
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    whsbuss
    Trending Lyricist I
    Dec 11, 2017 4:52 PM UTC
    Just exchanged at Best Buy and the same thing happens. What can we expect some feedback on this?
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    aperlman
    Contributor I
    Dec 12, 2017 9:56 PM UTC
    I'm having the same issue. This is very frustrating. The issue appears to be tied to Amazon Music, Spotify as default seems to work fine
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    whsbuss
    Trending Lyricist I
    Dec 12, 2017 10:01 PM UTC
    Mine is TuneIn, iHeartRadio and Pandora. Works fine from the app, just not via Alexa
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    nickbull
    Lyricist III
    Dec 30, 2017 10:10 AM UTC
    This problem suddenly occurred with my Alexa /Sonos setup after weeks or working perfectly. I resolved it by disabling the Sonos skill, then closing the Alexa and Sonos apps (in fact I closed every app my phone was using), then restarting the Alexa app, enabling the Sonos skill and rediscovering devices. All worked fine after that.
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    yunker17
    Lyricist I
    Feb 10, 2018 6:01 PM UTC
    I am having issues as well I have two diagnostics codes 8477904 and 8477906
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