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I have just received two Sonos One speakers. I set them up in the Sonos iOS app and then in the Amazon Alexa app. All seemed to work well. I created a group in Alexa in order to play the same music on both speakers. When I request Alexa to play music on group "Sonos" (the name of the group I set up), only one speaker plays. If I use the Sonos app to group the two speakers, the music plays on both as expected. I would think I could tell Alexa to "Play music" on any single speaker and it would play on that speaker. If I tell Alexa to "Play music on Sonos" it would play on both the speakers within that group. Is this a known issue?

Just installed the latest update, maybe a few months work, and Alexa has stopped working. The mic light is white but she doesn’t respond or pause playing when you make a request. Tried removing the Sonos skill from the Alexa app & re-adding with no success. Please help?

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I haven't been able to complete tuning (too many people in my summer place!) but vocals and system chimes and beeps are distorting on my new Beam. Is this normal before tuning or might I have a bad speaker inside the unit?

My Beam is connected through ARC and works fine with the TV. However, if I switch to playing music via Amazon of apple my tv remote no longer controls the beam’s volume and I have to use the app or voice controls. Is this by design or is there a way to change this?

Hi, I've just setup an Alexa-group with my different Sonos speakers, Kitchen, Livingroom and Dining room. I've named the Alexa group "All speakers", and set all the Sonos Speakers as preferred speakers. This works fine as I can play the Spotify music on all the speakers by saying: "Alexa, play music on all speakers". But I still cannot change the volume on all the speakers at the same time. When saying "Alexa, raise the volume on all speakers", it only raises the volume on one of them. I can raise the volume by telling Alexa to do that room by room. But that is not fast enough. I always need to pick up my phone and open the Sonos App in order to change the volume on all speakers at the same time, which kind of takes the edge off using Alexa as the controlling device for my Sonos Speakers. I know that it has been a problem to change the volume on multiple sonos speakers previously through Alexa, but I'm wondering if that is possible now with the new Alexa grouping? In that case

Apologies if this has been covered elsewhere but I am new to the idea of on-line communities so am a 'learner driver' and couldn't find an answer to my problem by searching... I have an Amazon Echo Dot and a Sonos Play 1 speaker. My Echo Dot is linked with the Sonos speaker with the Sonos skill on Alexa. I have opened a subscription to Amazon Unlimited Music on my Echo Dot only - single device subscription. I can stream Amazon Unlimited Music (Playlists, tracks, albums etc) to my Echo Dot, playing through its own speaker / through a Bluetooth connected speaker / through a cable connected speaker. I can stream my Amazon on-line 'My Music Library' (ie music which I have purchased from Amazon) to all of these AND to my Sonos speaker. I can't stream any Amazon Unlimited Music to my Sonos speaker, even though I have a subscription service. I cannot understand why I can play this music service on any speaker other than the Sonos..! I have raised this with Amazon customer service

Thinking of trying optical to help with the lip sync issues I have with my Sky Q STB and LG C8 TV. Will I notice any difference in sound quality?

I seem to be one of a number of Sonos owners who is having trouble with the latest controller update to 9.3. Some controller devices seem to have achieved a 9.3 update however, all my PC and ipad and android phone devices still start up with a request to update everything. The only way I can partially access my Sonos system is overriding the update and click on 'continue using controller'. This only shows some of the rooms being available for use as other rooms are greyed out and inaccessible. However, even trying to use the Sonos system this way, all media sources keep cutting out after seconds/minutes for a short time. I have submitted a diagnostic report 879747506. Nothing has changed on my system for several years. Nothing has been moved etc. A similar problem occurred a few years ago which was also most frustrating and it took Sonos to release an update 'fix' before my system returned to normal. Any help?

I have several sonos speakers throughout my house. Before the update I was able to group my speakers in my Sonos app (example: TV room) and tell Alexa to play music in TV and it would play on all the speakers that are grouped with TV room. Now when I say play music on TV room it only plays on the one speaker. How do I get Alexa to play on multiple speakers with one command?

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Hi, I have two Play 1 speakers which I control with an Echo dot. The speakers are called 'Conservatory' and 'Everywhere' and on the Sonos app I have grouped the two speakers into a 'room'. This allows me to say 'Alexa Play Music Everywhere'. Recently I have found frequently the room (group) loses its setting (two to three times day at least). Sometimes it can be playing music fine then when you ask Alexa to play a different song the grouping is lost. It is probably worth adding that one of the speakers (Conservatory) uses a Wifi access point (with the same SSID). The Sonos speakers are set to automatically update. The speakers have only recently started de-grouping in the last few weeks, is anyone else having this issue or have I set it up wrong? Any help appreciated! Gruss

I would like to have continuous music playing - like cox cable music for 24 hours or more. I don't want to leave my computer or phone on the entire time. Do I have any options with Sonos???

Hi I have a 5.1 setup (Playbar, sub and two PLAY:1) and a Philips 55POS9002/12 TV. All of a sudden, TV-sound starts stuttering when TV sound is set to Multichannel or Multichannel (Bypass). When in Stereo, sound works. I have had this setup for months without any issues, but I believe the problem was introduced with the latest SONOS update :-(. Does anyone else have this problem? Thanks in advance. /Michael

Wondering if someone can please explain what I need to do to get Dolby digital setting on my samsung tv. The Dolby digital option is greyed out and won’t let me change to anything only thing it allows me to select is pcm. I’m using a beam and 2x play ones in the about my sonos section of the app it says my audio input is stereo. There doesn’t seem to be a way for me to change my tv settings, when I try and change them on my Xbox it says to make sure my receiver is able to support (5.1 uncompressed) and when I change my sky a settings to Dolby digital the sound from the soundbar stops. I seem to only be able to receive stereo with this beam and it’s very frustrating

My new Sonos Beam is connected to my TCL TV with a HDMI Arc. I've then installed Amazon Alexa on my beam. If my TV is turned on, and I say : 1. "Alexa, turn [b]off[/b] TV", she responds with "OK" and IT WORKS 2. "Alexa, turn [b]on[/b] TV", she responds with "OK" and IT WORKS 3. If I wait 2-3 minutes with my TV turned off, and then tries to turn it back on with Alexa, she responds "OK" but nothing happens. I then have to turn the TV on manually. She responds perfectly with any other commands I give her, regarding Spotify etc. But there seems to be some kind of problem between Sonos beam/Alexa and my TCL TV. Does anyone know about this problem, and a possible solution? Greetings, Alexander

Adjusting the volume on the Sonos app while playing music will also adjust my iPhone ring volume. How do I separate the volume control as such that the speaker volume control is independent?

I am getting a new tv, will my sonos playbar, sub, 2x play 1 be able to 5.1 with this tv please? Cheers Ridd

I can save a combo of Spotify and amazon music songs in my que as a named que. but how do I bring it back to use later? I only see “clear queue” and “save queue” as options.

I've sold our Boost and Sonos speakers but they are associated with my email address. How can I delete my account so the new owners can create their own account? I don't want to just change the email to theirs because our usage data would be visible. I can't make changes via the App because I no longer have the Sonos equipment.

Hi, Today i received my second play 1 and i installed them as surround together with the beam. Here is the situation. My tv: Samsung UE48H6400 I use the shield tv for watching tv (iptv), netflix and kodi. Shield tv -> HDMI 1 Sonos Beam -> HDMI Arc When i watch something through netflix i do not get a surround sound. When i check about my sonos it says silence. Can anyone help?

I have a pair of Play:5's (gen2) that I use a a stereo pair for listening to music and I have a Playbar attached to the TV that I use for normal TV viewing. On occasion of watching a movie (a couple of times per month), I would like to use the Play:5's as a Surround Sound pair attached to the Playbar. This will involve me physically moving them and re-configuring them within Sonos (so it is not something I do often), but how do I go about doing this (ie un-configuring the stereo pair and re-configuring them as Playbar Surrounds) and then also putting them back as a Stereo pair afterwards? Rgds Gary

I just purchased a complete surround system with a playbase, sub and pair of ones. My TV is an older 65" Panasonic Elite with 2 HDMI ports. I have Direct TV and an Apple TV I am trying to use and both are connected to the 2 HDMI ports. It does have an opitical port so I thought it would connect pretty easily. Following the connection process, I get video but no audio from the Sonos. The only way I could get audio is going directly into the satellite box with the optical and it works fine. The problem is, I cant use the apple TV that way. I am not sure if the optical port isnt working, or if there is another option to get this to work. I would hate to have to take back all this great equipment, but if I cant use all devices, its not helpful. Thoughts or ideas for work arounds would be great. Thanks

I have tried many different fixes to get my Sonos system to play correctly and it seems like nothing is working. I have 3 Sonos Connect: Amps and one Sonos Connect. All 4 are in my media cabinet and hardwired to an unmanaged network switch that is directly downstream of my main AP (Google Wifi). Because the Sonos systems are all hardwired into the network, I have WiFi for them turned off. Currently my network is set-up as follows: Fiber D-Mark ISP Provided Router/ Modem with Wifi turned off Google Wifi Main AP Unmanaged Switch Sonos Connect: Amp x3 + Sonos Connect I keep losing connection to the Sonos and getting the "Unable to Connect To Sonos Player" message as well as "Unable to add song to queue" messages while streaming from Spotify. Sometimes it will lose a room entirely, I've even had it lose 3 out of the 4 rooms. I have gone through and assigned static IP's on the Google Wifi so it doesn't assign a used IP address. I've completely factory reset them and re-learned th

So, we have 2 sonos play:1 speakers. I would like to be able to stream from bbc player radio but understand I can do this with sonos: one using airplay. So, my question is: if I get a sonos:one to connect to the current network will I be able to stream the player to the current speakers I have. So we currently have a speaker on ground floor, and one on top floor (of a three storey house) I'd want to listen to the player though just one speaker that may or not be the sonos:one. Hope this makes sense, ask me questions if you need further explanation.