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Alexa will respond but won’t play music on my sonos one. It stopped working a few days ago and I’ve tried resetting it but no sucess. Anyone else have this issue and find a solution?

I currently have two separate Sonos systems under one roof/one WIFI. The first system is the original system (whole house) that I installed throughout my home, that consists of the following: - Sonos CR-200 controller (original) - Zone Player ZP90 (Connected to the router) - 8 Play 5's - 2 Play 3's - 2 play 1's The second system, installed more recently for my home theater is a Sonos Playbar, 2 Play 1's and Sonos Sub. Both systems can be seen on my Ethernet system/WiFi when I run an IP scanner on my network. When I launch the Sonos app on my iPhone 8+, (most of the time) the app displays/connects to the home theater system and sometimes the app connects to the whole-house system. Is there any way for the Sonos App (IOS) to allow choose/select either system? Right now, I can control the Home Theater system via the Sonos App and can only control the Whole-House system via the CR-200 controller. Thanks, John

Can’t find the option anywhere in Sonos App. Need to disable Alexa.

Is there any planned update to the system to allow Alexa to default to Apple Music on Sonos speakers? I was able to do it on my echo dots, but my Sonos One and Beam are left out in the cold. Apple music is my default music provider.

I keep getting error code 4 on one of my Play Ones. I have tried plugging it straight into the Ethernet but it won’t update. 385674533 What next please?

My TV supports ARC on one of two HDMI ports, where I currently connect my new Beam (works great!). I want to connect two devices to the other HDMI as input, and plan to use an HDMI switch. In this setup, should an HDMI switch support ARC to connect both an Apple TV and Nintendo Switch on the input (non-ARC) port?

So as of now Alexa now supports Apple Music. It works with my Echo Dot. Will Sonos be supporting voice services with Apple Music now as well? I know the official launch date is 12/17 so maybe I am a day early, however it is working on my Echo...Please Advise! Steve

Whenever I control my sonos system volume using my iPhone the volume settings of my phone are also altered. Does this happen to anyone else and should it be happening? Thanks.

I'd like to set up a 5.1 or 7.1 system using SONOS separates - 2 x Play 5 (left and right), 1 x Play 5 (Center), 2 x Play 1 (surround) and subwoofer. Is this possible?

Is it possible to set up a sonos playbar as a center channel, i have great in ceiling speakers for front and rear. need a center channel.

I have a playbar, sub and 2 x play 1 speakers which is great for tv, streaming and cd’s. I have a separate analogue system for vinyl but would like to play it through my Sonos system. I have been given all sorts of advice on how to do it but it all conflicts, the end reult is I have bought a Connect on the advice that I can pay my vinyl on existing Kenwood turntable through existing Kenwood KA-3020SE amp and connecting the tape out to the Connect. This doesn’t work as it seems to me like the tape out isn’t amplified. My questions are :- in simple terms please! How do I play my analogue turntable through my Sonos sound system? Do I need to buy a pre-amp? Am I wasting my time with the Connect? Given that it’s possible, what connects to what and do I have to hard wire connect an output from the Connect to my Sonos speakers or will it connect wirelessly? No jargon please guys I’m not a young guy and I’ve only just moved on from a wind up gramophone :):):)

This would make it easier to play my turntable on my Sonos 5 since I would no longer have to take out my phone and open the Sonos App. It would be awesome if this is possible. If it isn't, it seems like it should be an easy command to create. Thanks for any responses!

I’m one of those people who don’t feel comfortable having (specifically) Alexa-powered speakers all over the house. I also had invested entirely in home-wide Play:1s (with a Playbar and Sub to round out the TV) before the Sonos One came out. I’d like Airplay 2 and (eventually) HomeKit support. But it seems like unless I swap out my speakers for Sonos Ones, which would be an expensive endeavor, I’m S.O.L. Swapping out just one won’t do the trick, because — if I understand correctly — each Sonos One can only control the speakers it’s grouped with at any given time. I have 10 zones/rooms that I often group and ungroup from one another. So, if I’ve got to open the app to adjust the grouping first, it kind of defeats the point. Does it stand to reason that Sonos should be able to release a HomeKit Hub device (akin to Wemo or Hue) that would be able to interpret Siri commands on your phone as well as interface with HomeKit, and then relay that out to the appropriate legacy speakers (Play:

I just got and connect streamer, what would be the proper wiring from the sonos connect to the Rotel using the orca jacks. Which one would it get plugged into the r/c/l or other input to power 4 outdoor polk atrium 4 speakers any help would be appreciated

Hey everybody. Really excited about the new voice enabled Sonos One! I would love to put one in my living room where I currently have the complete 5.1 setup. Can I move one of the surrounds to a different room and link the new One with an old Play:1? Will the voice activation work when the Sonos One is in the surround configuration?

same here. I tried 2 remotes. they do work but I have to point super close. hopefully a software update will help. I am using alexa now for volume control

Connected Beam to ARC point on Samsung television. Music works well but sound on TV keeps cutting out - any ideas ?

I've just installed a Beam and I'm trying to set it as the Alexa device for a group/room, but it doesn't show up as one. It does show as an Echo and Alexa device in the Alexa app.

Hi I'm pretty new to all this. Just got a Sonos Beam (to go with an LG OLED55B8SLC TV). It's my only bit of Sonos kit so far. Under sound settings, I have the option to choose either PCM or auto. The setup instructions don't seem to mention which to go for. Which should I choose? (I'm connected via HDMI/ARC). Thanks!

I just installed a Beam and I found in the settings how to adjust sounds but when I do there is no difference. I have an iPhone and not using beta.

Just noticed that in last few days when I say “Play X in bedroom” instead of the group that bedroom is in playing, bedroom is ungrouped and playback started independently. When did this change, is it configurable, and if not what’s the recommendation for how groups should work now? I have 10 zones and often listen in different combinations. My expectation is that I can address any member of a group to control the whole group. Am I supposed to create groups in the Alexa app and always start playback with them instead? That’s fiddly.

Hi Sonos Community, I'm having an issue with my living room 5.1 right now where my Play One's (with Alexa) aren't working with my 5.1 surround. Here's the situation. I bought a Playbase, Sub, and two Sonos 1's last year. I also bought the Alexa enabled "One's" pair for my bedroom last year as well. This year, I nabbed the Beam for my bedroom which is Alexa enabled. SO with that said, I Swapped my 1's and One's from bedroom to living room and vice versa. (One's went from the bedroom to Living room // Living room 1's went into the Bedroom since the Beam is Alexa enabled). The beam paired seamlessly with the older 1's ( I guess creating 5.0 for the bedroom) and it works. HOWEVER, the Sonos One's (with Alexa) don't work with my playbase now. I keep getting an error when pairing them to the playbase. I've even reset the sonos One's and nothing. They work as speakers when unpaired and standalone/stereo as two speakers. Despite the error, they still show as: Living Room (+Sub+LS+RS).

Since long time back (12m) my Sonos stopped working. When trying to start the Sonos app and start playing it says the Sonos Controller needs to be updated. The problem; it cant update. It tries for a while and then says it couldn’t update. It gives error code 1101 which is a general error for problem communicating. Have tried the diagnostic report with the Sonos support but problem remains. Doesn’t help to unplugg and reconnect devices. Have also reinstalled the entire network, same problem. I’m using a TP-LINK AC1750 router and wunder if anyone have any tips and tricks how to solve this? Maybe some router settings that needs to be configured??? Thanks

I would like to listen to my TV from my SONOS Playbase but I also have a Bang and Olufsen Beosystem with speakers that I can connect to the optical OUT of my TV. Can I use a Splitter to choose my TV sound? Any kind of splitter ?

Is there any known work around to enable listening to a Sonos speaker via Bluetooth headphones? Thanks