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dasym
Prominent Collaborator II
December 25, 2018
Answered

Sorry, I’m having trouble understanding right now!

  • December 25, 2018
  • 37 replies
  • 12935 views
None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?
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      Best answer by DarrenTurner
      Same problem here. There will no doubt be lots of new alexa being set up so probably overoading this systems temporarily and will be back up and running soon. No biggy!

      37 replies

      TetraKM
      Lyricist II
      December 25, 2018
      Yep. My Beam is doing the very same thing. Reset it. It says hello. Then as soon as I ask it something it changes the language back to USA saying it cannot connect right now. Yet another problem in many I have had with this system in the last month since I got the beam. To be honest I am at the point of sending it back.
      iambalrog
      Contributor I
      December 25, 2018
      Also affecting my sonos ones
      Ditte
      Ditte
      December 25, 2018
      Hi all,

      We are currently investigating the issue where some users are reporting a degraded performance when using Amazon Alexa on their Sonos system.
      Please check status.sonos.com for any updates :)

      Best,
      Ditte
        dasymAuthor
        Prominent Collaborator II
        December 25, 2018
        Will be very disappointing for people who’ve been given new Sonos speakers for Christmas.
        TetraKM
        Lyricist II
        December 25, 2018
        Will be very disappointing for people who’ve been given new Sonos speakers for Christmas.

        I bet. Can you imagine how disappointed people are and the frustration they will feel. For me this is just another problem. So I just turned the microphone off. Will watch the update site. But I agree that like me it’s Christmas kind of ruined.
        stevee
        Contributor II
        December 25, 2018
        Merry Xmas. Likewise Beam not responding her voice is now US and stating cannot connect right now. Will monitor this link for remedy. Tried a previous remedy of deleting Alexa service and setting up again to no avail. Do not need this on xmas day kind of hoping we could do away with manually selecting music etc
        Rpspeight
        Lyricist I
        December 25, 2018
        Hi, I’m also having the same problem with a beam switching to a American accent and saying “I’m having trouble in understanding at the moment”
        ajs1
        Lyricist I
        December 25, 2018
        I seem to be having the same issue with my Beam. The connection to my tv is giving me sound, (although not showing as connected to my hdmi1arc, I can control the Beam tv sound with my remote). However, Alexa is not responding to any voice commands at present and I too are just getting the america accent response, instead of uk, ie "I'm having trouble understanding etc"".

        My other devices are working ok ie Dots and I've rebooted my router as well as powered the Beam on/off.
        cat1not2
        Lyricist I
        December 25, 2018
        In frustrating solidarity I can add our disappointment...set up and tested 24 hrs ago and worked perfectly but come Xmas day....oh dear Sonos, I would imagine they have a very short time frame to fix this or lose customers for life and I for one will be evangelising against Sonos/Alexa
        FinnCaseley
        Lyricist I
        December 25, 2018
        Had the sonos one for a few weeks and worked fine but today it has started saying sorry I’m having trouble understand right now when trying to use alexa
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