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dasym
Prominent Collaborator II
December 25, 2018
Answered

Sorry, I’m having trouble understanding right now!

  • December 25, 2018
  • 37 replies
  • 12935 views
None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?
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      Best answer by DarrenTurner
      Same problem here. There will no doubt be lots of new alexa being set up so probably overoading this systems temporarily and will be back up and running soon. No biggy!

      37 replies

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      guids
      Lyricist I
      December 25, 2018
      This is affecting my Sonos Beam as well. I've tried factory reseting, to no avail. Thanks for the Sonos status link, that is helpful.
      merry xmas everyone
      Komobo
      Trending Lyricist I
      December 25, 2018
      My Beam is suffering the same problem. Still persisting after I removed the Alexa Sonos skill and went through the setup again. I set it all up a few days ago to avoid techno-angst on Christmas morning so it’s a bit disappointing. Alexa integration isn’t completely broken - I can tell one of my Echoes to play music on the Sonos, so I think it’s just a glitch in the Voice Service. At least theTV ARC interface is working along with my Play:1s in their new role as surround speakers. So, shame about the glitch, but I love my new Beam!
      orbiter
      Lyricist I
      December 25, 2018
      Having the same problem with Sonos One. Finding it very frustrating as the Amazon devices just work all the time yet the Sonos is so temperamental.
      AVCGROUP
      Lyricist I
      December 25, 2018
      I had the same issue when I got my first One at Christmas last year. I put it down to everyone unpacking and setting up the Alexa devices they had for Christmas. Later on in the day, everything worked fine. Maybe go have a mince pie and a cuppa, and try again later? :8
        Surfer
        Trending Lyricist I
        December 25, 2018
        Had this problem all morning, cant even set a timer for my Turkey:S
        DarrenTurnerAnswer
        Lyricist I
        December 25, 2018
        Same problem here. There will no doubt be lots of new alexa being set up so probably overoading this systems temporarily and will be back up and running soon. No biggy!
        patentspending
        patentspending
        Contributor I
        December 25, 2018
        Ttiming not good as others have said and a shame. Look forward to some regular updates to manage expectations for what I suspect may be a somewhat larger incident than the status currently suggests ie. degraded perfornance.
        amboy
        Lyricist I
        December 25, 2018
        Yep my 2 boys are far from impressed that their Christmas presents are sat there not responding. Oh well, first world problems I spose.
        Joshbear
        Avid Contributor I
        December 25, 2018
        One Sonos one and two beams having this issue today. In the UK. Glad I found this thread will wait for someone to fix rather than me spend hours resetting the system to find it wasn’t me in the first place!!
        smancini
        Lyricist I
        December 25, 2018
        Same here from Spain. My Sonos One was working with Alexa until last night. Today switched to English and only says "sorry, I am having problems..."
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