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dasym
Prominent Collaborator II
Dec 25, 2018 11:00 AM UTC
Answered

Sorry, I’m having trouble understanding right now!

None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?
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      DarrenTurnerAnswer
      Lyricist I
      Dec 25, 2018 12:05 PM UTC
      Same problem here. There will no doubt be lots of new alexa being set up so probably overoading this systems temporarily and will be back up and running soon. No biggy!
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      dasymAuthor
      Prominent Collaborator II
      Dec 25, 2018 1:14 PM UTC
      It worked on one of my Ones for a few minutes but has stopped again.
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      TetraKM
      Lyricist II
      Dec 25, 2018 1:18 PM UTC
      I have been happily streaming music to the speaker using my Echo so not a problem for Amazon services. So it is specifically related to Sonos. Noted when searching that they had a similar problem this time last year.
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        Smilja
        Smilja
        Dec 25, 2018 1:31 PM UTC
        I have been happily streaming music to the speaker using my Echo so not a problem for Amazon services. So it is specifically related to Sonos. Noted when searching that they had a similar problem this time last year.
        Well, yes. It's a partially network outage at Amazon Web Services.
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        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        ciankw
        Lyricist I
        Dec 25, 2018 1:37 PM UTC
        Hello I just got my first Alexa over here in Ireland this morning for Christmas and it was working all morning until recently now it is saying "sorry i'm having trouble understanding" ect. and it wont even respond anymore to me, is this just an amazon service problem which they can fix
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        dasymAuthor
        Prominent Collaborator II
        Dec 25, 2018 1:46 PM UTC
        Hello I just got my first Alexa over here in Ireland this morning for Christmas and it was working all morning until recently now it is saying "sorry i'm having trouble understanding" ect. and it wont even respond anymore to me, is this just an amazon service problem which they can fix I think it's definitely a Sonos problem - all my Echos and Dots are working fine.
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        ciankw
        Lyricist I
        Dec 25, 2018 1:55 PM UTC
        Is there anything i can do i have reset my dot twice now and its still happening
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        Satnipper
        Lyricist III
        Dec 25, 2018 2:12 PM UTC
        Back now - Sonos again working with Alexa
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        Smilja
        Smilja
        Dec 25, 2018 2:12 PM UTC
        Is there anything i can do i have reset my dot twice now and its still happening
        Just waiting till the outage is resolved.
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        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        TetraKM
        Lyricist II
        Dec 25, 2018 2:41 PM UTC
        Well, yes. It's a partially network outage at Amazon Web Services.[/quote]

        How can that be the case. Would that not affect all devices connecting or would that would be specific to an area or region. Not specific to Sonos. I have just checked and all my web services are running OK. An internet search would have brought up many more instances rather than just some Sonos devices.
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        AVCGROUP
        Lyricist I
        Dec 25, 2018 2:50 PM UTC
        Well all 3 of my Sonos ones are working just fine and have been all day. My amazon Dot I got today was having a problem earlier, but that’s now working fine too. I suspect the Amazon servers are being hammered at present, and I also suspect that they prioritise their devices over third party ones.
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