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dasym
Prominent Collaborator II
Dec 25, 2018 11:00 AM UTC
Answered

Sorry, I’m having trouble understanding right now!

None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?
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      DarrenTurnerAnswer
      Lyricist I
      Dec 25, 2018 12:05 PM UTC
      Same problem here. There will no doubt be lots of new alexa being set up so probably overoading this systems temporarily and will be back up and running soon. No biggy!
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      AVCGROUP
      Lyricist I
      Dec 25, 2018 2:52 PM UTC
      https://www.google.co.uk/amp/s/www.express.co.uk/life-style/science-technology/1063601/Amazon-Echo-not-working-error-Alexa-connection-problem/amp
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      Smilja
      Smilja
      Dec 25, 2018 2:59 PM UTC
      How can that be the case. Would that not affect all devices connecting or would that would be specific to an area or region. Not specific to Sonos. I have just checked and all my web services are running OK. An internet search would have brought up many more instances rather than just some Sonos devices.
      Alexa ist part of AWS, also is the 'Sonos Cloud'.

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-sonos-how-it-works-6791310
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      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      ciankw
      Lyricist I
      Dec 25, 2018 3:00 PM UTC
      my echo dot is working again now must have been their servers down
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      ajs1
      Lyricist I
      Dec 25, 2018 3:23 PM UTC
      Alexa now working fine with my Sonos Beam. I haven't seen any explanation, so far.
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      dasymAuthor
      Prominent Collaborator II
      Dec 25, 2018 4:38 PM UTC
      Alexa now working fine with my Sonos Beam. I haven't seen any explanation, so far. Unlikely you will, from Sonos or Amazon.
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      tomsteris
      Lyricist I
      Dec 29, 2018 12:02 PM UTC
      My Sonos One still having problems since christmas 😠, well disappointed ...
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      UKMedia
      UKMedia
      Dec 29, 2018 12:40 PM UTC
      My Sonos One still having problems since christmas 😠, well disappointed ...

      Hi

      There was an Amazon Alexa outage that affected most of Europe but should be resolved now. If you are still experiencing the problem, I suggest that you Disable then Enable the Sonos Skill in the Alexa App.

      If the problem persists please follow these steps:

      This may be down to duplicate IP Addresses. Can you please power down the following devices for 5 secs, allowing each to complete its boot cycle before proceeding to the next device:

      - Router
      - Any Network wired switch
      - Any wired Sonos devices
      - All other Sonos devices
      - All other attached network devices

      If this fixes the problem, I suggest you open the Settings page on your Router and reserve IP addresses for your Sonos devices - I personally use the range 192.168.0.240 and above for my Sonos devices.
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