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Maangeen
Contributor I
Apr 18, 2018 1:12 PM UTC
Answered

Alexa cannot play spotify, requests to link a spotify premium account - but its already linked

When asking Alexa on my Spotify One’s I always get the reply: ”Please link a Spotify Premium account...”.

My premium account have been linked and works perfectly thru Sonos. Spotify is selected as default music service in the Alexa app. Use UK location on both Alexa app and Sonos app. Spotify account is however Swedish. Any idea or fix to this problem?
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      UKMedia
      UKMediaAnswer
      Dec 29, 2018 10:19 PM UTC
      Hi

      Czech isn't yet supported by Sonos. You need to ensure that your www.sonos.com profile, Amazon Alexa and Spotify accounts are all set-up in a supported country for voice control via a Sonos One to work.
      Remember: Sometimes Red Wine helps :)
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      6 replies

      AjTrek1
      AjTrek1
      Apr 18, 2018 1:32 PM UTC
      Hi Maangeen

      This link may help regarding using your Spotify that is registered in a different country: https://support.spotify.com/us/using_spotify/system_settings/travel-with-spotify/

      Cheers!
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      Together Everyone Achieves More = T.E.A.M.
      MaangeenAuthor
      Contributor I
      Apr 22, 2018 5:50 AM UTC
      Hello AjTrek1.
      I cannot see how this can help. I already have a premium account which was described in the initial questions. The link describes problems that may arise with free accounts.
      So my problem is still unsolved and I hope someone could clarify or give fruitful advice.

      /M
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      AjTrek1
      AjTrek1
      Apr 22, 2018 7:27 AM UTC
      My answer made no guarantees as it specifically stated “it may help” not that “it will help”. However, there are other links in the page that deal further with your issue. I suggest you dig deeper and/or contact Spotify directly. If still no joy try submitting a diagnostic and posting the reference ID in this forum. Good luck!

      Cheers!
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      Together Everyone Achieves More = T.E.A.M.
      Sachu
      Contributor I
      Nov 15, 2018 2:27 PM UTC
      Hi Mangeen, did you manage to solve this in the end? I'm having the same problem now and it's really annoying.
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        iPetr
        Lyricist I
        Dec 29, 2018 8:04 PM UTC
        Same issue here. All UK and Spotify Czech. It should work, but doesn't...
        Translate
        UKMedia
        UKMediaAnswer
        Dec 29, 2018 10:19 PM UTC
        Hi

        Czech isn't yet supported by Sonos. You need to ensure that your www.sonos.com profile, Amazon Alexa and Spotify accounts are all set-up in a supported country for voice control via a Sonos One to work.
        Translate
        Remember: Sometimes Red Wine helps :)
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