Skip to main content
DRPowell
Contributor I
December 23, 2018
Answered

Music only plays on one Sonos One speaker in Alexa Group

  • December 23, 2018
  • 1 reply
  • 1378 views
I have just received two Sonos One speakers. I set them up in the Sonos iOS app and then in the Amazon Alexa app. All seemed to work well. I created a group in Alexa in order to play the same music on both speakers. When I request Alexa to play music on group "Sonos" (the name of the group I set up), only one speaker plays. If I use the Sonos app to group the two speakers, the music plays on both as expected. I would think I could tell Alexa to "Play music" on any single speaker and it would play on that speaker. If I tell Alexa to "Play music on Sonos" it would play on both the speakers within that group. Is this a known issue?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by jgatie
    You must make both speakers the Preferred Speaker in the Alexa group. Also, do not set an Alexa device in the group.

    1 reply

    jgatie
    jgatieAnswer
    December 23, 2018
    You must make both speakers the Preferred Speaker in the Alexa group. Also, do not set an Alexa device in the group.
    Terms & ConditionsAccessibility statement