Beam latest update Alexa stopped working

Forum|Forum|7 years ago
December 23, 2018
2 replies
1413 views

Just installed the latest update, maybe a few months work, and Alexa has stopped working. The mic light is white but she doesn’t respond or pause playing when you make a request. Tried removing the Sonos skill from the Alexa app & re-adding with no success. Please help?

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Best answer by UKMedia

As the upgrade boots your Sonos devices, this may be down to duplicate IP Addresses. Can you please power down the following devices for 5 secs, allowing each to complete its boot cycle before proceeding to the next device:

- Router
- Any Network wired switch
- Any wired Sonos devices
- All other Sonos devices
- All other attached network devices

If this fixes the problem, I suggest you open the Settings page on your Router and reserve IP addresses for your Sonos devices - I personally use the range 192.168.0.240 and above for my Sonos devices.

UKMediaAnswer

As the upgrade boots your Sonos devices, this may be down to duplicate IP Addresses. Can you please power down the following devices for 5 secs, allowing each to complete its boot cycle before proceeding to the next device:

- Router
- Any Network wired switch
- Any wired Sonos devices
- All other Sonos devices
- All other attached network devices

If this fixes the problem, I suggest you open the Settings page on your Router and reserve IP addresses for your Sonos devices - I personally use the range 192.168.0.240 and above for my Sonos devices.

Remember: Sometimes Red Wine helps :)

A

alexsmith2kAuthor

Contributor I

Fixed, many thanks

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