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Well, until Friday everything was just fine, I could make requests to Alexa. Since then the microphone is off and I can't turn it back on. I've tried rebooting the unit, I've tried numerous times to turn it on including pressing the mic for 5 seconds. If I press the mic I can make requests and Alexa responds, just can't seem to turn it back to the "on" state. Any guidance appreciated?

I have a Beam hooked up to an LG Smart-tv (pre WebOS). The tv supports HDMI-CEC (LG Simplink) and ARC. Setup vas generelly very smooth and I had sound and remote-control via IR working in minutes. Unfortunately, I am not able to control the TV via Alexa. I went through the tv's various settings for Simplink, which included doing a full reset of the TV to set everything up from scratch. Simplink is enabled and works perfectly for the attached Chromecast, which is immediatly detected by the tv as a Simplink-device, enabling control over the tv via the Chromecast. The Beam is however not detected as a Simplink-device and consequently Alexa has no control over the tv. The TV will turn on if I ask Alexa to turn on the Beam, but that is it. I noticed that other members have wrongfully concluded that HDMI-CEC must be working because their tv's were turning on as I describe. However, this is likely because of another function ( I think the name is HDMI auto-switch or sim

Hi - I have an older Sonos 5 and connect system (so not voice enabled). My daughter has an Alexa upstairs, which when she speaks to it, means that the Sonos downstairs cuts out. Not sure how to rectify this. Over xmas I played around with it and actually connected it, so when I "borrow" it downstairs, I can voice control the Sonos. All great. Until she reclaims it and uses it upstairs - again it interferes with the Sonos and in fact it's worse now, as the music she wants to play then switches and comes through the Sonos downstairs. Have read threads and it seems to be a problem without a solution for the time being. I would like the Sonos to be voice controlled - so was thinking of keeping the Alexa downstairs (used purely for voice control) and buying her a replacement voice controlled speaker - such as Google Home, to use upstairs. Doe anyone know if the Google Home interferes with Sonos? Many thanks in advance!

The Sonos One is my first Sonos and the experience so far has been frustrating. Finally got Alexa working then one day it stopped responding. I have amazon alexa products that work fine. I noticed that on Alexa App that I had Sonos One listed and 'Foyer'. I deleted 'Sonos One' as I was having streaming issues and I thought there was a conflict. Now it not working at all. I can still operate the sonos with the sonos android app.

Most of us "smart home" people have multiple devices in each room (lights, sonos, echos, etc). And most of our homes have the same rooms (kitchen, bedroom, den, etc.). What is the best practice naming convention for this situation? I am asking because I typically get a response from Alexa along the lines of "there are multiple devices named Kitchen, which one do you want?".

hi, im not sure how i connect correctly the oled tv with my sonos system. can everyone help me. whar should i do on tv menu to force the 5.1 passthtough arriving from my appel tv 4k? thank you very much

I have a Infinity PS312 and i cannot get any base when connected to the connect-amp. Please any idea on how to fix this issue?

After an update to the Sonos software this weekend, the Alexa integration is "broken" in that now, starting music using voice commands breaks apart groups of speakers. Are there new commands, or is there a way to roll back the software version to one that actually worked? If this is the "new normal," then I will need to discuss returning all of the Sonos products I own and looking into a new Alexa compatible system.

I am worried the answer to this question is one pair only. Anyone know ?

I recently set up two Sonos connects to control my existing home speaker system. I have already had lots of issues with my WiFi so we have multiple WiFi networks throughout our home to have everyone on a good connection. However when it comes to Sonos it appears to only be able to be on one WiFi network. The network doesn’t reach either connect with that great of a signal. The problem arises that while I’m walking around my house the app seems to lose connection or can’t find the system. So my question is would it be better to buy a boost or is this a WiFi networking problem that I need to fix with wireless access points? Also would wiring one of the connects help this?

My “Start my day” routine isn’t triggering. Wondering if others got routines to work through a One.

I currently have the sonos beam and 2 sonos one speakers. I'm planning on purchasing the sub asap to create 5.1 surround sound but I wondered if I was to purchase another 2 sonos one speakers, could they all link together to create a 7.1 surround sound system ?

I think this is a recurring theme but haven't seen a topic that actually solves my issue so hoping an expert will be able to help here. We've a couple of Sonos Ones just installed. They are working fine using WIFI and have elements such as Spotify set-up and they've been paired together, so basic config seems OK. Alexa seems to be working OK on it too. The speakers are visible from my phone such that I can direct streams to them, turn them on/off etc. We also installed a pair of Smart Life UP111 sockets to have a go using these devices via Alexa. I can control them using Alexa on my phone and from an Echo Dot but The Sonos speakers can't see them. I don't see anything in the Sonos config that I need to change and am stuck. Is it obvious to you what I have done wrong? Pretty sure the Alexa on the Sonos is meant to be able to control this kind of device? Thanks

Looking to set up guest access to Sonos during parties, without giving up main wifi network info. I understand I could just set it up on a guest network, but I use Sonos daily on my main network (along with other devices) and do not want to have to switch between guest and main network every time I have guests. I have 3 Play ones and a Bridge. Any insight here?

How do you hook up essential turntable to connect?

Followed instructions from jvc model LT-40C750(A) to connect through the play bar but it still no sound through speakers only the tv The instructions are for HDMI-ARC as i could not find anything to suggest what to do when connecting to SPDIF Can anyone shed some light on this?

I have some questions about the Sonos Sub. I am thinking of getting a sub for my living room Sonos setup, but it is not entirely clear for me what the ideal setup will be. As I understand it, the Sub is aware of which Sonos speakers it ie paired with and adjusts the base and volume accordingly. My Sonos setup in the living room consists of two Play:5 II (stereo pair), which I use for streaming music and a Sonos beam for my TV-set. Sometimes I am using both the Beam and the play 5 speakers when I listen to music and sometimes I only use the Play 5 setup for music. As I understand it, the SUB is connected to a speaker group - eg. If I group it to my Beam, the Sub will cover the deep tones and let the Beam concentrate of middle and high tones. Further more it seems that changing the Sub to another Speaker set takes some time. (is this correct) and will I have to do the truetone setup every time I change the attachment for the sub? I will of course want to use the Sub f

Hello! As the topic says, my Sonos one can’t be found in the Spotify app. I can play Spotify through the Sonos App but I can’t play through Spotify connect. My Spotify account is premium. Also I can’t connect the speaker with AirPlay if that has something to do with the problem. Diagnostic 1755983867

Hi everyone. In your opinion, is it possible to connect a CD player and a turntable to the Play 5 via a switch or switch?

Okay, I am very new with Sonos and have just installed 1 Beam and 2 Sonos One. I have a Samsung TV which is about 7 years old (Samsung ue32eh5300w). It has 3 HDMI ports, but there is no ARC text printed near these HDMI ports. I thought I just try to connect to one of the HDMI ports and see what happens. Well, I get the TV sound through the Beam (and the One) speaker and I am able to adjust volume with the remote control. Does this mean that I do have HDMI with ARC on my TV, even when the specs are not clear about this and it is not printed on the housing? On my TV I have connected the Motorola TV decoder (through HDMI) and an older DVD player (still with scart). The DVD player probably will not play 5,1 Surround, but as my Provider told me, the decoder should be able to, like also my Netflix account. I must admin, I have to do some tests and maybe this question is more about the TV than about the Sonos system, but in the TV settings, I can only find surround settings with

I have a Play 1 and recently the speaker cracks whenever lower bassier tones are played. Is this something that can be sent in for repair?

I have an old Sony 5.1 theater system which sound is fantastic but the amp is failing and needs upgrading. I discussed with a member of Sonos team whether i could use a connect amp with my system but the speakers are not compatible. Debating whether to buy a Playbar but i'm wondering if i could connect my sub with it somehow to try and get a similar experience to what i already have. thanks

I have a Playbar, Sub and just added the Sonos amp so I could use my in ceiling speakers to create 5.1 surround sound. When I added the ceiling speakers to my setup I chose to add them as surround speakers. I was under the impression that with the new Sonos amp, I would be able to use the Airplay function. I tried to send music from my iTunes library via airplay to the Sonos amp and Playbar + Sub, however I don't see that as an option under Airplay. Why? Do the speakers via the Sonos amp need to stand alone and be incorporated as music speakers vs. surround? Additionally, if I use an old iPod via analog line in on the Sonos Amp, will the music make use of the Playbar and Sub and the ceiling speakers?

My two Sonos Ones have previously been playing BBC radio stations via TuneIn without any problems: 'Alexa, play BBC Radio 4' would return 'Playing BBC Radio 4 from TuneIn' and the appropriate audio stream. Something strange has started happening today. Alexa is now trying to use a BBC skill and, depending on exactly how I ask, may or may not play audio. If I say 'Alexa, play BBC Radio 4', it returns 'Here's Radio 4 FM (tone) the BBC' and no audio stream. If I say 'Alexa, play BBC Radio 4 from the BBC', it again returns 'Here's Radio 4 FM (tone) the BBC' but now with the correct audio stream. Weird, I know: I have tested it again and again. When I look at my Alexa settings, it has added a new BBC skill. If I remove the skill, it just adds it back whenever I request a BBC radio channel. I don't mind using TuneIn or the BBC, but I don't want to have to specify the source every time. I don't know whether this relates to yesterday's 8.6 upgrade or perhaps Amazon have made a c

Is it possible to stop Sonos from muting all zones when alexa is answering a question. My daughter was very chatty with Alexa in her room this evening and it made listening to music in the living room unbearable. At first I thought the music was cutting out but it was just that she was asking her alexa questions.