Answered

User807012Contributor I

Multiple Sonos components in same room

Sorry for the newbie question. I'm using the PC controller to add a second Play:3, and there does not seem to be a way to add it to the same room as I added the first one to. I add the first one to Office, and now Office has been replaced by Office2 in the room selection drop down. I want them both to be in Office so I can create a stereo pair.

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WutDaFunkContributor I

How do I stop Alexa from shuffling my Spotify playlists?

I have three Alexa devices. An original Echo, Dot Gen2, and a Sonos One. I haven't had issues before, but since this morning when I ask to play my Spotify playlists, the echo automatically shuffles my playlists. Before, it would just play my music in order, but now it just shuffles every time. Even if I turn shuffle off either by voice or with the app, and say "Alexa, play My Rotation playlist" it still responds by shuffling the music. I tried on all three devices and same result. I even unlinked my Spotify account and re-linked it but that didn't change anything except now Alexa won't recognize my playlists at all. I think it just needs time to resync.

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RRosalyContributor I

Connecting Sonos to Marantz HD-Amp1 & Marantz-CD1

I have a Sonos Sub, a Sonos bar, a Sonos connect. I also have a Marantz HD-CD1 connected to a Marantz HD-Amp. I want to connect all so I can listen my Marantz system using my Sonos speakers. Is this possible?

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Broke2ruContributor I

Independent Volume adjustment/speaker possible?

How do you increase the volume of JUST the rear speakers in a 5.1 setup?

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matthRRSContributor I

Adding Surround speakers

I’m having difficulty adding surround sound speakers. I have a sound bar and sub. Trying to add a One and play 1.

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boltont11Contributor I

asked in What to get

What to get...

I just bought a play 5, but I cannot decide if I should do a play 5, playbar, and two play 1's, or if I should return the play 5 and do the same setup except use a sub instead of a play 5.. Is this smart? All advice and experience is welcomed! Thank you!

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IndiContributor I

Sonos Control on Android TV box needs better remote interaction

Many media apps work great on Android TV box using the handheld remote...moving from screen to screen, field to field and selecting with the typical navigation buttons. Though I just gave it a quick try...got things linked up and music playing OK...but navigation in Android Sonos Controller is nearly impossible without a touchscreen or touchpad remote. Can this be remedied to work better with typical TV box remote navigation buttons (Up, Down, Left, Right, Select, Back)? It IS really nice to see now playing info on the big screen and select music that resides on attached drives. It would be GREAT if you could make adjustments on the Sonos systems more easily from your main media center.

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Digger77Contributor II

Alexa only plays one song and then stops

Hi Folks Happy New Year to everyone! Just bought my 3rd Sonos this week (Sonos One). Alexa is only playing one song on a playlist then stopping which is driving me insane. Has anyone got a solution to this very annoying problem please? Looking at the forum it seems like a very common problem that keeps lingering on which is very disappointing considering the reputation of 2 huge companies Amazon & Sonos. Any help or advice from anyone would be much appreciated? Thanks

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phammerContributor I

One speaker missing from Sonos controller

One speaker is not on the controller. The white lamp is blinking slowly no matter what I do. I have tried to "add a speaker or a sub..." but the light does not change when I press the two buttons simultaneously. I have tried to connect by ethernet cable to my Bridge, but there is no blinking light in the Ethernet socket; netither in the speaker nor in the Bridge. I have tried to move the speaker close to my router and my Bridge. I have tried to reboot my router Diagnostic report 8450108

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mark_anderson_usAvid Contributor I

So how do i tell alexa to play an AppleMusic playlist, or a sonos playlist?

Nothing mentioned anywhere in "release notes"

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StongeContributor I

Playbar Won't Stay Muted

I often switch between using headphones with my TV/gaming systems, and using my Sonos Playbar surround setup to share a movie, so I like to keep my Playbar muted until I need it. However, after a recent update, my Playbar seems to automatically unmute whenever it gets a signal, and I have to remember to manually mute it (I sometimes forget and don't notice when I already have my headphines on, annoying my housemates). Is there any way to change the mute behavior back to what it was (staying muted)? I couldn't find anything in Settings. :(

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bsharbaughContributor I

Using Alexa with my Vizio TV on a Sonos One

I set up my Vizio P-65 to work with the Vizio Smartcast Alexa skill this week. For some reason, when using the Sonos One, it works fine except it cannot turn the TV on. When I use my Amazon Echo, it can turn the TV on. Is the Sonos One not capable of turning on connected devices with voice commands on Alexa?

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Saurabh_smartthingsContributor I

Cannot Update Sonos App to 8.3.1

Currently I have Sonos iOs app version 8.3 installed. I got a pop up today that an update 8.3.1 is available.When I go to App store to install the update , I do not see any Update tab and just see Open tab.

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User418910Contributor I

Playbase no longer works on wifi

Last weekend my Playbase and 2 Play 1 surrounds suddenly dropped out and my system was not found by the app. I set them up again but whatever I do I cannot get the Playbase to work over wifi and it cannot be positioned next to the router in my hallway. If I wire it via ethernet I can connect but it cannot be wirelessly networked to complete setup. The rear speakers can be. I cannot get them all on the same room setup as the Playbase has to be moved to the TV to complete setup but then won't as it cannot connect on wifi. I did a factory reset on all units but that did not work. I brought the TV into the hallway to complete the remote setup after the reset so at least I can get sound and adjust the TV. I cannot get the Playbase on the network and therefore cannot pair it back with my surrounds. So frustrated!

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BrianlovesaudioContributor I

Optical audio or RCA cable?

I have my Connect running to my Yamaha receiver and pushing Martin Logan fronts and center. I have an extra optical cable and an RCA (red/white). Do you guys have thoughts on what will produce the best quality sound? As a sidenote, I'm also needing the cable that will provide the quickest signal...as has been covered before, I can only use my Connect in DIRECT mode when playing my Ones in conjunction with my main system that is using the Connect. Otherwise there is a small but noticeable delay.

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gd292Contributor I

Sonos Boost

Can I use a Sonos Boost to extend the range of my Sonos Net but without it being the component that is connected directly to the router? I have a Sonos Connect attached to the router near the front of the house and want to extend the signal to a Play5 at the end of the garden. If I place a Sonos Boost at the back of the house (halfway between the Sonos Connect and the Play5), will it work?

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BuildabonfireContributor I

Pairing playbase with sub

Can you pair the playbase with the sonos sub? And will I see a difference against the sound bar sub combo?

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tomunidoContributor I

2 iPhone controllers, separate My Sonos?

Hi guys, I have just invested in a couple of Sonos speakers and have set up my iPhone and my wife's iPhone as controllers. I was wondering, would we be able to have separate favourites on our My Sonos pages? or do we have to share the space. At the moment it is just full of my favourite albums on both iPhones and my wife would like her own stuff on there. Cheers, Tom

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KazContributor I

Bass is distortion on my play 1!

I have adjusted the bass and treble setting on the sonos equalise within the app and uncheck the loudness option but it does not change the bass distortion I hear during play back of some songs, in particular dance tunes. I have two plays 1's and the others fine, any suggestions.

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Jay HarlowContributor I

What does the Connect do, exactly?

I understand that the Connect is intended to be used with an external amp. My question is, how? Is the idea to: a) Allow me to play content streaming through the Sonos network (iTunes, Rdio, Spotify) through my existing AVR; or b) Allow me to stream audio from my AVR-connected peripherals (AppleTV, turntable) wirelessly to Sonos speakers; or c) Both of the above? Since most of the terminals are outputs, I'm guessing the answer is (a)… but then what is the RCA input intended for?

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TE5LAContributor I

ZonePlayer Z90 Connection

I got a ZonePlayer, I guess this is an older version of what is now Connect, and hooked it up to a powerline adapter in the living room because my router is in a bedroom. I got it to work the first time, but after awhile, I couldn't connect to it with the app and numerous attempts to re-do it failed. The app says "Looking for WiFi" even though the ZonePlayer apparently doesn't use WiFi, but must be wired. The buttons don't match what the wizard shows for the top button because it's a "Mute" button on the ZonePlayer. I had to select the "Connect" during setup because there is no specific "ZonePlayer" option. I moved the unit into the bedroom and connected directly to the router and it went through the setup successfully and very quickly, so there must be an issue using powerline adapters. For anything else I've connected over about 8-9 years, the powerline adapters have been far superior to WiFi. I've never had an issue with one until now and they don't require software to set up.

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HWANDKContributor I