Contributor I

Answered

Alexa- 'sorry that device is offline'

Forum|Forum|7 years ago
February 18, 2019
8 replies
32208 views

Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!

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Best answer by Smilja

Sonos One

Try the following:

Go to your Sonos app and remove voice services from the room settings
Disable the Sonos Skill in the Alexa app
Go to the following page on a web browser: https://alexa.amazon.com
Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
Go back to the Sonos app and configure voice services

Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.

Smilja

Go to the Sonos app and remove voice services from the room settings. Disable the Sonos Skill in the Alexa app and subsequently re-enable it. See if that helps.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

D

DamojkellyAuthor

Contributor I

Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....

Ken_Griffiths

Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.

Smilja

Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....

First things first: You've got an Sonos ONE or Beam?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

D

DamojkellyAuthor

Contributor I

Sonos One

D

DamojkellyAuthor

Contributor I

Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.

D

DamojkellyAuthor

Contributor I

The correct account is showing.

SmiljaAnswer

Sonos One

Try the following:

Go to your Sonos app and remove voice services from the room settings
Disable the Sonos Skill in the Alexa app
Go to the following page on a web browser: https://alexa.amazon.com
Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
Go back to the Sonos app and configure voice services

Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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