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Damojkelly
Contributor I
Feb 18, 2019 4:39 PM UTC
Answered

Alexa- 'sorry that device is offline'

Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!
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      Smilja
      SmiljaAnswer
      Feb 18, 2019 6:45 PM UTC
      Sonos One
      Try the following:

      1. Go to your Sonos app and remove voice services from the room settings
      2. Disable the Sonos Skill in the Alexa app
      3. Go to the following page on a web browser: https://alexa.amazon.com
      4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
      5. Go back to the Sonos app and configure voice services
      Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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      8 replies

      Smilja
      Smilja
      Feb 18, 2019 4:55 PM UTC
      Go to the Sonos app and remove voice services from the room settings. Disable the Sonos Skill in the Alexa app and subsequently re-enable it. See if that helps.
      Translate
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      DamojkellyAuthor
      Contributor I
      Feb 18, 2019 5:32 PM UTC
      Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....
      Translate
      Ken_Griffiths
      Ken_Griffiths
      Feb 18, 2019 5:37 PM UTC
      Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.
      Translate
        Smilja
        Smilja
        Feb 18, 2019 6:00 PM UTC
        Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....
        First things first: You've got an Sonos ONE or Beam?
        Translate
        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          DamojkellyAuthor
          Contributor I
          Feb 18, 2019 6:04 PM UTC
          Sonos One
          Translate
          DamojkellyAuthor
          Contributor I
          Feb 18, 2019 6:08 PM UTC
          Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.
          Translate
          DamojkellyAuthor
          Contributor I
          Feb 18, 2019 6:09 PM UTC
          The correct account is showing.
          Translate
          Smilja
          SmiljaAnswer
          Feb 18, 2019 6:45 PM UTC
          Sonos One
          Try the following:

          1. Go to your Sonos app and remove voice services from the room settings
          2. Disable the Sonos Skill in the Alexa app
          3. Go to the following page on a web browser: https://alexa.amazon.com
          4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
          5. Go back to the Sonos app and configure voice services
          Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.
          Translate
          »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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