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Answered

Vibration from inside the beam

  • August 31, 2018
  • 6 replies
  • 2597 views

On certain movie scenes and songs, there is a loud vibration sound from inside the beam. As you look at it, it’s just to the right of the middle. Is this a broken part to the speaker? It has never been moved since I first unwrapped it and put it out on the tv stand.

Best answer by Airgetlam

That does seem to be unusual, I’d recommend that on Monday you call in to Sonos to discuss it. If it needs to be replaced, the phone folks will be able to make that happen much more efficiently.
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6 replies

Airgetlam
  • Answer
  • September 1, 2018
That does seem to be unusual, I’d recommend that on Monday you call in to Sonos to discuss it. If it needs to be replaced, the phone folks will be able to make that happen much more efficiently.

  • Author
  • Contributor I
  • September 2, 2018
Ok thank you

  • Lyricist I
  • September 24, 2018
I am having the same exact issue. Must be a defect.

  • Author
  • Contributor I
  • September 25, 2018
I got in contact with sonos and recorded a 60hz test tone which made the vibration inside stand out. I then sent the video to sonos for them to assess, my new one should arrive today under warranty.

  • Lyricist I
  • September 25, 2018
That's good to know.

  • Lyricist I
  • February 19, 2019
I had this exact issue: a bass-induced rattling in the Beam to the right hand side of centre (not from the speakers themselves but from the housing). I endured it for a while then returned it yesterday to the retailer, who replaced it (John Lewis). The new one does not rattle and I would say the sound is MUCH improved - I wonder if there was more wrong with my last one than just the rattle. My 'test tracks' were the opening and first city-flight of Blade Runner 2049 (4K).

I recommend seeking to replace the Beam if bass causes internals/housing to rattle or audibly vibrate.