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Hi This may have been asked before but I have no idea how to frame a search for my question. I currently have a beam and two play:1s as surround sounds speakers. For music I have set the play:1s to ‘Full’. I am thinking of purchasing the Sonos Sub. My question is how this would it work for music with the Play:1 speakers set to full. Would the sub still be used for music. And should the sub be placed near the play:1 speakers for the best music experience. Don’t get me wrong - I want it to sound good for movies and such but I want to prioritize music. If Sonos bring out new play:3 type speakers I may eventually replace the play:1s for that. I love the stereo separation but two play:5s would be too much for surround sound IMO and my room is not that big! Thoughts and suggestions much appreciated. Thanks Andrew.

So I have a client that has two building separated by a parking lot. The buildings have two completely different network but they do have a site to site VPN tunnel connecting the two networks. For these purposes I'll refer to these as site A and site B going forward. The network at site A is 192.168.1.x and the network at site B is 192.168.2.x The client would like to have a controller on their front desk computer at site A be able to control 2 speaks located at site A and two speakers located at site B that pump music into the customer waiting areas. Is this possible?

Hi all, just got a new tv and a beam, set up using Sky Q and it’s well out of sync, tried using the setting to alter the sync issue but the more I go, the worse it gets. So on 0ms is the beast I can get but it’s out. Connected via HDMI Arc, No issues using Apple TV, or Netflix from the smart tv, just Sky. Any help?? Tv is Sony AF8 oled if that helps. Really frustrating

Just started having this trouble today. I ask Alexa to play a song from Spotify. I receive confirmation from Alexa about the song but then nothing plays. I can play music from the Sonos Controller app on my computer and from the Sonos app itself, but the Spotify app will not connect to my Sonos One. Any help to offer?

Anybody know if the Echo Wall Clock from Amazon will be able to work with the Sonos One? So far the compatibility on the product page just says: [quote]Requires a compatible Echo device, including Echo, Echo Dot, Echo Show, Echo Plus, Echo Spot, or Echo Input.[/quote] If it did work with my Sonos One, it'd be a great addition to my kitchen.

I need some expert advice from the users here. I currently have Sonos through out the house but within my man-room I have my connect hooked up to my record player and it powers the speakers in there. I have a play bar, a sub and I have 2 Sonon 1's in this room. Talking to the Sonos people online they suggested I get an Amp to power my TV which I’ve been trying to do and can’t with the Connect so I ordered one and it came the other day I cannot figure out how to hook this up correctly. And I’m not sure that it can be hooked up the way I need it. I have a TV, Cox cable, DVD player and I have Apple TV. I have four wired speakers in the ceiling. I constantly, move back and forth between the Cable box and Apple TV. So hooking things up through the Sonos Amp through the HDMI which only has one connection. I can run the tv through it but will only get the screen saver, or I can run the cable box through it but get no TV. Talking to the Sonos people online they said it would be g

Sonos One had been working properly until Saturday 12/15 where now it only plays one song at a time. We are using Alexa and Amazon Music. System diagnostic number is 951288978. Thanks!

I have a Sonos Connect and AudioEngine A5+ powered active speakers. I'd like to connect a phonograph turntable. Does the turntable need to have a pre-amp built in? Can it work with or without pre-amp? Part II - I want to put a CD player and my turntable on a switcher so I can choose my input. Does the CD player need a pre-amp?

Hi all. I have 4 Sonos zones and 5yrs of largely trouble free use. Went away for the weekend - upon return I had to reboot Sonos as the iPhone controller wouldn’t connect. Finally got most zones working but one Sonos Play 3 ( TV surround speaker ) and 2 Play 5’s ( Stereo Pair) simply won’t connect. I’ve removed the TV surrounds but one Play 3 still won’t add. And I can’t find the Play 5s at all. I’ve now realised these three speakers don’t have surge protectors - the rest do. Doesn’t seem like a coincidence. Lights are all working on the three problem speakers so may not have totally fried them. FYI, just realised my subwoofer was plugged direct to power without a surge protector but it’s still working. Maybe it’s more robust? Any thoughts on how to tell if that’s the problem? Thanks in advance!

I currently have an Optoma HD31UST projector which acts as my TV and Chromecast device. It has a built in speaker with very poor audio quality. I would like to hook up my two Sonos Play:1 speakers to the projector via a Sonos Connect. The projector has an analog audio out so that should work with the Sonos Connect. I'm just wondering if there will be a delay in the audio, as it will need to go wirelessly via the Connect to the speakers. Does anyone have experience with this? Thanks in advance! Stijn

The alarm feature doesn't seem to work as well after the latest update (version 9.2) (at least not on the Android app interface). I can still set the alarm, and it goes off at the right time, but i no longer have the options to snooze or dismiss the alarm, which is pretty annoying. On the app it just appears as if a song is playing. Anyone else aware / have issues with this? Is that a fix coming for this?

my play 5 emits a static hiss from the speaker when music nothing is playing. there is nothing attached to the line-in and the hiss continues no matter how long all music services have stopped playing for. i have tried unplugging the power supply and replugging it to no avail. my diagnostic support number is 507808388. many thanks for any help as the hiss is extremely frustrating!

I wanted to hang it below but then then the TV would be too high to watch it comfortably. But I’m concerned for the sound e.g. if sound will go upwards and therefore deteriorate. The decoration consideration is not relevant.

Super simple question (I'm sure), but I can't find a clear answer... how does the Sonos AMP select the audio source? I don't see that there is a user selection between streaming audio (Spotify) vs. HDMI vs. RCA inputs... so does the AMP just play the last used source? Meaning if the audio source is from streaming Spotify, and the TV is turned on, then does the AMP automatically switch to the HDMI audio source? and vice-versa (TV is playing but then someone plays Spotify to the AMP... does it just switch automatically?) Thank you

Hi everybody I would like to hear about experiences from connecting 4 speakers to a Connect:AMP. Both good and bad! I’m building a new house and are able to wire exactly as I’d like. I would like to connect 4 B&W M-1 8-Ohm speakers to my Connect:AMP. According to Sonos this is doable, https://sonos.custhelp.com/app/answers/detail/a_id/269/kw/connect:Amp%202%20pairs%20of%20speakers?&_ga=2.142373233.2117714235.1518856759-457690909.1481985784#4_speakers , but my local hifi-pusher says it’s gonna blow the speakers with 70% certainty... I’m a little reluctant to connect 4 speakers then... Or is my hifi-pusher playing it safe or not a hifi-pusher at all :8 All replies with thanks in advance!

1817831652 My speaker is making really loud crackling sound. Can’t even listen to it. Help! That is my diagnostic number.

Hi, my current configuration is 5.0 since I have not acquired my sub yet. The question is how can I have sound on all the speakers, when the input is only stereo. with the current configuration, I only have sound in the beam. when the input is 5.1 or 2.0 it works properly. Thank you

Hi: I have setup my beam and two sonos one as a home theater system. I am able to turn off white led light of both sonos one. However, there is no way of turning off the light of the beam. Can any of you help me please?

Hi, I'm having problems getting Surround Sound working with my Sonos Beam and 2 x Play 1s. I've gone through the initial setup and all is playing fine, however, when I am playing audio through the TV, whether it is iPlayer, Netflix or Amazon Prime, etc, the Sonos App is reporting that the audio is being received as STEREO. I am getting audio out of the surrounds, but I think that's just the stereo feed being sent out to them. It's getting very frustrating, does anyone have any ideas? TV is a Sharp LC-40LE831E connected to the Beam via the ARC port.

My speakers were stolen. Is there anyway they could be tracked if the un-rightful owner tried to set up an account?

Does anyone think these new playboxes will impede the sounds on my play 1's that I am using as my surrounds speaker, sound quality, they look like they will make a nice clean installation

Long time user, Sonos One was on Wi-Fi working fine for months. Added Boost, and that was it, no go. Tried everything I know, and what I read online, but no luck. When I can get the One to show up in the controller, and run controller on my android phone it causes many different problems with the setup. Then it disappears off all controllers I use, on Windows and an android tablet. Diagnostics submitted, here is the confirm # 1750265065 Please help, Bill

Using Spotify. On Google pixel. Diagnostic 965656463 Super annoying. Don't know if it's a Sonos or Spotify issue. Have had tons of connection issues through Spotify connect too ( although this particular issue is happening directly through the Sonos app)

I updated the spotify app and when i try to connect to the sonos it does not play at all. I see the clock ticking for the track but no go. If i use the sonos app I am able to play but I did not have this problem before. Weird cause its been working for months. Thinking its the spotify app update. Anyone else update and have the same issue? Also, I did updates on ipad and same result as iphone, even with diff user accounts. Did all the restarting of speaker, router and no luck.

I have a new set up at home where I have two WIFI networks running. Let's call one PARENTS and one KIDS. I have the KIDS on a schedule so it shuts down at 9PM and comes back on at 6AM. It is no different than the PARENTS WIFI network in that it can access all LAN resources. My 3 CONNECTs are connected via direct Ethernet LAN connection. I believe that all my other SONOS speakers (3 Play:1, 1 Play:3, 1 Soundbar, 1 Sub) are connected via SONOSNET. My android phone is connected to the PARENTS WIFI and that is how I set up the connection to find the SONOS when initially setting it up. Shouldn't other devices (iPhone, Android Tablets) that are connected via the KIDS WIFI network be able to talk to the SONOSNET since they are on the same LAN connection even though they are connected to a different WIFI network (e.g. KIDS)?