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nickallsop1
Contributor I
March 2, 2019
Answered

Sorry that device is offline

  • March 2, 2019
  • 1 reply
  • 499 views
We’ve been using Alexa with Sonos since the Beta test and everything’s been hunky dory until last week I’ve replaced a couple of Sonos with Sonos ones and in doing so lost the hard wired link to the Mac. After a bit of faff I’ve reconnected and all seems to work from the desktop and app but sadly Alexa seems to have issues when you ask her to play radio or music she does the usual “bbc radio 2 from tunein” followed by “sorry the device is offline” I’ve tried searching for devices etc but nothing seems to work. Any advice greatfully received. Thanks
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    Best answer by Smilja
    1. Go to your Sonos app and remove voice services from the room settings
    2. Disable the Sonos Skill in the Alexa app
    3. Go to the following page on a web browser: https://alexa.amazon.com
    4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
    5. Go back to the Sonos app and configure voice services

    Hope this helps.

    1 reply

    Smilja
    SmiljaAnswer
    March 2, 2019
    1. Go to your Sonos app and remove voice services from the room settings
    2. Disable the Sonos Skill in the Alexa app
    3. Go to the following page on a web browser: https://alexa.amazon.com
    4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
    5. Go back to the Sonos app and configure voice services

    Hope this helps.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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